HP 1100 User Guide - Page 8

9 Troubleshooting the Copier/Scanner Finding the solution 92 Scanning problems 92 Copying problems 92 The scanner did nothing 93 No preview appeared on screen 95 Scanned image is of poor quality 96 Part of the image did not scan or is missing text 97 The text cannot be edited 98 The scan takes too long 99 Error messages appear on the screen 100 No copy came out or the scanner did nothing 101 Copies are blank, missing images, or faded 102 Improving scan/copy quality 103 Preventative steps 103 Image defect examples 104 Correcting scan/copy defects 105 Calibrating the scanner 107 Accessing the Calibration utility 107 Cleaning the scanner 108 Clearing scanner jams 109 Clearing jams 110 Clearing hard-to-reach jams 111 Removing the scanner 112 10 Service and support Availability 114 Obtaining hardware service 114 Guidelines for repacking the printer 115 Guidelines for repacking the scanner 116 Service information form 117 HP Support 118 Customer Support and product repair assistance (U.S. and Canada 118 European Customer Support Center 119 Online services 122 Obtaining software utilities and electronic information . . . . .123 HP direct ordering for accessories or supplies 124 HP Support Assistant compact disc 124 HP service information 124 HP SupportPack 124 HP FIRST 124 Worldwide sales and service offices 126 iv Contents EN