HP 4400 HP Enterprise Virtual Array Updating Product Software Guide (XCS 10000 - Page 66

Troubleshooting, HP P6000 Command View, HP P6000 Command View with a management server

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4 Troubleshooting This chapter provides information to help you solve problems you may encounter with different parts of your array after completing your upgrade. HP P6000 Command View This section describes issues that can impact HP P6000 Command View and its ability to communicate with the array. To determine if there are problems with HP P6000 Command View, answer the following questions: • Has an HBA failed? • Has a controller failed? • Have you set or reset the array password? HP P6000 Command View with a management server To isolate problems that can occur when using HP P6000 Command View with a management server: 1. To ensure that the version of HP P6000 Command View you are using is compatible with the XCS version, see the "HP P6000 Command View interoperability support" table in the HP P6000 Enterprise Virtual Array Compatibility Reference. See "Reference documentation" (page 6) for the link to this document. 2. Ensure that the server and the array are logged in to the fabric. 3. Use one of the following utilities to check the SAN Fibre Channel switch: • HBAnywhere (Emulex) • SanSurfer (QLogic) 4. Clear the browser cache: a. On the General tab, under Temporary Internet files, click Settings. b. Click Every visit to the page under Check for newer versions of stored pages. c. On the General tab, under Temporary Internet files: i. Click Delete Cookies. ii. Click Delete Files. d. On the General Tab, under History, click Clear History. 5. Ensure that the following folder exists: :\Program Files\Hewlett-Packard\Sanworks\Element Manager for StorageWorks HSV\ HP P6000 Command View errors View is not set or view list is null Symptom The content pane shows an Operation Failed message with Details: View Is Not Set or View List Is Null. Cause HP P6000 Command View cannot build the view of the array. 66 Troubleshooting

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4 Troubleshooting
This chapter provides information to help you solve problems you may encounter with different
parts of your array after completing your upgrade.
HP P6000 Command View
This section describes issues that can impact HP P6000 Command View and its ability to
communicate with the array.
To determine if there are problems with HP P6000 Command View, answer the following questions:
•
Has an HBA failed?
•
Has a controller failed?
•
Have you set or reset the array password?
HP P6000 Command View with a management server
To isolate problems that can occur when using HP P6000 Command View with a management
server:
1.
To ensure that the version of HP P6000 Command View you are using is compatible with the
XCS version, see the “HP P6000 Command View interoperability support” table in the
HP
P6000 Enterprise Virtual Array Compatibility Reference
. See
“Reference documentation”
(page 6)
for the link to this document.
2.
Ensure that the server and the array are logged in to the fabric.
3.
Use one of the following utilities to check the SAN Fibre Channel switch:
•
HBAnywhere (Emulex)
•
SanSurfer (QLogic)
4.
Clear the browser cache:
a.
On the General tab, under Temporary Internet files, click
Settings
.
b.
Click
Every visit to the page
under Check for newer versions of stored pages.
c.
On the General tab, under Temporary Internet files:
i.
Click
Delete Cookies
.
ii.
Click
Delete Files
.
d.
On the General Tab, under History, click
Clear History
.
5.
Ensure that the following folder exists:
<install_drive>
:\Program Files\Hewlett-Packard\Sanworks\Element Manager for StorageWorks HSV\
HP P6000 Command View errors
View is not set or view list is null
Symptom
The content pane shows an
Operation Failed
message with
Details:View Is Not Set
or View List Is Null
.
Cause
HP P6000 Command View cannot build the view of the array.
66
Troubleshooting