HP 418800-B21 HP StorageWorks 70 Modular Smart Array Enclosure user guide (434 - Page 35

Troubleshooting

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6 Troubleshooting When the enclosure does not start If the enclosure does not power up: 1. Verify that the server, monitor, and enclosure are plugged in. 2. Verify that the server and monitor are working. 3. Verify that the power source is working: a. Ensure that the Power On/Standby button was pressed firmly and held for approximately three seconds. b. View the system power LED on the back panel (see Rear panel LEDs and buttons). 4. Verify that the power supplies are working properly by viewing the power supply LEDs on the back panel (see Rear panel LEDs and buttons). 5. Disconnect the AC power cords from both enclosure power supplies and reconnect them. 6. Restart the enclosure. IMPORTANT: If the system does not restart, proceed to Diagnostic steps. 7. Check the enclosure for the following normal power-up sequence to be sure that the system meets the minimal hardware requirements and is powered up during normal operations: a. The front panel power LED turns from standby/off (amber) to on (solid green). b. The fans spin up to a high speed, and then spin down to a normal operating speed. Diagnostic steps Are the power supply/ fan module LEDs green? Answer No Possible Reasons • The power cords are not connected or AC power is not available. • The power supply may not be inserted properly, it may have a damaged connector, or it may have failed. • The system midplane may need to be replaced. Possible Solutions • Be sure that the power cord is connected to the power supply. • Be sure that the power supply is undamaged and is fully seated. • Be sure that all pins on connectors and components are straight. • Contact an authorized service provider for assistance. If the system power LED is off, do the following: 1. Press the Power On/Standby button and hold for approximately three seconds. 2. See Is the system power LED green? Yes System is functioning properly. No action required user guide 35

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6 Troubleshooting
When the enclosure does not start
If the enclosure does not power up:
1.
Verify that the server, monitor, and enclosure are plugged in.
2.
Verify that the server and monitor are working.
3.
Verify that the power source is working:
a.
Ensure that the Power On/Standby button was pressed
fi
rmly and held for approximately
three seconds.
b.
View the system power LED on the back panel (see
Rear panel LEDs and buttons
).
4.
Verify that the power supplies are working properly by viewing the power supply LEDs on the
back panel (see
Rear panel LEDs and buttons
).
5.
Disconnect the AC power cords from both enclosure power supplies and reconnect them.
6.
Restart the enclosure.
IMPORTANT:
If the system does not restart, proceed to
Diagnostic steps
.
7.
Check the enclosure for the following normal power-up sequence to be sure that the system meets
the minimal hardware requirements and is powered up during normal operations:
a.
The front panel power LED turns from standby/off (amber) to on (solid green).
b.
The fans spin up to a high speed, and then spin down to a normal operating speed.
Diagnostic steps
Are the power supply/ fan module LEDs green?
Answer
Possible Reasons
Possible Solutions
No
•
The power cords are not
connected or AC power is not
available.
•
The power supply may not be
inserted properly, it may have
a damaged connector, or it
may have failed.
•
The system midplane may need
to be replaced.
•
Be sure that the power cord is
connected to the power supply.
•
Be sure that the power supply
is undamaged and is fully
seated.
•
Be sure that all pins on
connectors and components
are straight.
•
Contact an authorized service
provider for assistance.
If the system power LED is off, do
the following:
1.
Press the Power On/Standby
button and hold for
approximately three seconds.
2.
See
Is the system power LED
green?
Yes
System is functioning properly.
No action required
user guide
35