HP A4500A BCS Global Limited Warranty and Technical Support, Fourth Edition - Page 11

Table 1-1 BCS Servers - Hardware Product Warranty Offering, Service Delivery Method - series

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Table 1-1 BCS Servers - Hardware Product Warranty Offering1 Product Warranty Period BL60p, BL860c, BL870c 3 years ProLiant 3 years Carrier-Grade c-Class 400 and 600 series server blades c-Class 3 years Carrier-Grade enclosure c-Class 1 year interconnects5 Remote Customer Performed Monitoring and Maintenance Tasks3 Support2 Include Service Delivery Method Availability4 and Response Time Notes and Exceptions Remote monitoring & email notification of errors & events CSR6: Available on some parts. Go to www.hp.com/go/ csrparts for component CSR details. Firmware upgrade & pre-upgrade tasks Onsite Warranty Service for service events not remedied either remotely or through CSR6 Normal business hours Next business day response Remote monitoring & email notification of errors & events CSR6: Available on some parts. Go to www.hp.com/go/ csrparts for component CSR details. Firmware upgrade & pre-upgrade tasks Onsite Warranty Service for service events not remedied either remotely or through CSR6 Normal business hours Next business day response Remote monitoring & email notification of errors & events CSR6: Available on some parts. Go to www.hp.com/go/ csrparts for component CSR details. Firmware upgrade & pre-upgrade tasks Onsite Warranty Service for service events not remedied either remotely or through CSR6 Normal business hours Next business day response Remote monitoring & email notification of errors & events CSR6: Available on some parts. Go to www.hp.com/go/ csrparts for component CSR details. Firmware upgrade & pre-upgrade tasks Onsite Warranty Service for service events not remedied either remotely or through CSR6 Normal business hours Next business day response cc2300, cc3300, cc3310 DL785 DS15, DS25 1 year 3 years 1 year None All parts Parts Only Warranty Service Firmware upgrade and Normal business hours pre-upgrade tasks Second business day response Remote monitoring & email notification of errors & events CSR6: Available on some parts. Go to www.hp.com/go/ csrparts for component CSR details. Firmware upgrade and pre-upgrade tasks Onsite Warranty Service for service events not remedied either remotely or through CSR6 Normal business hours Next business day response Remote monitoring and email notification of errors and events CSR6: Available on some parts. Go to www.hp.com/go/ csrparts for component CSR details. Firmware upgrade & pre-upgrade tasks Onsite Warranty Service Normal Business Hours Next Business Day Limited warranty period 11

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Table 1-1 BCS Servers - Hardware Product Warranty Offering
1
Notes and
Exceptions
Service Delivery Method
Availability
4
and Response
Time
Customer Performed
Maintenance Tasks
3
Include
Remote
Monitoring and
Support
2
Warranty
Period
Product
Onsite Warranty Service for
service events not remedied
either remotely or through
CSR
6
Normal business hours
Next business day response
CSR
6
: Available on
some parts. Go to
www
.hp.com/go/
csrparts
for component
CSR details.
Firmware upgrade &
pre-upgrade tasks
Remote
monitoring &
email
notification of
errors &
events
3 years
BL60p, BL860c,
BL870c
Onsite Warranty Service for
service events not remedied
either remotely or through
CSR
6
Normal business hours
Next business day response
CSR
6
: Available on
some parts. Go to
www
.hp.com/go/
csrparts
for component
CSR details.
Firmware upgrade &
pre-upgrade tasks
Remote
monitoring &
email
notification of
errors &
events
3 years
ProLiant
Carrier-Grade
c-Class 400
and 600
series server
blades
Onsite Warranty Service for
service events not remedied
either remotely or through
CSR
6
Normal business hours
Next business day response
CSR
6
: Available on
some parts. Go to
www
.hp.com/go/
csrparts
for component
CSR details.
Firmware upgrade &
pre-upgrade tasks
Remote
monitoring &
email
notification of
errors &
events
3 years
c-Class
Carrier-Grade
enclosure
Onsite Warranty Service for
service events not remedied
either remotely or through
CSR
6
Normal business hours
Next business day response
CSR
6
: Available on
some parts. Go to
www
.hp.com/go/
csrparts
for component
CSR details.
Firmware upgrade &
pre-upgrade tasks
Remote
monitoring &
email
notification of
errors &
events
1 year
c-Class
interconnects
5
Parts Only Warranty Service
Normal business hours
Second business day
response
All parts
Firmware upgrade and
pre-upgrade tasks
None
1 year
cc2300, cc3300,
cc3310
Onsite Warranty Service for
service events not remedied
either remotely or through
CSR
6
Normal business hours
Next business day response
CSR
6
: Available on
some parts. Go to
www
.hp.com/go/
csrparts
for component
CSR details.
Firmware upgrade and
pre-upgrade tasks
Remote
monitoring &
email
notification of
errors &
events
3 years
DL785
Onsite Warranty Service
Normal Business Hours
Next Business Day
CSR
6
: Available on
some parts. Go to
www
.hp.com/go/
csrparts
for component
CSR details.
Firmware upgrade &
pre-upgrade tasks
Remote
monitoring
and email
notification of
errors and
events
1 year
DS15, DS25
Limited warranty period
11