HP A4500A BCS Global Limited Warranty and Technical Support, Fourth Edition - Page 12

continued - rp3440

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Table 1-1 BCS Servers - Hardware Product Warranty Offering (continued) Product ES45, ES47, ES80 Warranty Period 1 year Remote Customer Performed Monitoring and Maintenance Tasks3 Support2 Include Service Delivery Method Availability4 and Response Time Remote monitoring and email notification of errors and events CSR6: Available on Onsite Warranty Service some parts. Go to Normal Business Hours www.hp.com/go/ Next Business Day csrparts for component CSR details. Firmware upgrade & pre-upgrade tasks Notes and Exceptions GS1280 1 year HP Superdome 1 year rp2405, rp4410, rp4440, rp5400, rp5405, rp5430, rp5450, rp5470 3 year rp2400, rp2430, rp2450, rp2470, rp3410, rp3440, rp7400, rp7405, rp7410 1 year rp7420, rp7440 1 year rp8400, rp8400 SEU, rp8420, rp8440 1 year Remote monitoring and email notification of errors and events Firmware upgrade & pre-upgrade tasks Onsite Warranty Service Normal Business Hours Next Business Day Remote monitoring and email notification of errors and events None Onsite Warranty Service Same business 4-hour response Remote monitoring & email notification of errors & events CSR6: Available on Onsite Warranty Service for some parts. Go to service events not remedied www.hp.com/go/ either remotely or through csrparts for component CSR6 CSR details. Normal business hours Firmware upgrade & Next business day response pre-upgrade tasks Remote monitoring & email notification of errors & events CSR6: Available on Onsite Warranty Service for some parts. Go to service events not remedied www.hp.com/go/ either remotely or through csrparts for component CSR6 CSR details. Normal business hours Firmware upgrade & Next business day response pre-upgrade tasks Remote monitoring and email notification of errors and events CSR6: Available on Onsite Warranty Service some parts. Go to Normal Business Hours www.hp.com/go/ Next Business Day csrparts for component CSR details. Firmware upgrade & pre-upgrade tasks Remote monitoring and email notification of errors and events CSR6: Available on Onsite Warranty Service some parts. Go to Same business www.hp.com/go/ 4-hour response csrparts for component CSR details. Firmware upgrade & pre-upgrade tasks 12 BCS Global Limited Warranty and Technical Support

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Table 1-1 BCS Servers - Hardware Product Warranty Offering
(continued)
Notes and
Exceptions
Service Delivery Method
Availability
4
and Response
Time
Customer Performed
Maintenance Tasks
3
Include
Remote
Monitoring and
Support
2
Warranty
Period
Product
Onsite Warranty Service
Normal Business Hours
Next Business Day
CSR
6
: Available on
some parts. Go to
www
.hp.com/go/
csrparts
for component
CSR details.
Firmware upgrade &
pre-upgrade tasks
Remote
monitoring
and email
notification of
errors and
events
1 year
ES45, ES47, ES80
Onsite Warranty Service
Normal Business Hours
Next Business Day
Firmware upgrade &
pre-upgrade tasks
Remote
monitoring
and email
notification of
errors and
events
1 year
GS1280
Onsite Warranty Service
Same business
4-hour response
None
Remote
monitoring
and email
notification of
errors and
events
1 year
HP Superdome
Onsite Warranty Service for
service events not remedied
either remotely or through
CSR
6
Normal business hours
Next business day response
CSR
6
: Available on
some parts. Go to
www
.hp.com/go/
csrparts
for component
CSR details.
Firmware upgrade &
pre-upgrade tasks
Remote
monitoring &
email
notification of
errors &
events
3 year
rp2405, rp4410,
rp4440, rp5400,
rp5405, rp5430,
rp5450, rp5470
Onsite Warranty Service for
service events not remedied
either remotely or through
CSR
6
Normal business hours
Next business day response
CSR
6
: Available on
some parts. Go to
www
.hp.com/go/
csrparts
for component
CSR details.
Firmware upgrade &
pre-upgrade tasks
Remote
monitoring &
email
notification of
errors &
events
1 year
rp2400, rp2430,
rp2450, rp2470,
rp3410, rp3440,
rp7400, rp7405,
rp7410
Onsite Warranty Service
Normal Business Hours
Next Business Day
CSR
6
: Available on
some parts. Go to
www
.hp.com/go/
csrparts
for component
CSR details.
Firmware upgrade &
pre-upgrade tasks
Remote
monitoring
and email
notification of
errors and
events
1 year
rp7420, rp7440
Onsite Warranty Service
Same business
4-hour response
CSR
6
: Available on
some parts. Go to
www
.hp.com/go/
csrparts
for component
CSR details.
Firmware upgrade &
pre-upgrade tasks
Remote
monitoring
and email
notification of
errors and
events
1 year
rp8400, rp8400
SEU, rp8420,
rp8440
12
BCS Global Limited Warranty and Technical Support