Epson WorkForce Pro WF-M5799 Users Guide for Latin America - Page 360
Solving Scanned Image Quality Problems, Image Consists of a Few Dots Only
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Windows 8.x: Navigate to the Apps screen and select Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset. Windows (other versions): Click or Start > All Programs or Programs > EPSON > Epson Scan 2 > Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset. Mac: Open the Applications folder, click Epson Software, and click Epson Scan 2 Utility. Make sure the correct product is selected. If necessary, select the Other tab and click Reset. • Make sure you do not have multiple versions of Epson Scan 2 installed. If you do, uninstall both versions and install one version. • If you upgraded your operating system but did not reinstall Epson Scan 2, try reinstalling it. Parent topic: Solving Scanning Problems Related tasks Entering a User ID and Password for Scanning Starting a Scan Using the Epson Scan 2 Icon Solving Scanned Image Quality Problems Check these sections if a scanned image on your computer screen has a quality problem. Image Consists of a Few Dots Only Line of Dots Appears in All Scanned Images Straight Lines in an Image Appear Crooked Image is Distorted or Blurry Image Colors are Patchy at the Edges Image is Too Dark Back of Original Image Appears in Scanned Image Ripple Patterns Appear in an Image Scanned Image Colors Do Not Match Original Colors Scanned Image Edges are Cropped Parent topic: Solving Problems Image Consists of a Few Dots Only If your scanned image consists only of a few dots, try these solutions: • Make sure you placed your original for scanning facing the correct way. 360