HP A4500A BCS Global Limited Warranty and Technical Support, Fourth Edition - Page 13

Service Delivery Method, Maintenance Tasks

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Table 1-1 BCS Servers - Hardware Product Warranty Offering (continued) Product rx1600, rx1620, rx2600, rx2620 rx2660, rx3600, rx6600 rx4640, rx5670 rx7620, rx7640 rx8620, rx8640 Trusted Compliance Solution for Energy, Compliance Log Warehouse Warranty Period 1 year Remote Customer Performed Monitoring and Maintenance Tasks3 Support2 Include Service Delivery Method Availability4 and Response Time Notes and Exceptions Remote monitoring & email notification of errors & events CSR6: Available on some parts. Go to www.hp.com/go/ csrparts for component CSR details. Firmware upgrade & pre-upgrade tasks Onsite Warranty Service for service events not remedied either remotely or through CSR6 Normal business hours Next business day response 3 years Remote monitoring & email notification of errors & events CSR6: Available on some parts and mandatory on some. Go to www.hp.com/ go/csrparts for component CSR details. Onsite Warranty Service for service events not remedied either remotely or through CSR6 Normal business hours Next business day response Firmware upgrade and pre-upgrade tasks 3 year Remote monitoring & email notification of errors & events CSR6: Available on some parts. Go to www.hp.com/go/ csrparts for component CSR details. Firmware upgrade & pre-upgrade tasks Onsite Warranty Service for service events not remedied either remotely or through CSR6 Normal business hours Next business day response 1 year Remote monitoring and email notification of errors and events CSR6: Available on some parts. Go to www.hp.com/go/ csrparts for component CSR details. Firmware upgrade & pre-upgrade tasks Onsite Warranty Service Normal Business Hours Next Business Day 1 year Remote monitoring and email notification of errors and events CSR6: Available on some parts. Go to www.hp.com/go/ csrparts for component CSR details. Firmware upgrade & pre-upgrade tasks Onsite Warranty Service Same business 4-hour response 1 year Remote monitoring & email notification of errors & events CSR6: Available on some parts. Go to www.hp.com/go/ csrparts for component CSR details. Firmware upgrade and pre-upgrade tasks Onsite Warranty Service Same business 4-hours Limited warranty period 13

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Table 1-1 BCS Servers - Hardware Product Warranty Offering
(continued)
Notes and
Exceptions
Service Delivery Method
Availability
4
and Response
Time
Customer Performed
Maintenance Tasks
3
Include
Remote
Monitoring and
Support
2
Warranty
Period
Product
Onsite Warranty Service for
service events not remedied
either remotely or through
CSR
6
Normal business hours
Next business day response
CSR
6
: Available on
some parts. Go to
www
.hp.com/go/
csrparts
for component
CSR details.
Firmware upgrade &
pre-upgrade tasks
Remote
monitoring &
email
notification of
errors &
events
1 year
rx1600, rx1620,
rx2600, rx2620
Onsite Warranty Service for
service events not remedied
either remotely or through
CSR
6
Normal business hours
Next business day response
CSR
6
: Available on
some parts and
mandatory on some.
Go to
www
.hp.com/
go/csrparts
for
component CSR
details.
Firmware upgrade and
pre-upgrade tasks
Remote
monitoring &
email
notification of
errors &
events
3 years
rx2660, rx3600,
rx6600
Onsite Warranty Service for
service events not remedied
either remotely or through
CSR
6
Normal business hours
Next business day response
CSR
6
: Available on
some parts. Go to
www
.hp.com/go/
csrparts
for component
CSR details.
Firmware upgrade &
pre-upgrade tasks
Remote
monitoring &
email
notification of
errors &
events
3 year
rx4640, rx5670
Onsite Warranty Service
Normal Business Hours
Next Business Day
CSR
6
: Available on
some parts. Go to
www
.hp.com/go/
csrparts
for component
CSR details.
Firmware upgrade &
pre-upgrade tasks
Remote
monitoring
and email
notification of
errors and
events
1 year
rx7620, rx7640
Onsite Warranty Service
Same business
4-hour response
CSR
6
: Available on
some parts. Go to
www
.hp.com/go/
csrparts
for component
CSR details.
Firmware upgrade &
pre-upgrade tasks
Remote
monitoring
and email
notification of
errors and
events
1 year
rx8620, rx8640
Onsite Warranty Service
Same business
4-hours
CSR
6
: Available on
some parts. Go to
www
.hp.com/go/
csrparts
for component
CSR details.
Firmware upgrade and
pre-upgrade tasks
Remote
monitoring &
email
notification of
errors &
events
1 year
Trusted
Compliance
Solution for
Energy,
Compliance Log
Warehouse
Limited warranty period
13