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HP 4345mfp HP LaserJet 4345mfp - User Guide - Page 198

Determining MFP problems, Situation/Message, Solution, XXXMB, SELECT LANGUAGE, Digital, Sending

UPC - 829160499956

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Determining MFP problems Situation/Message The control-panel display is blank, and internal fans are not running. The MFP is turned on, but the internal fans are not running. The MFP voltage is not correct. Messages appear on the control-panel display. Print media is jammed in the MFP. The control-panel display shows the wrong language or unfamiliar characters. An error occurs during a Digital Send job. Job failed. The e-mail gateway could not accept the job because the attachment is too large. A network connection is required for digital sending Solution Make sure that the MFP power is on. Press all the keys to see if one is stuck. Contact your HPauthorized service representative if these steps do not work. See HP customer care. Make sure that the line voltage is correct for the MFP power configuration. (See the label that is inside the top cover on the MFP for voltage requirements.) If you are using a power strip and its voltage is not within specification, plug the MFP directly into the power receptacle. Make surethat the line voltage is in the correct range. (See the label that is inside the top cover on the MFP for voltage requirements.) See Understanding MFP messages. Check for jams (see Clearing jams). Reconfigure the control-panel display language. 1. Turn the MFP off and then on. 2. When XXXMB appears on the control-panel display, press and hold 6 until all three LEDs flash once and then stay on. (This might take up to 20 seconds. 3. Release 6 and then press 6 again. 4. Wait while the MFP completes its initialization sequence. When it is finished, the SELECT LANGUAGE menu appears on the control-panel display. Scroll to and touch the correct language. The MFP experienced an error during the digital sending job. The administrator should check on the status of the SMTP server. See Solving e-mail problems. Reduce the size of the e-mail attachment by setting the maximum attachment size. Set the maximum attachement size on the Digital Sending tab of the embedded Web server. See Using the embedded Web server. Try using a different file format or sending the document a few pages at a time. The MFP cannot find a network connection. The administrator should check to see if the MFP is connected to the network. See Solving network connectivity problems. 184 Chapter 10 Solving problems ENWW

Section	Page
MFP basics	15
HP LaserJet 4345mfp configurations	16
HP LaserJet 4345mfp (Q3942A—base model)	16
HP LaserJet 4345x mfp (Q3943A)	16
HP LaserJet 4345xs mfp (Q3944A)	16
HP LaserJet 4345xm mfp (Q3945A)	17
Features and benefits of the MFP	18
Functions	18
Speed and throughput	18
Resolution	18
Memory	18
User interface	18
Language and fonts	19
Copying and sending	19
Print cartridge	19
Paper-handling	20
Connectivity	20
Environmental features	20
Security features	20
Minimum system requirements	21
MFP parts and accessories	22
Accessories and supplies	23
Interface ports	24
Moving the MFP	24
Locking and unlocking optional accessories	25
Software	26
Operating systems and MFP components	26
Printer drivers	27
HP disk management utility	31
Software for Macintosh computers	31
Installing the printing system software	31
Uninstalling the software	36
Loading input trays	37
Loading tray 1	37
Loading trays 2, 3, 4 and 5	38
Configuring the trays by using the Paper handling menu	42
Using the control panel	43
Control-panel layout	44
Control-panel features	45
Home-screen navigation	46
Help system	47
\	47
\	47
Menu map	48
Retrieve job menu	49
Information menu	50
Paper handling menu	51
Configure device menu	54
Originals submenu	54
Copying submenu	55
Enhancement submenu	55
Sending submenu	56
Printing submenu	58
PCL submenu	60
Print quality submenu	62
System setup submenu	65
Copy/send settings	69
MBM-3 Configuration submenu	70
Stapler/stacker submenu	70
I/O submenu	71
EIO X Jetdirect submenu	72
Embedded Jetdirect submenu	72
Resets submenu	75
Fax menu	77
Diagnostics menu	78
Service menu	81
Printing	83
Orienting media	84
Printing documents	86
To print a document	86
Selecting which tray is used for printing	87
Understanding tray order	87
Customizing tray 1 operation	87
Printing by type and size of media (locking trays)	88
Manually feeding media from tray 1	89
Selecting the correct fuser mode	90
Selecting the output bin	91
3‑bin mailbox output bins	91
Selecting an output location	91
Selecting face-up or face-down output for copy jobs	92
Printing on envelopes	93
Loading envelopes in tray 1	93
Printing on special media	95
Printing on labels	95
Printing on transparencies	95
Printing on letterhead, prepunched, or preprinted paper	96
Printing on paper that has a special finish	97
Printing on small sizes, custom sizes, or heavy paper	97
Setting custom paper sizes	98
Printing on both sides of paper (optional duplexer)	100
Guidelines for printing on both sides of paper	100
Orientation of paper for duplexing	101
Layout options for printing on both sides of paper	101
To print on both sides by using the optional duplex-printing accessory	102
Setting the registration	103
To set the registration	103
Using features in the printer driver	104
Creating and using quick sets	104
Creating and using watermarks	104
Resizing documents	105
Setting a custom paper size from the printer driver	105
Printing on different paper for the first page of a print job	105
Printing multiple pages on one sheet of paper	106
Setting the stapling options	106
Selecting face-up or face-down output in the printer driver	107
Using job storage features	108
To gain access to the job storage features	108
Printing a private job	108
Deleting a private job	109
Storing a print job	109
Creating a QuickCopying job	110
Printing additional copies of QuickCopy jobs	110
Deleting a QuickCopy job	111
Proofing and holding a job	111
Printing the remaining copies of a held job	111
Deleting a held job	112
Copying	113
Copy-screen navigation	114
Cancel button	114
OK button	114
Basic copying instructions	115
Copying by using the default settings	115
Copying by using user-defined settings	115
Copying by using the scanner glass	117
Copying by using the ADF	117
Using Job Mode	117
Modifying copy settings for the current job	118
Adjusting the copy contrast	118
Reducing or enlarging copies	118
Background removal	118
Sharpness	118
Contrast	118
Copying multiple sized originals	119
Creating a stored copy job	119
Scanning and sending to e‑mail	121
What is SMTP?	122
What is LDAP?	122
E‑mail configuration	123
Automatic e‑mail configuration	123
Manual e-mail configuration	123
To find gateways by using an e‑mail program	124
E‑mail screen navigation	125
Help button	125
From: field	125
To:, CC:, and BCC: fields	125
Clear All button	125
E‑mail basics	126
Loading documents	126
Sending documents	126
Using the address book	128
Creating a recipient list	128
Using the local address book	128
Additional e‑mail features	130
Secondary e‑mail	130
Send to folder	130
Send to workflow	130
Faxing	131
Analog faxing	132
Installing the fax accessory	132
Connecting the fax accessory to a phone line	134
Configuring and using the fax features	135
Digital faxing	136
Optional output and input devices	137
3‑bin mailbox	138
Mailbox mode	138
Stacker mode	138
Function-separator mode	138
Using the 3‑bin mailbox	138
Stapler/stacker accessory	141
To configure the printer driver to recognize the optional stapler/stacker	141
To select the stapler in the software (Windows)	141
To select the stapler in the software (Mac)	141
To select the stapler at the control panel for printed jobs	142
To select the stapler in the printer driver for printed jobs (Windows)	142
To select the stapler in the printer driver for printed jobs (Mac)	142
To set the stapler at the control panel for all copy jobs	142
To set the stapler at the control panel for a single copy job	143
To configure the MFP to stop or continue when the staple cartridge is empty	143
Loading staples	143
500-sheet feeders and the cabinet/stand	145
Envelope feeder	146
Installing the optional envelope feeder	146
Removing the optional envelope feeder	147
Loading envelopes in the optional envelope feeder	147
Troubleshooting the output and input accessories	150
Security features	151
Securing the embedded Web server	152
To secure the embedded Web server	152
Foreign Interface Harness (FIH)	153
Requirements	153
Using the FIH	153
Secure Disk Erase	155
Data affected	155
Gaining access to Secure Disk Erase	155
Additional Information	155
Job-storage features	156
DSS authentication	157
Locking the control‑panel menus	158
To lock the control‑panel menus	158
Locking the formatter cage	159
Managing and maintaining the MFP	161
Using the embedded Web server	162
Opening the embedded Web server	162
Information tab	163
Settings tab	163
Digital Sending tab	164
Networking tab	164
Other links	165
Using the HP Toolbox	166
Supported operating systems	166
Supported browsers	166
To view the HP Toolbox	167
Status tab	167
Alerts tab	167
Device Settings window	168
Toolbox links	168
Other links	168
Using HP Web Jetadmin software	169
Configuring and verifying an IP address	170
TCP/IP assignment	170
Verifying the TCP/IP configuration	170
Changing an IP address	170
Setting the real-time clock	172
Setting the date and time	172
Setting the wake time	173
Setting the sleep delay	174
Checking the MFP configuration	175
To print an information page	175
Menu map	175
Configuration page	175
HP Jetdirect page	177
Supplies status page	177
Usage page	178
PCL or PS font list	179
Managing the print cartridge	180
HP print cartridges	180
Non-HP print cartridges	180
Print-cartridge authentication	180
Print-cartridge storage	180
Print-cartridge life expectancy	180
Checking the supply level	181
Cartridge-low and cartridge-out conditions	181
Upgrading the firmware	183
Determining the current level of firmware	183
Downloading the new firmware from the HP Web site	183
Transferring the new firmware to the MFP	183
Upgrading the HP Jetdirect firmware	185
Cleaning the MFP	187
Cleaning the outside of the MFP	187
Cleaning the touchscreen	187
To clean the scanner glass	187
Cleaning the fuser	187
Cleaning the ADF delivery system	188
Calibrating the scanner	192
To print the calibration target	192
Performing preventive maintenance	193
Printer preventive maintenance	193
The ADF maintenance kit	193
Solving problems	195
Solving general problems	196
Troubleshooting checklist	196
Determining MFP problems	198
Clearing jams	199
Clearing jams from the top-cover and print-cartridge areas	200
Clearing jams from the optional envelope-feeder area	202
Clearing jams from the tray 1 area	203
Clearing jams from the tray 2, 3, 4, or 5 areas	205
Clearing jams from the optional duplexer	206
Clearing jams from the output areas	207
Clearing jams from the fuser	209
Clearing jams from the ADF	212
Clearing staple jams	213
Solving repeated jams	215
Using the paper-path test	215
Understanding MFP messages	217
Using the MFP help system	217
If a message persists	217
Resolving control‑panel messages	218
Understanding accessory lights for the 3‑bin mailbox and stapler/stacker	230
Accessory lights	230
Replacing accessories or accessory components	231
Understanding lights on the formatter	232
HP Jetdirect LEDs	232
Heartbeat LED	232
Fax LED	233
Correcting print-quality and copy-quality problems	234
Print-quality checklist	234
Image defect examples	234
Light print (partial page)	236
Light print (entire page)	237
Specks	237
Dropouts	237
Lines	238
Gray background	238
Toner smear	239
Loose toner	239
Repeating defects	240
Repeating image	240
Misformed characters	241
Page skew	241
Curl or wave	241
Wrinkles or creases	242
Vertical white lines	242
Tire tracks	243
White spots on black	243
Scattered lines	243
Blurred print	244
Random image repetition	244
Blank page (ADF)	245
Horizontal lines (ADF)	245
Page skew (ADF)	246
Vertical lines (ADF)	246
Image shifted (ADF)	246
Unexpected image (ADF)	247
Repetitive defect ruler	248
Solving e‑mail problems	249
To validate the SMTP gateway address	249
To validate the LDAP gateway address	249
Solving network connectivity problems	250
Troubleshooting network printing problems	250
Verifying communication over the network	250
Supplies and accessories	253
Ordering parts, accessories, and supplies	254
Ordering directly from HP	254
Ordering through service or support providers	254
Ordering directly through the embedded Web server (for printers that are connected to a network)	254
Ordering directly through the HP Toolbox software (for printers that are directly connected to a com ...	254
Part numbers	255
Accessories	255
Print cartridges	255
Maintenance kits	256
Memory	256
Cables and interfaces	257
Print media	257
Service and support	261
Hewlett-Packard limited warranty statement	261
Print Cartridge Limited Warranty Statement	262
Availability of support and service	263
HP maintenance agreements	263
Priority Onsite Service	263
Next business day	263
Installation and maintenance-kit replacement	263
Repacking the MFP	264
To repack the MFP	264
Service information form	265
MFP specifications	267
Physical specifications	268
Electrical specifications	269
Acoustic specifications	270
Environmental specifications	271
Image area	272
Skew specifications	273
Media specifications	275
Print media specifications	275
Printing and paper storage environment	275
Envelopes	276
Labels	278
Transparencies	278
Supported types and sizes of print media	279
MFP memory and expansion	285
Memory overview	286
Determining memory requirements	287
Installing memory	288
To install memory DIMMs	288
To install a flash memory card	290
Replacing the hard-disk drive	292
Checking memory installation	296
To verify that memory devices are installed correctly	296
Saving resources (permanent resources)	297
Installing EIO cards	298
To install EIO cards	298
Regulatory information	299
Introduction	299
FCC regulations	300
Telecom	301
Environmental Product Stewardship program	302
Protecting the environment	302
Ozone production	302
Energy consumption	302
HP LaserJet printing supplies	303
Material safety data sheet	304
For more information	304
Declaration of conformity (HP LaserJet 4345mfp)	305
Declaration of conformity (HP LaserJet 4345x mfp, 4345xs mfp, and 4345xs mfp)	306
Country-/region-specific safety statements	307
Laser safety statement	307
Canadian DOC statement	307
Japanese VCCI statement	307
Korean EMI statement	307
Finnish laser statement	308
Australia	308

Match case Limit results 1 per page

Determining MFP problems

Situation/Message

Solution

The control-panel display is blank, and internal

fans are not running.

Make sure that the MFP power is on. Press all

the keys to see if one is stuck. Contact your HP-

authorized service representative if these steps

do not work. See

customer

care

The MFP is turned on, but the internal fans are

not running.

Make sure that the line voltage is correct for the

MFP power configuration. (See the label that is

inside the top cover on the MFP for voltage

requirements.) If you are using a power strip and

its voltage is not within specification, plug the

MFP directly into the power receptacle.

The MFP voltage is not correct.

Make surethat the line voltage is in the correct

range. (See the label that is inside the top cover

on the MFP for voltage requirements.)

Messages appear on the control-panel display.

See

Understanding

MFP

messages

Print media is jammed in the MFP.

Check for jams (see

Clearing

jams

The control-panel display shows the wrong

language or unfamiliar characters.

Reconfigure the control-panel display language.

Turn the MFP off and then on.

When

XXXMB

appears on the control-panel

display, press and hold

until all three

LEDs flash once and then stay on. (This

might take up to 20 seconds.

Release

and then press

again.

Wait while the MFP completes its

initialization sequence. When it is finished,

the

SELECT LANGUAGE

menu appears on

the control-panel display. Scroll to and touch

the correct language.

An error occurs during a Digital Send job. Job

failed.

The MFP experienced an error during the digital

sending job. The administrator should check on

the status of the SMTP server. See

Solving

e-mail

problems

The e-mail gateway could not accept the job

because the attachment is too large.

Reduce the size of the e-mail attachment by

setting the maximum attachment size. Set the

maximum attachement size on the

Digital

Sending

tab of the embedded Web server. See

Using

the

embedded Web server

Try using a different file format or sending the

document a few pages at a time.

A network connection is required for digital

sending

The MFP cannot find a network connection. The

administrator should check to see if the MFP is

connected to the network. See

Solving

network

connectivity

problems

184

Chapter 10

Solving problems

ENWW