HP A4500A BCS Global Limited Warranty and Technical Support, Fourth Edition - Page 3

Table of Contents 1 BCS Global Limited Warranty and Technical Support 5 Hardware limited warranty...5 General terms...5 Exclusions...6 Exclusive remedy...7 Limitation of liability...7 Options limited warranty...7 Customer responsibilities...8 Types of hardware warranty service...9 Customer self repair ...9 Parts only warranty service...9 Advanced unit replacement warranty service 9 On-site warranty service...9 Service upgrades...10 Limited warranty period...10 Software limited warranty...14 Freeware operating systems and applications 14 Contacting HP...15 Documentation feedback...15 Table of Contents 3