Gateway M275XL User Guide - Page 142

A DVD movie will not play, A DVD does not produce sound on a TV, Troubleshooting

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Chapter 10: Troubleshooting ■ Reinstall the audio device drivers. For more information, see "Downloads" on page 4. A DVD movie will not play ■ Make sure that the label or side you want to play is facing up, then try again. ■ The DVD drive may not be inserted completely into the modular bay. Press the module into the bay, then try to access the disc again. ■ Shut down and restart your convertible tablet PC. ■ Clean the DVD. For more information, see "Cleaning CDs or DVDs" on page 120. ■ DVD discs and drives contain regional codes that help control DVD title exports and help reduce illegal disc distribution. To be able to play a DVD, the disc's regional code and your DVD drive's regional code must match. The regional code on your DVD drive is determined by your convertible tablet PC's delivery address. The regional code for the United States and Canada is 1. The regional code for Mexico is 4. Your DVD drive's regional code must match the regional code of the disc. The regional code for the disc is on the disc, disc documentation, or packaging. If the DVD movie does not play, the disc's regional code and your DVD drive's regional code may not match. ■ Make sure that a DVD player program has been installed on your convertible tablet PC. Tips & Tricks For instructions on playing a DVD, see "Playing a DVD" on page 68. A DVD does not produce sound on a TV ■ Audio is not transmitted through the S-Video out jack. Use the built-in speakers, a set of headphones or external powered speakers, or connect your convertible tablet PC to a stereo system to hear sound while playing a DVD. 134 www.gateway.com

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134
www.gateway.com
Chapter 10: Troubleshooting
■
Reinstall the audio device drivers. For more information, see
“Downloads” on page 4
.
A DVD movie will not play
■
Make sure that the label or side you want to play is facing up, then
try again.
■
The DVD drive may not be inserted completely into the modular
bay. Press the module into the bay, then try to access the disc again.
■
Shut down and restart your convertible tablet PC.
■
Clean the DVD. For more information, see
“Cleaning CDs or DVDs”
on page 120
.
■
DVD discs and drives contain
regional codes
that help control DVD
title exports and help reduce illegal disc distribution. To be able to
play a DVD, the disc’s regional code and your DVD drive’s regional
code must match.
The regional code on your DVD drive is determined by your
convertible tablet PC’s delivery address. The regional code for the
United States and Canada is 1. The regional code for Mexico is 4.
Your DVD drive’s regional code must match the regional code of the
disc. The regional code for the disc is on the disc, disc
documentation, or packaging.
If the DVD movie does not play, the disc’s regional code and your
DVD drive’s regional code may not match.
■
Make sure that a DVD player program has been installed on your
convertible tablet PC.
A DVD does not produce sound on a TV
■
Audio is not transmitted through the S-Video out jack. Use the
built-in speakers, a set of headphones or external powered speakers,
or connect your convertible tablet PC to a stereo system to hear
sound while playing a DVD.
Tips & Tricks
For instructions on playing a DVD, see
“Playing a DVD” on
page 68
.