Gateway E-100M Gateway Notebook Reference Guide R2 for Windows XP - Page 94

Memory card reader, Modem (cable or DSL), Modem (dial-up), Drive letter for the memory card slot does

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Page 94 highlights

CHAPTER 9: Troubleshooting Memory card reader Drive letter for the memory card slot does not appear in the My Computer window ■ Reboot your notebook. Modem (cable or DSL) Tips & Tricks For the location of your network jack, see "Right" on page 8. The modem does not connect ■ Make sure that the modem cable is plugged into the Ethernet network jack and not the modem jack. ■ See the documentation that came with your modem for additional troubleshooting information. Modem (dial-up) Tips & Tricks For the location of your modem jack, see "Right" on page 8. Help and Support For more information about dialing properties, click Start, then click Help and Support. Type the keyword dialing in the Search box, then click the arrow. Your modem does not dial or does not connect ■ Make sure that the modem cable is plugged into the modem jack and not the Ethernet network jack. ■ Make sure that your notebook is connected to the telephone line and the telephone line has a dial tone. ■ Make sure that the modem cable is less than 6 feet (1.8 meters) long. ■ Remove any line splitters or surge protectors from your telephone line, then check for a dial tone by plugging a working telephone into the telephone wall jack. ■ If you have additional telephone services such as call waiting, call messaging, or voice mail, make sure that all messages are cleared and call waiting is disabled before using the modem. Contact your telephone service to get the correct code to temporarily disable the service. Also make sure that the modem dialing properties are set appropriately. 88

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CHAPTER 9: Troubleshooting
88
Memory card reader
Drive letter for the memory card slot does
not appear in the My Computer window
■
Reboot your notebook.
Modem (cable or DSL)
Tips & Tricks
For the location of
your network jack, see
“Right” on page 8
.
The modem does not connect
■
Make sure that the modem cable is
plugged into the Ethernet network jack
and not the modem jack.
■
See the documentation that came with
your modem for additional
troubleshooting information.
Modem (dial-up)
Tips & Tricks
For the location of
your modem jack, see
“Right” on page 8
.
Your modem does not dial or does not
connect
■
Make sure that the modem cable is
plugged into the modem jack and not the
Ethernet network jack.
■
Make sure that your notebook is
connected to the telephone line and the
telephone line has a dial tone.
■
Make sure that the modem cable is less
than 6 feet (1.8 meters) long.
■
Remove any line splitters or surge
protectors from your telephone line, then
check for a dial tone by plugging a working
telephone into the telephone wall jack.
Help and
Support
For more information
about dialing
properties, click
Start
,
then click
Help and
Support
. Type the
keyword
dialing
in
the
Search
box, then
click the arrow.
■
If you have additional telephone services
such as call waiting, call messaging, or
voice mail, make sure that all messages are
cleared and call waiting is disabled before
using the modem. Contact your telephone
service to get the correct code to
temporarily disable the service. Also make
sure that the modem dialing properties are
set appropriately.