HP Color LaserJet 9500 Service Manual - Page 377
JAM, INSIDE LOWER, RIGHT DOOR, TRAY X, Table 74., Media jams by location continued, location
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ENWW Table 74. Media jams by location (continued) Jam Description location Lower right z door or pickup unit z The media did not reach the tray 2 sensor B within a specified amount of time. The media did not reach the tray 3 sensor B within a specified amount of time. Name Message Media 13.01.00 JAM delay jam INSIDE LOWER at media RIGHT DOOR feed or area 1 13.01.00 JAM IN TRAY X Action 1 Check the indicated tray or open the lower right door. 2 Remove the jammed or loose media. 3 Check the tray-size guides. 4 Replace the pick, separation, or feed rollers. Upper right The media from any input source door did not reach the registration sensor within a specified amount of time. Media 13.03.00 JAM delay jam INSIDE UPPER at media RIGHT DOOR feed or area 2 13.03.00 JAM INSIDE LOWER RIGHT DOOR 1 Open the tray 1 door (ITB access) and remove the jammed media. 2 Make sure that the tray 1 door is completely closed. 3 Check the paper path and tray 1 for damage. 4 Check for media in the lower right door area. Upper right The multifeed sensor detects a Multifeed 13.15.00 JAM door stack height of more than 0.5 mm jam INSIDE UPPER (0.019 inch) RIGHT DOOR 1 Check the registration area for jammed media. 2 If the job is multifeed, check for supported media, and check the pick, separation, and feed rollers in the source tray. 3 If the media is fed from tray 1, check the separation pad. 4 Check the registration rollers for correct functionality. Upper right The registration sensor (SR3) door indicates that media fed from tray 1 is longer than what is specified by the formatter. Too long 13.06.00 JAM media jam INSIDE UPPER RIGHT DOOR 1 Remove the media from tray 1. 2 Open the ITB access door and remove the jammed media. 3 Check for supported media and correct-size specification on the control panel. Upper right The T2 upstream sensor, fuser door, lower upstream sensor, or fuser output left door, or sensor detect media when the front doors door is closed. Residual media in media path 1 13.20.00 JAM INSIDE PAPER PATH 1 Remove any residual media near T1 and the fuser. 2 Check the three sensors for correct movement and functionality. 3 Make sure that the fuser, ITB, and T2 roller are seated correctly. Chapter 7 Troubleshooting 375