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HP 1100 User Guide - Page 75

Troubleshooting the printer

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8 Troubleshooting the printer Note This chapter provides information on the following subjects: q Finding the solution q Improving print quality q Cleaning the printer q Clearing printer paper jams q Resetting the printer See HP's Web site for software and printer driver updates, frequently asked questions, and additional troubleshooting information. See "Online services" for your specific Web address. EN 65

Section	Page
Contents	5
Getting to know the printer	11
Printer features and benefits	12
Print with excellent quality	12
Save money	12
Create professional documents	12
Printer components	13
Printer control panel	14
Printer paper input trays	15
Printer paper guides	15
Printer paper output paths	16
Printer door	17
Choosing paper and other media	18
Loading paper into the printer	19
Specific types. . .	19
Turning the power off	20
Voltage conversions	20
Accessing printer properties (driver) and help	21
Printer properties (driver)	21
Printer online help	22
Printing a self-test page	23
Getting to know the Copier/Scanner	25
Scanner features and benefits	26
Scan	26
Copy	26
Getting to know the software	27
Document Assistant (Windows 9x & NT 4.0)	28
LaserJet Document Desktop (Windows3.1x,9x, NT4.0)	29
Quick Copy settings	30
Copier Control Panel	30
LaserJet Toolbox	31
Copier/Scanner components	32
Scanner control panel	32
Scanner paper input tray, guides, and output path	33
Scanner door	33
Supported paper sizes and types (media)	34
Precautions for copying and scanning	35
Loading Copier/Scanner originals	36
Accessing the online help	37
Printing media	39
Printing transparencies	40
Printing envelopes	41
Printing labels	42
Printing letterhead	43
Printing cards	44
Printing tasks	45
Printing with manual feed	46
Printing on both sides of the paper (manualduplexing)	47
Manual duplex using the paper output bin (standard)	48
Manual duplex (special) heavymedia, card stock	49
Printing watermarks	50
Accessing the watermark feature	50
Printing multiple pages on a single sheet of paper (Nupprinting)	51
Accessing the multiple pages per sheet feature	51
Printing booklets	52
Canceling a print job	54
Changing print quality settings	55
Print using EconoMode (save toner)	55
Scanning tasks	57
Scanning to fax	58
Using the Fax feature	58
Scanning to e-mail	59
Using the E-Mail feature	59
Editing scanned text (OCR)	60
Using the OCR feature	60
Storing scanned text or images	62
Using the Store feature	62
Acquiring an image	63
Contrast sensitive originals	63
Accessing the contrast feature	63
Enhancing the scanned image	64
Accessing image enhancement features	64
Adding annotations to scanned images	65
Accessing the annotation features	65
Canceling scan or copy jobs	65
Copying tasks	67
Copy overview	68
Making Quick Copies	68
Quick Copy settings	69
Using the Copier Control Panel	70
Accessing the Copier Control Panel	70
Canceling copy jobs	70
Managing the toner cartridge	71
HP toner cartridges	72
HP policy on non-HP toner cartridges	72
Toner cartridge storage	72
Toner cartridge life expectancy	72
Recycling toner cartridges	72
Saving toner	72
Redistributing toner	73
Changing the toner cartridge	74
Troubleshooting the printer	75
Finding the solution	76
Pages did not print . . .	76
Pages printed; however . . .	76
Printer light patterns	77
Error messages on screen	79
Paper handling problems	81
Printed page is different than what appeared on screen	82
Improving print quality	84
Image defect examples	84
Correcting print defects	86
Cleaning the printer	89
Cleaning the toner cartridge area	90
Cleaning the printer paper path	91
Clearing printer paper jams	92
Removing a jammed page	93
Paper jam: removing torn pieces of paper	95
Changing the pickup roller	96
Cleaning the pickup roller	98
Resetting the printer	99
Troubleshooting the Copier/Scanner	101
Finding the solution	102
Scanning problems	102
Copying problems	102
The scanner did nothing	103
No preview appeared on screen	105
Scanned image is of poor quality	106
Part of the image did not scan or is missing text	107
The text cannot be edited	108
The scan takes too long	109
Error messages appear on the screen	110
No copy came out or the scanner did nothing	111
Copies are blank, missing images, or faded	112
Improving scan/copy quality	113
Preventative steps	113
Image defect examples	114
Correcting scan/copy defects	115
Calibrating the scanner	117
Accessing the Calibration utility	117
Cleaning the scanner	118
Clearing scanner jams	119
Clearing jams	120
Clearing hard-to-reach jams	121
Removing the scanner	122
Service and support	123
Availability	124
Obtaining hardware service	124
Guidelines for repacking the printer	125
Guidelines for repacking the scanner	126
Service information form	127
HP Support	128
Customer Support and product repair assistance (U.S. and Canada)	128
European Customer Support Center	129
Online services	132
Obtaining software utilities and electronic information	133
HP direct ordering for accessories or supplies	134
HP Support Assistant compact disc	134
HP service information	134
HP SupportPack	134
HP FIRST	134
Worldwide sales and service offices	136
Printer specifications	141
Specifications	142
FCC compliance	144
Environmental Product Stewardship Program	145
Protecting the Environment	145
Material safety data sheet	147
Regulatory statements	148
Declaration of Conformity	148
Laser safety statement	149
Canadian DOC regulations	149
Korean EMI statement	149
Laser statement for Finland	150
Scanner specifications	151
Specifications	152
FCC compliance	155
Environmental product stewardship	156
Protecting the Environment	156
Regulatory statements	157
Declaration of Conformity	157
Laser safety statement	158
Canadian DOC regulations	158
Korean EMI statement	158
Laser statement for Finland	159
Paper specifications	161
Printer paper specifications	162
Supported paper sizes (printer)	162
Guidelines for using paper	163
Labels	164
Transparencies	164
Envelopes	165
Card stock and heavy media	167
Memory (DIMMs)	169
Installing DIMMs (memory)	170
Test DIMM installation	172
Removing DIMMs	172
Warranty and licensing	175
Hewlett-Packard software license agreement	176
Hewlett-Packard limited warranty statement	178
Limited warranty for toner cartridge life	180
Accessories and ordering information	183
Scanner resolution and gray scale	187
Overview	188
Resolution and gray-scale guidelines	189
Resolution	190
Gray scale	191