HP 3PAR StoreServ 7450 4-node HP 3PAR StoreServ 7450 Storage Service Guide - Page 6

The materials shipped with a replacement CSR part specify whether a defective part must be returned to HP. When required, you must ship the defective part to HP within a defined period of time, normally five business days. The defective part must be returned with the associated documentation in the provided shipping material. Failure to return the defective part could result in HP billing you for the replacement. With a CSR, HP pays all shipping and part return costs and determines the courier/carrier to be used. For more information about CSR, contact an HP-authorized service provider or go to http:// www.hp.com/go/selfrepair. To order parts, contact an HP-authorized service provider or go to http://www.hp.com/buy/parts. NOTE: Some HP parts are not designed for customer self repair. To satisfy the customer warranty, HP requires that an authorized service provider replace such parts. Types of CSR • Mandatory - You order the part directly from HP and repair the product yourself. On-site or return-to-depot repair is not provided under warranty. • Optional - You can order the part directly from HP and repair the product yourself, or you can request that HP repair the product. If you request repair from HP, you may be charged for the repair, depending on the product warranty. NOTE: In some instances, remote support by an HP authorized service provider may be needed to fully diagnose a part failure. • No - The replaceable part is not available for self repair. For assistance, contact an HP-authorized service provider to replace the part. These parts include the drive and node enclosures, the I/O modules, PCMs, and internal components of the controller node in the HP 3PAR StoreServ 7450 systems. Types of CSR components include: • Disk drive • Controller node • SFP Accessing Replacement Videos HP produced videos of the procedures to assist you in replacing components. To view the videos, go to the HP Customer Self Repair Services Media Library website and navigate to your product: http://www.hp.com/go/sml Parts-only Warranty Service Your HP Limited Warranty may include a parts-only warranty service. Under the terms of parts-only warranty service, HP provides replacement parts free of charge. For parts-only warranty service, CSR part replacement is mandatory. If you request HP to replace these parts, you are charged for the travel and labor costs of this service. Identifying a Replaceable Part Parts have a nine-character spare part number on their labels. For some spare parts, the part number is available in the system. Alternatively, the HP call center can assist in identifying the correct spare part number. 6 Servicing the Storage System