HP Color LaserJet Pro M153-M154 Getting Started Guide - Page 3

Troubleshooting User guide The user guide includes printer usage and troubleshooting information. It is available on the printer CD and on the Web: 1. Go to www.hp.com/support/ljM153. 2. Select the printer if prompted to, and then click User Guides. Check for firmware updates 1. Go to www.hp.com/support/ljM153. 2. Select the printer if prompted to, and then click Software and Drivers. 3. Select the operating system, and then click the Next button. 4. Select Firmware, and then click the Download button. Additional support resources For HP's all-inclusive help for the printer, go to www.hp.com/support/ljM153. • Solve problems • Find advanced configuration instructions • Download software updates • Join support forums • Find warranty and regulatory information • Access mobile printing resources Wireless connection setup troubleshooting Verify that the printer is within the range of the wireless network. For most networks, the printer must be within 30 m (100 ft) of the wireless access point (wireless router). A USB cable might be required for temporary connection between the printer and the computer. To ensure that the wireless setup information synchronizes correctly, do not connect the USB cable until prompted to do so. If your router supports Wi-Fi Protected Setup (WPS) mode, try to connect through this mode: 1. Press the WPS button on your router. 2. Within two minutes, press and hold the Wireless button on the printer control panel for at least three seconds, and then release the button. The Wireless LED and the Ready LED start blinking together. 3. Wait while the printer automatically establishes the network connection. It takes up to two minutes. When the network connection is established, the Wireless LED stops blinking and remains on. 4. Continue to "5. Download and install the software." Check the Wireless LED status from the printer control panel: 1. If the Wireless LED is off, it means that the wireless connection is not established. a. Press the Wireless button on the printer control panel. b. After the Wireless LED starts blinking, continue to "5. Download and install the software." When the network connection is established, the Wireless LED stops blinking and remains on. 2. If the Wireless LED is on, it means that the wireless connection is established. a. Check the network name (SSID) info on the Configuration Report/Network Summary: Press and hold the Resume button for two seconds until the Ready LED begins blinking. And then release the Resume button. b. Make sure the computer is connected to the same wireless network to which you are connecting the printer. c. Continue to "5. Download and install the software." 3. If the Wireless LED is blinking, it means that the wireless connection is not established. a. Restart the printer and the router. b. Manually connect the printer to your wireless network. Use Wi-Fi Protected Setup (WPS) to connect the printer if the router supports WPS, or continue to the next step. c. Uninstall and reinstall the HP software, and then continue to "5. Download and install the software." Wireless printing For more information on wireless printing and wireless setup, go to www.hp.com/go/wirelessprinting. 3