HP 4400 HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000
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- HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 1
HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000000) Abstract This guide describes how to upgrade controller software, disk drive firmware, and related EVA management software on the HP EVA4400 and HP EVA6400/8400. HP P6300/P6500 EVAs are not included in this document because - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 2
HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP website: http://www.hp.com/go/storagewarranty Acknowledgments Microsoft® and Windows® are U.S. registered - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 3
the management module 33 Verifying installation on the management module 35 Upgrading browsers and JRE 35 HP Insight Remote Support software 35 Upgrading HP P6000 Replication Solutions Manager (optional 36 Monitoring array stability...36 Preparing the HP P6000 Continuous Access environment for - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 4
the health of the Enterprise Virtual Array 43 Step 2. Configure User-Initiated Service Mode (UISM 45 Step 3. Disabling array passwords 46 Step 4. Halting all host access to the array for an offline upgrade 46 Step 5. Upgrading the controller software 47 Resetting the I/O module...56 Step - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 5
to service. Upgrade paths For details about supported upgrade and downgrade paths, see Table 3.1, Upgrade support for controller software versions, and Table 3.2, Downgrade support for controller software versions, respectively, in the HP P6000 Enterprise Virtual Array Compatibility Reference - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 6
Disk Arrays. HP P6000 Enterprise Virtual Array Compatibility Reference Yes HP P6000 Command View documentation HP P6000 Command View Release Notes No http://www.hp.com/support/manuals HP P6000 Command View User Guide HP P6000 Command View Installation Guide No Click Storage Software under - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 7
support, in the HP P6000 Enterprise Virtual Array Compatibility Reference. See Table 1 (page 6) for the link to this document. If you have a support agreement with HP, you can download the software from the IT Resource Center (ITRC) as follows: 1. Go to http://www.itrc.hp.com. 2. Do one - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 8
11. Review the delivery address information for physical CD delivery or select the location for the image file to be stored, and click Submit. If you have questions or need assistance, go to http://welcome.hp.com/country/us/en/ wwcontact_us.html and select your country/region. 8 Getting started - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 9
version information for your current software. NOTE: For details on array software compatibility, see Table 1.0, HP P6000 software solution compatibility and Table 2.0, HP P6000 Command View interoperability support, in the HP P6000 Enterprise Virtual Array Compatibility Reference. See "Reference - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 10
Explorer. 35) 1 You can also use Windows Add or Remove Programs to view the software version. 2 For Windows servers. For clients running other operating systems, see Table 5.0, the Browser support table, in the HP P6000 Enterprise Virtual Array Compatibility Reference. See Table 1 (page 6) for - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 11
complete. NOTE: If you are running HP P6000 Command View 9.3 or later, HP P6000 Command View will complete this check automatically when you upgrade the controller software. Before upgrading your Enterprise Virtual Array, check the operation of the array hardware and replace any failed components to - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 12
the firmware and driver versions are supported with the XCS version you are upgrading to. You must log in to access SPOCK. If you do not already have an account, click Register to log in on the main page and follow the instructions. Once access is enabled, select View by Array/OS under Compatibility - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 13
for the switch model/series you are using. • Download the required HBA drivers, firmware and MPIO drivers. NOTE: Additionally, see the "P6000/EVA storage system rules" chapter in the HP SAN Design Reference Guide for general guidelines about managing Enterprise Virtual Arrays in a SAN. Collecting - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 14
in the SAN Name box. You can use the default SAN name, but HP recommends that you change it to a name that is meaningful to you. This when generating reports, so it should be one that is easily recognized as being associated with the fabric on which data collection will be done. (Mouse-over pop-ups - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 15
primary switch for the SAN for which you want a report. Information will be collected for all devices connected to this switch. b. Clear Discover value to log in to the switch. d. If you have created more than one fabric, use the Select Component Group list to select the fabric to which you want - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 16
Host, select one of the virtual machines. Obtaining a report from HP will need to know the SMTP address of your mail server. Select the SMTP address from the list. Use this method if you have external e-mail access from your environment. • Manually-Requires that you send your data manually to HP - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 17
To collect switch performance data, leave this option selected. Selecting this option will increase the amount of time required to collect the switch data. 4. to HP.) The data is processed and the formatted report is returned to you within one business day. 7. When you receive the formatted report, - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 18
option will increase the Manually attach the raw report created with the subject line: "HP formatted report returned to you within one business day. 9. When you receive the formatted report, save it to a temporary location on the management server or any server on which SAN Visibility is installed - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 19
browser. 4. In the navigation pane, click High Level Fabric Summary. The High Level Fabric Summary window opens (Figure 5 (page 19)). This report will identify the firmware and/or driver version that is currently running on your switches (including the HSV300-S embedded switch controller) and HBAs - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 20
name you created in step 2 of "Using SAN Visibility" (page 13). The Best Practices and Recommendations window opens (Figure 6 (page 20)). Figure 6 Sample SAN Recommendations If the firmware or driver version recommended is later than what is currently running, ensure that you upgrade the appropriate - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 21
earlier, an online controller software upgrade is not supported on an array connected to a host in an environment or configuration using persistent reservations (for example, Windows Hyper-V with Cluster Shared Volumes, Windows 2008 SQL clusters, or Symantec Veritas Cluster Services with IO fencing - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 22
mapped capacity values cited for the number of virtual disks you have, an online upgrade is supported. If it is more than the values cited, you must do an offline upgrade. For HP P6000 Continuous Access environments, see "Preparing the HP P6000 Continuous Access environment for an upgrade" (page - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 23
, see the chapter "Monitoring array performance" in the HP P6000 Command View User Guide. See Table 1 (page 6) for the link to this document. IMPORTANT: If you have an array-based management system, you can install and run HP Command View EVAPerf on a supported Windows host connected to the EVA4400 - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 24
one array; use the array World Wide Name (WWN) or friendly name. • -fo filename: Directs output to a specified file. Include the path information as necessary. Running HP Command View EVAPerf 1. Double-click the HP Command View EVAPerf icon on the desktop. The HP Command View EVAPerf command window - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 25
an offline upgrade. To view virtual disk activity: 1. Double-click the HP Command View EVAPerf icon on the desktop. The HP Command View EVAPerf command window opens. 2. Enter the following command: evaperf vd -cont n -dur m -sz array -fo filename Select an appropriate interval and duration that will - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 26
) is used interchangeably with virtual disk. Virtual disks must be presented to a host to be seen by HP Command View EVAPerf. However, replication volumes on the replication system are visible without being presented. Because the array controllers are active/active, one controller is preferred (the - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 27
may require a reboot of your system. To minimize disruption of normal operations, schedule reboots one node at a time. In a cluster environment, plan your reboots one node at a time. HP-UX CAUTION: Because HP-UX supports boot across Fibre Channel SAN, any change to default SCSI timeouts on the - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 28
value round_robin is not supported. Sets the path software upgrade. Native Linux Device-Mapper Multipath If you are using Native Linux Device-Mapper Multipath, see the Native Linux Device-Mapper Multipath for HP StorageWorks Disk Arrays reference guide = 0xA0 QLogic driver parameters (single path - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 29
opt/hp/ installed and both paths are active and have access to the array. • Array boot devices are supported with online controller software upgrades, but the page-file disk must not be on the array being upgraded during an online upgrade. See your Windows documentation for instructions - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 30
performing an online controller software upgrade. Online controller software upgrades are supported in OpenVMS cluster environments where the array is the cluster boot device. Solaris Solaris supports online controller software upgrades with the following driver timeouts: • Sun drivers (qlc or emlxs - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 31
Services Platform Best Practices Guide for more information before upgrading. This document is available at http://www.hp.com/support/manuals. Select Storage Software under storage and then select HP SAN Virtualization Services Platform under Storage Virtualization Software. Backing up all array - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 32
the management server. For supported upgrade paths, see Table 2.1, HP P6000 Command View upgrade support, in the HP P6000 Enterprise Virtual Array Compatibility Reference. For more information on HP P6000 Command View and to download the HP P6000 Command View Installation Guide and the release notes - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 33
Command View Enterprise Virtual Array Performance Monitor and SMI-S CIMOM are selected by default. 9. Click Next. The Select Security Groups Configuration window opens. 10. Click Next. The installation summary window opens. 11. Review the pre-installation summary. Click Install. NOTE: The value for - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 34
for the management module, see "Connecting to the management module (initial setup)" in the HP P6000 Web-based Operator Control Panel User Guide. The WOCP login window appears. 4. Log in as an HP EVA administrator (user name admin and the password). The WOCP GUI appears. 5. In the navigation pane - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 35
support, in the HP P6000 Enterprise Virtual Array Compatibility Reference. See "Reference documentation" (page 6) for the link to this document. NOTE: If you need to update the browser on remote computers, do so after you have upgraded HP P6000 Command View. HP Insight Remote Support software HP - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 36
E-Delivery kit. If you choose an E-Delivery kit, you will receive an email from HP with the download instructions. If you have a support contract with HP, you can download the software from the IT Resource Center (ITRC). For instructions, see "Required kits" (page 6). NOTE: For E-Delivery kits, be - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 37
if any unexpected critical events have occurred. If critical events have occurred, perform the steps outlined in the corrective action codes to correct the problems. In some cases, it may be necessary to call your HP-authorized service representative to fix the problem. Monitoring array stability 37 - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 38
storage network are running the same version of controller software. This ensures that when you upgrade one array, the storage network will have only two versions of controller software. You cannot have more than two versions in an HP P6000 Continuous Access environment. • For all DR groups, ensure - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 39
to manual and click Save. Continue with Step 2. 2. Restart Controller A: NOTE: HP will restart. Wait 3-5 minutes for the restart to complete. 4. Verify the array is operational with both controllers active. Proceed with any remaining pre-upgrade tasks and then continue with the controller software - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 40
HP P6000 Command View is installed, or from any host running the utility to communicate with HP P6000 Command View. NOTE: You will need the IP address or name of your management server to run the utility. 1. Double-click the HP Storage System Scripting Utility desktop in a series of one to five - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 41
management software versions" (page 9) Time required: 10-15 minutes When to perform: Anytime before the upgrade "Checking the array hardware" upgrade "Backing up all array data" (page 31) Time required: Varies When to perform: As close as possible to the upgrade "Upgrading HP P6000 Command View" - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 42
) Task "HP Insight Remote Support software" (page 35) Time required: 10-20 minutes When to perform: Anytime before the upgrade "Upgrading HP P6000 Replication Solutions Manager (optional)" (page 36) Time required: 10-20 minutes When to perform: Anytime before the upgrade "Monitoring array stability - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 43
, see "Troubleshooting" (page 66) for assistance. If you are still unable to resolve the problem, contact your HP-authorized service representative. IMPORTANT: For upgrade paths, see Table 3.1, Upgrade support for controller software versions, in the HP P6000 Enterprise Virtual Array Compatibility - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 44
HP-authorized service representative for assistance. 3. Replace any hardware components that have failed. NOTE: If you need to replace a component, see the replacement instructions for that component or the user guide for your array the preceding events. 44 Upgrading the Enterprise Virtual Array - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 45
events and alerts during the upgrade, enable UISM in HP P6000 Command View (requires version 9.3 or later). This will be used by HP Insight Remote Support to indicate the array is in service mode. 1. Open HP P6000 Command View and select the array for which you want to enable UISM. 2. Select System - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 46
. Step 4. Halting all host access to the array for an offline upgrade IMPORTANT: For information about upgrade paths, see Table 3.1, Upgrade support for controller software versions, in the HP P6000 Enterprise Virtual Array Compatibility Reference. If the array contains solid state disk (SSD) drives - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 47
starting the controller software upgrade. • Before upgrading the controller software, ensure that the array configuration is stable and Open HP P6000 Command View in your browser. 2. In the navigation pane, select the array you want to upgrade. The properties window for the selected array opens - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 48
16 (page 48)) opens. 7. Figure 16 Code Load Storage System - Page 1 window Check the box "I have completed the storage system and SAN checks outlined in the HP StorageWorks Enterprise Virtual Array Updating Product Software Guide for my storage system version." and click Next Step. 8. The Code Load - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 49
Storage System - Page 4 window 10. Click Browse to navigate to the controller software image file (created from the downloaded .ISO image) (see "Required kits" (page 6)) and select the appropriate file (Table 7 (page 49)). Table 7 Controller software For this array: EVA4400 EVA6400 EVA8400 Select - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 50
Read any pre-update application notes before proceeding. Click Finish to proceed or Cancel to exit the procedure. Figure 20 Code Load Storage System - Page 5 window The new controller software is copied to the controllers and validated (Figure 21 (page 51)). 50 Upgrading the Enterprise Virtual Array - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 51
and one of the following error messages may appear: If either error message appears, click OK. Another message appears, indicating that the array is unresponsive; wait for communication to be re-established between HP P6000 Command View and the array. When the array is available, the array appears - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 52
24 Final code load confirmation window 14. Select the array in the navigation pane and the Initialized Storage System Properties window appears (Figure 25 (page 53)). Verify the version of the controller software in the Version box. It should be 10000000. 52 Upgrading the Enterprise Virtual Array - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 53
Figure 25 Verifying XCS version after upgrading Step 5. Upgrading the controller software 53 - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 54
window opens. 4. Select HP FC Data Replication Protocol. 5. Select Save Changes. • On the EVA4400, if the controller logs are not being retrieved correctly, see "Controller logs possibly retrieved incorrectly after upgrading to XCS 10000000 on the EVA4400" in the HP P6000 Enterprise Virtual Array - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 55
of the Disk Enclosure Properties window are blank, you can optionally reset the I/O modules to clear do not affect the array's ability to process host I/O. See "Resetting the I/O module" ( event, contact your HP-authorized service representative for assistance. If you see this event, continue - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 56
upgrade is possible. Although power cycling an array will interrupt I/O and require an offline upgrade, it will take less time than resetting several I/O modules individually. If an offline upgrade is not possible, you can reset the I/O modules individually. 56 Upgrading the Enterprise Virtual Array - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 57
enclosure. See the HP Disk Enclosure I/O Module Replacement Instructions. See "Related information" (page 74) for the link to this document. • Insert a serial cable into the I/O module and issue the reset command using the serial line (requires HP Services). To power cycle the array: 1. Complete an - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 58
reboot. • Upgrade the disk drive firmware after you upgrade the array software. • Perform the upgrade during a period of low I/O to minimize download the HP Hard Disk Drive Bundle zip file from the following website: http://www.hp.com/support/evadiskfirmware 58 Upgrading the Enterprise Virtual Array - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 59
directory. 4. Open and log in to HP P6000 Command View. 5. In the navigation pane, select the array whose disk drive firmware you want to update. The Initialized Storage System Properties window opens. 6. Select the System Options tab. The System Options window opens. Figure 27 System Options - Code - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 60
to the zip file, or manually enter the path to the zip file (Step 3). 9. Click Next step. All disk drives are scanned for configuration information and upgrade eligibility. The results are displayed in the Code Load Disk Drives Online - Page 2 window. 60 Upgrading the Enterprise Virtual Array - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 61
example, if the upgrade was completed on 10 of 27 drives when you selected the array, only those 10 drives have been upgraded. If you start another disk drive upgrade, the status box on the status window displays NO for the 10 drives that have been upgraded, and the remaining 17 drives - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 62
single disk, download the firmware and installation instructions from the following website: http://www.hp.com/support/evadiskfirmware IMPORTANT: Upgrading firmware on a single disk can be performed online or offline, unless the disk is a member of a disk group that contains Vraid0 virtual disks. If - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 63
successfully, return the array to normal operation: 1. Using HP P6000 Command View, check the overall status of the array to ensure that there are no problems. For instructions, see "Step 1. Checking the health of the Enterprise Virtual Array" (page 43). 2. If you did an offline upgrade, perform the - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 64
software: C:\>net start desta_service d. Enter exit. 6. Update the MIB file after the upgrade to ensure that SNMP notifications are captured correctly. See "Retrieving the Management Information Base" in the HP P6000 Command View User Guide for instructions. 64 Upgrading the Enterprise Virtual Array - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 65
the Enterprise Virtual Array" (page 43) Time required: 20-30 minutes Task complete "Step 2. Configure User-Initiated Service Mode array for an offline upgrade " (page 46) Time required: Varies by host; must be performed for each host accessing the array "Step 5. Upgrading the controller software - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 66
isolate problems that can occur when using HP P6000 Command View with a management server: 1. To ensure that the version of HP P6000 Command View you are using is compatible with the XCS version, see the "HP P6000 Command View interoperability support" table in the HP P6000 Enterprise Virtual Array - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 67
Resolution Click OK. Wait one to five minutes, depending on the size of the array, and retry the command generating this message. If you still cannot see the array, stop and restart HP P6000 Command View. HTTP status 404, not found or status 503, no service Symptom The content pane shows the - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 68
HP P6000 Command View interoperability support" table in the HP P6000 Enterprise Virtual Array Compatibility Reference to determine which version of HP P6000 Command View you should be running. Then, upgrade HP in case one controller loses communication with the server. When HP P6000 Command View - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 69
will not be visible. 4. Click Discover. An array may not be visible to HP P6000 Command View because the controllers are waiting for you to enter the World Wide credentials configuration The following Windows-based security groups are required on the management server: • HP Storage Admins- This - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 70
Command View physical store for problems. Resolve the drive problems and restart the disk drive firmware upgrade. Unable to process command at this time. Retry the command or check all connections Check for any connection issues between HP P6000 Command View and the array, and restart the disk - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 71
Troubleshoot a problem under Tasks for HP P6000 Continuous Access Software. Downloading the controller software file If you cannot download the controller software file from Software Depot, right-click the link and save it to your desktop. Then, double-click the saved file, which opens a window - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 72
Figure 38 Bad image header (Status code 65) Offline array The controller software upgrade should take approximately 10 minutes to complete. If the array does not come back online within 10 minutes, check the following: • Determine if the problem is with HP P6000 Command View by answering the basic - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 73
01 00. The following events cause the controller to resysnchronize automatically: • Initialization of the array • Debug flags set through the command line interface or WOCP • Disk group hardware problem on a Vraid1 virtual disk, or attempted reconnection of a disk when there is a disk group hardware - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 74
support/manuals In the Storage section, click Disk Storage Systems or Storage Software, and then select your product. Websites • HP: http://www.hp.com • HP Storage: http://www.hp.com/go/storage • HP Partner Locator: http://www.hp.com/service_locator • HP Software Downloads: http://www.hp.com/support - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 75
• HP Software Depot: http://www.software.hp.com • HP Single Point of Connectivity Knowledge (SPOCK): http://www.hp.com/storage/spock Typographic conventions Table 12 Document conventions Convention Medium blue text: Table 12 (page 75) Medium blue, underlined text: http:// www.hp.com Bold text - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 76
array I/O, 23 array checking for errors, 11, 43 passwords, 63 XP P9000, 31 B backing up data, 31 Bad image header error, 72 browsers recommended versions, 35 C capacity virtual HP technical support, 74 I I/O module resetting, 56 I/O timeout external device, 31 Insight Remote Support, 35 installation - HP 4400 | HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 77
array, 63 disabling, 46 Path Blockade Watch Timer, 31 pre-upgrade task checklist, 40 Q QLogic, 28 R remote support, 35 resetting I/O module, 56 resynchronization, 5 RSM, 36 S SAN configuration, 13 report, 16 Visibility, 13 selecting when to do online upgrade, 23 shutdown upgrade, 5 software
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HP Enterprise Virtual Array Updating Product
Software Guide (XCS 10000000)
Abstract
This guide describes how to upgrade controller software, disk drive firmware, and related EVA management software on the
HP EVA4400 and HP EVA6400/8400. HP P6300/P6500 EVAs are not included in this document because they are already
running XCS 10000000 and do not need an upgrade. P6000, used throughout this document, is the new branding for the
Enterprise Virtual Array product family. General references to HP P6000 Command View may also refer to earlier versions of
HP Command View EVA.
This guide is intended for field personnel and customers who are experienced with these array models, storage area networks,
HP P6000 Command View and associated software. This guide does not provide information about upgrading or replacing
array hardware.
The information in this guide is subject to change. Please check for the latest version before starting an upgrade.
HP Part Number: 667991-001
Published: June 2011
Edition: 2