HP 930c (Multiple Language) Two Sided Printing Accessory Users Guide - C6463-9 - Page 8
Windows Troubleshooting Tips
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English If there is a paper jam in the HP Two-Sided Printing Accessory: Note: This method does not apply for OfficeJet Products. 1 Turn your HP Product off. 2 Press the button on top of the HP Two-Sided Printing Accessory and lower the access door. 3 Pull the jammed paper out of the Accessory, then close the access door. 4 Turn your HP Product back on. 5 Print your document again. Windows Troubleshooting Tips If you are using Windows and are unable to select the Automatic option on the Features tab when the HP Two-Sided Printing Accessory is attached: 1 Enable HP Two-Sided Printing Accessory in your HP Product's software again (see page 4). 2 Print your document again (see pages 4 and 5). If you are using Windows and Two-Sided Printing was selected, but printing is only on one side of the paper: 1 Re-attach the HP Two-Sided Printing Accessory (see page 3). 2 Check the Features tab to ensure you have checked Two-Sided Printing (see page 4). 3 Print your document again (see pages 4 and 5). 4 If your document is still printing on only one side of the paper, be sure that you have selected a supported media size (see page 10) in the software program that you are using. Then print your document again. 8