HP Chromebook x2 11 inch 11-da0000 Maintenance and Service Guide
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- HP Chromebook x2 11 inch 11-da0000 | Maintenance and Service Guide - Page 1
Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more. - HP Chromebook x2 11 inch 11-da0000 | Maintenance and Service Guide - Page 2
such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: August 2021 Document Part Number: M73806-001 Product notice This guide describes features - HP Chromebook x2 11 inch 11-da0000 | Maintenance and Service Guide - Page 3
Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the - HP Chromebook x2 11 inch 11-da0000 | Maintenance and Service Guide - Page 4
iv Safety warning notice - HP Chromebook x2 11 inch 11-da0000 | Maintenance and Service Guide - Page 5
12 4 Removal and replacement procedures preliminary requirements 14 Tools required ...14 Service considerations ...14 Plastic parts ...14 Cables and connectors ...14 Drive handling veneer (select products only 20 Packaging and transporting guidelines ...20 Accessing support information ...20 v - HP Chromebook x2 11 inch 11-da0000 | Maintenance and Service Guide - Page 6
5 Removal and replacement procedures for authorized service provider parts 22 Component replacement procedures ...22 Preparation for disassembly ...22 Kickstand ...22 Display assembly ...23 Battery ...25 Wireless charging module and board 27 Pogo - HP Chromebook x2 11 inch 11-da0000 | Maintenance and Service Guide - Page 7
-da0xxx Processor Qualcomm® SC7180 Snapdragon™ (2.40 GHz, 1 MB cache, 8 cores) Chipset Qualcomm Integrated SoC Graphics Internal graphics Qualcomm Adreno™ 618 Supports HD decode, DX12, and HDMI Display 27.8 cm (11.0 in), 2K (2160 × 1440), white light emitting diode (WLED), BrightView, UWVA - HP Chromebook x2 11 inch 11-da0000 | Maintenance and Service Guide - Page 8
slot (WWAN models) Ports (2) USB 3.2 Type-C - Supports power delivery - Supports data transfer - Supports DisplayPort 1.2 out up to 2560 × 1440 @ 60 Hz reader Sensors Accelerometer Gyroscope Operating system Google Chrome™ 64 Serviceability End user replaceable parts AC adapter 2 Chapter 1 - HP Chromebook x2 11 inch 11-da0000 | Maintenance and Service Guide - Page 9
2 Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right Use the illustration and table to identify the components on the right side of the computer. Table 2-1 Right-side component and description - HP Chromebook x2 11 inch 11-da0000 | Maintenance and Service Guide - Page 10
Table 2-2 Left-side components and their descriptions (continued) Component Description 3. Press in gently on the pin until the card tray is ejected. 4. Remove the tray from the computer and insert the card. 5. Replace the tray in the computer. Press in gently on the tray until it is firmly - HP Chromebook x2 11 inch 11-da0000 | Maintenance and Service Guide - Page 11
Table 2-3 Display components and their descriptions (keyboard attached) Component Description (1) Speakers Produce sound. (2) WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks (WLANs). (3) Camera Allows you to video chat, record video, and - HP Chromebook x2 11 inch 11-da0000 | Maintenance and Service Guide - Page 12
Keyboard area Keyboards can vary by language. The keyboard is detachable. Touchpad The touchpad settings and components are described here. Table 2-4 Touchpad component and description Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the - HP Chromebook x2 11 inch 11-da0000 | Maintenance and Service Guide - Page 13
the illustration and table to identify the bottom components. Table 2-6 Bottom components and their descriptions Components Description (1) Magnetic guide pin holes Assist with correct positioning of tablet attachment to the removable keyboard. (2) Pogo connector Connects the computer to - HP Chromebook x2 11 inch 11-da0000 | Maintenance and Service Guide - Page 14
computer provide information that you might need when you troubleshoot system problems or travel internationally with the computer. Labels can be bottom of a tablet kickstand. ● Service label-Provides important information to identify your computer. When contacting support, you may be asked for the - HP Chromebook x2 11 inch 11-da0000 | Maintenance and Service Guide - Page 15
label components Component (1) HP product name (2) Model number (3) Warranty period (4) Product ID (5) Serial number Table 2-9 Service label components Component (1) HP product name (2) Product ID (3) Serial number (4) Warranty period ● Regulatory labels-Provide regulatory information about the - HP Chromebook x2 11 inch 11-da0000 | Maintenance and Service Guide - Page 16
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the - HP Chromebook x2 11 inch 11-da0000 | Maintenance and Service Guide - Page 17
Table 3-1 Computer major component descriptions and part numbers Item Component (1) Top cover with keyboard Shade gray Night teal (2) Display assembly (touch) (3) Speaker Kit (includes left and right speakers) (4) Wireless charging module with cable (5) Wireless board Spare part number - HP Chromebook x2 11 inch 11-da0000 | Maintenance and Service Guide - Page 18
Table 3-1 Computer major component descriptions and part numbers (continued) Item Component NOTE: The wireless board cable is available as spare part number M73453-001. (6) Front camera (includes cable) (7) Rear camera (includes cable) (8) WLAN antennas (9) WWAN antennas (10) System board - HP Chromebook x2 11 inch 11-da0000 | Maintenance and Service Guide - Page 19
Table 3-2 Miscellaneous part descriptions and part numbers (continued) Component Screw Kit USI Active Pen Power adapter for use in Japan (C5) Duckhead power cord for use in Japan Rubber Kit (includes the following rubber pieces: left side, right side, LED, power button, camera, and wireless door) - HP Chromebook x2 11 inch 11-da0000 | Maintenance and Service Guide - Page 20
during disassembly and reassembly can damage plastic parts. Cables and connectors Handle cables with extreme care to avoid damage. IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the - HP Chromebook x2 11 inch 11-da0000 | Maintenance and Service Guide - Page 21
IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation - HP Chromebook x2 11 inch 11-da0000 | Maintenance and Service Guide - Page 22
Table 4-1 Static electricity occurrence based on activity and humidity (continued) Relative humidity Event 55% 40% Walking across vinyl floor Motions of bench worker Removing DIPs (dual in-line packages) from plastic tube 3,000 V 400 V 400 V 5,000 V 800 V 700 V Removing DIPs from vinyl tray - HP Chromebook x2 11 inch 11-da0000 | Maintenance and Service Guide - Page 23
. ● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and polystyrene foam. ● Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends - HP Chromebook x2 11 inch 11-da0000 | Maintenance and Service Guide - Page 24
● Conductive tote boxes ● Opaque shielding bags ● Transparent metallized shielding bags ● Transparent shielding tubes Cleaning your computer Cleaning your computer regularly removes dirt and debris so that your device continues to operate at its best. Use the following information to safely clean - HP Chromebook x2 11 inch 11-da0000 | Maintenance and Service Guide - Page 25
IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen - HP Chromebook x2 11 inch 11-da0000 | Maintenance and Service Guide - Page 26
is not possible, use an ionizer to dissipate electric charges. Accessing support information Use this information to find the HP support that you need. Table 4-3 Support information locations Service consideration Path to access information Records of reported failure incidents stored on - HP Chromebook x2 11 inch 11-da0000 | Maintenance and Service Guide - Page 27
www.hp.com. 2. Place the cursor over Problem solving to display more options. 3. Select Support & Troubleshooting. 4. Type the serial number, product number, 2. Place the cursor over Support resources to display more options. 3. Select Authorized service providers. Component and diagnosis - HP Chromebook x2 11 inch 11-da0000 | Maintenance and Service Guide - Page 28
. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 46 screws when you service the parts described in this chapter - HP Chromebook x2 11 inch 11-da0000 | Maintenance and Service Guide - Page 29
▲ Tilt the top of the stand upward (1), and then remove the stand from the computer (2). Reverse this procedure to install the kickstand. Display assembly To remove and disassemble the display assembly, use these procedures and illustrations. Table 5-2 Display assembly description and part - HP Chromebook x2 11 inch 11-da0000 | Maintenance and Service Guide - Page 30
the display next to the computer (2). 4. Disconnect the thinner display cable from the system board ZIF connector (1). 24 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x2 11 inch 11-da0000 | Maintenance and Service Guide - Page 31
5. Disconnect the thicker display cable from the system board connector (2). Reverse this procedure to replace the display assembly. Battery To remove the battery, use this procedure and illustration. Table 5-3 Battery description and part number Description Battery (2 cell, 32 Whr) Protective tape - HP Chromebook x2 11 inch 11-da0000 | Maintenance and Service Guide - Page 32
five Phillips M1.6 × 3.0 screws (2) that secure the battery to the computer. 6. Remove the battery from the computer (3). 26 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x2 11 inch 11-da0000 | Maintenance and Service Guide - Page 33
To replace the battery, reverse the removal procedures. When replacing the battery, be sure that the two protective strips (1) and foil (2) are installed as shown in the following illustration. Wireless charging module and board To remove the wireless charging module and board, use this procedure - HP Chromebook x2 11 inch 11-da0000 | Maintenance and Service Guide - Page 34
board. Pogo connector and cable To remove the pogo connector and cable, use this procedure and illustration. 28 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x2 11 inch 11-da0000 | Maintenance and Service Guide - Page 35
Table 5-5 Pogo connector and cable description and part number Description Pogo connector and cable Spare part number M73948-001 Before removing the pogo connector and cable, follow these steps: 1. Prepare the computer for disassembly (see Preparation for disassembly on page 22). 2. Remove the - HP Chromebook x2 11 inch 11-da0000 | Maintenance and Service Guide - Page 36
the two Phillips M1.6 × 3.0 screws (1) that secure the power button bracket to the computer. 2. Remove the bracket (2). 30 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x2 11 inch 11-da0000 | Maintenance and Service Guide - Page 37
3. Remove the two Phillips M1.6 × 3.0 screws (3) that secure the speaker to the computer. 4. Lift the switch holder straight up and out of the computer (4). 5. Disconnect the speaker cable from the system board (5). 6. Remove the speaker from the computer (6). Reverse this procedure to install the - HP Chromebook x2 11 inch 11-da0000 | Maintenance and Service Guide - Page 38
button cable from the system board (1). 2. Remove the rubber piece from each side of the power button (2). 32 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x2 11 inch 11-da0000 | Maintenance and Service Guide - Page 39
3. Remove the power button and cable from the computer (3). Reverse this procedure to install the power button. Front camera To remove the front camera, use this procedure and illustration. Table 5-10 Front camera descriptions and part numbers Description Front camera (includes cable) Spare part - HP Chromebook x2 11 inch 11-da0000 | Maintenance and Service Guide - Page 40
and cables: 1. Disconnect the two antenna cables from the system board (1). 2. Peel the antennas off the computer (2). 34 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x2 11 inch 11-da0000 | Maintenance and Service Guide - Page 41
3. Remove the antennas and cables from the computer (3). To replace the WLAN antennas, reverse the removal procedures. WWAN antennas and cables (select products only) To remove the WWAN antennas and cables, use this procedure and illustration. Table 5-12 WWAN antennas description and part number - HP Chromebook x2 11 inch 11-da0000 | Maintenance and Service Guide - Page 42
system board: 1. Remove the two Phillips M1.6 × 3.0 screws (1) from the USB-C® bracket, and then remove the bracket (2). 36 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x2 11 inch 11-da0000 | Maintenance and Service Guide - Page 43
2. Remove the two Phillips M1.6 × 3.0 screws from the system board (3), and then remove the system board from the computer (4). 3. When installing a system board, be sure to remove the three rubber pieces (1) and silver sponge (2) from the old board and install them on the new board. Reverse this - HP Chromebook x2 11 inch 11-da0000 | Maintenance and Service Guide - Page 44
or region Japan Spain -002 United Kingdom -061 United States Spare part number -291 -071 -031 -001 38 Chapter 5 Removal and replacement procedures for authorized service provider parts - HP Chromebook x2 11 inch 11-da0000 | Maintenance and Service Guide - Page 45
creating a backup, go to http://www.support.google.com. Resetting A factory reset erases "Reset this Chrome device." ● You are having problems with your user profile or settings. ● You restarted then select Continue. 4. Follow the on-screen instructions to reset your computer, and sign in with - HP Chromebook x2 11 inch 11-da0000 | Maintenance and Service Guide - Page 46
a system recovery on your computer, go to http://www.support.google.com. Before you begin the recovery process, you need Apps window, select Recovery, and then select Get started. 4. Follow the on-screen instructions to create the recovery media. NOTE: All data and partitions on your recovery media - HP Chromebook x2 11 inch 11-da0000 | Maintenance and Service Guide - Page 47
or recovery After a reset or recovery is complete, perform the initial setup process. For details about setting up the computer, go to http://www.support.google.com. Erasing and reformatting the recovery media When you create recovery media, the USB flash drive or SD memory card is formatted as - HP Chromebook x2 11 inch 11-da0000 | Maintenance and Service Guide - Page 48
7 Specifications This chapter provides specifications for your computer. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide - HP Chromebook x2 11 inch 11-da0000 | Maintenance and Service Guide - Page 49
Table 7-2 Display specifications (continued) Metric U.S. Brightness 400 nits Viewing angle UWVA Backlight WLED Display panel interface sRGB Display specifications 43 - HP Chromebook x2 11 inch 11-da0000 | Maintenance and Service Guide - Page 50
8 Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The three-conductor power cord set included with - HP Chromebook x2 11 inch 11-da0000 | Maintenance and Service Guide - Page 51
Table 8-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number India BIS 1 Israel SII 1 Italy IMQ 1 Japan JIS 3 Netherlands KEMA 1 New Zealand SANZ 1 Norway NEMKO 1 People's Republic of China CCC 4 - HP Chromebook x2 11 inch 11-da0000 | Maintenance and Service Guide - Page 52
9 Recycling When a nonrechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP - HP Chromebook x2 11 inch 11-da0000 | Maintenance and Service Guide - Page 53
part numbers 37 keys Search 5 kickstand removal 22 spare part numbers 22 kickstand, identifying 8 L labels Bluetooth 8 regulatory 8 serial number 8 service 8 wireless certification 8 WLAN 8 left speaker removal 30 spare part numbers 30 lights AC adapter and battery 4 camera 5 M memory card reader - HP Chromebook x2 11 inch 11-da0000 | Maintenance and Service Guide - Page 54
29 spare part numbers 29 S Search key identifying 5 serial number, computer 8 service labels, locating 8 spare part country codes 37 specifications computer 42 display 42 hard drive 42 static electricity 14, 15 support information 20 system board removal 36 spare part numbers 36 system recovery
Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.