HP 3PAR StoreServ 7200 2-node HP 3PAR System Reporter 3.1.0 Software User& - Page 219
Sampler Service/Daemon Errors, Troubleshooting Adaptive Optimization Components
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Sampler Service/Daemon Errors Unlike HP 3PAR StoreServ Storage sampling errors, when the sampler service or daemon (sampleloop) incurs an error, it causes the service to exit. Before it exits, sampleloop sends an email with the error information if an email address is configured for reporting errors (see "Configuring Sampling Policies" (page 113)). Generally, errors in the compactdb, dedupinv and trimdb processes cause these processes to log errors in their respective logs and exit, which in turn causes sampleloop to log the error and exit. Troubleshooting Adaptive Optimization Components Adaptive Optimization components include a regionmover process for each HP 3PAR StoreServ Storage for which adaptive optimization is enabled. Since the regionmover processes are created by the main sampleloop service or daemon, the regionmover_.log files are created in the same directory as the sampling components (see "Sampling Component Log Files" (page 217)). Troubleshooting the Web Server Components Errors generated by the Apache HTTP Server are logged in the errors.log file in the logs directory (default location on Windows is C:\Program Files\Apache Group\Apache2\logs and the default location on Linux is /var/log/httpd). Troubleshooting the Excel Client This section contains troubleshooting information for the System Reporter Excel client. • If clicking on a button displays handles for resizing the button, the security level of Excel has been set too high and macro code is not being allowed to execute. Change the security level to medium or low (see "Setting the Security Level for Excel" (page 55)) and reopen the workbook. • If you see a warning containing "internal state was inconsistent", the code has detected an inconsistency and has tried to recover, but may not be able to. If errors continue, go to the 3PAR menu and click Reset All. If errors persist, close and reopen the workbook. Entering and exiting Excel's design mode can cause these inconsistencies and should be avoided. • Run-time error warnings indicate potential problems with the System Reporter code. To clear the problem, go to the 3PAR menu and click Reset All or close and reopen the workbook. Using a fresh copy of the workbook is recommended. • If Microsoft Office Excel encounters an internal problem and needs to close (Figure 67 (page 220)), in most of the cases the recovered Excel copy of the workbook may not work as expected. Troubleshooting Adaptive Optimization Components 219