HP Designjet 5100 HP Designjet 5100 Printer Series - Users Guide
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- HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 1
HP Designjet 5100 printer Customer Reference Guide - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 2
printer status, technical support, on-line documentation, etc. HP Designjet Online (http://www.designjet.hp.com) for the latest product information, including on-line documentation and application notes for leading GIS software The setup instructions that came with your printer HP Designjet 5100 - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 3
the front panel 2. Load and unload material 3. Maintain the ink system 4. Manage the prints 5. Front-panel messages 6. Troubleshooting image quality 7. Troubleshooting the ink supply 8. Troubleshooting print material jams 9. Legal and service information HP Designjet 5100 printer Customer Reference - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 4
HP Designjet 5100 printer Customer Reference Guide - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 5
Status lights Ink cartridge menu 1-15 Printhead menu 1-15 Navigation 1-15 Using the navigation keys 1-15 Entering the setup menu 1-16 Navigation examples 1-17 Changing menu mode 1-17 Changing the page size 1-17 Changing the drying time 1-18 Restoring the default menu 1-19 HP Designjet 5100 printer - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 6
off power LED (red when in standby) Action keys Green status lights Message display Navigation keys The navigation keys The navigation keys are TOP, messages on the reverse of this guide, for detailed descriptions of error and status messages. 1-2 HP Designjet 5100 printer Customer Reference - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 7
more of the printheads, the front panel will display an action message or a error code see 4, in section front-panel messages on the reverse of this guide for more details. If you press Enter now, you will go to the Printhead Menu, see Printhead menu, on page 15. HP Designjet 5100 printer Customer - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 8
. Two green lights indicate that you have selected Production mode (not available with all printing materials). See Print mode selection, on page 5. Status lights The green status lights indicates what setting is currently active in the front 1-4 HP Designjet 5100 printer Customer Reference Guide - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 9
mode with the Enhanced IQ setting, you must use glossy paper. Print quality setting Default resolution Resolution with Enhanced IQ setting Max Speed 300 × 300 HP Designjet 5100 printer Customer Reference Guide 1-5 - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 10
two lights indicate that Production mode is selected. However, remember that the print mode selected in the front panel is ignored if you have set a different mode in the printer driver or in WebAccess. Selecting production mode using the printer driver To select Production mode in the Windows HP-GL - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 11
Configuration Print from the front panel: 1 Make sure that a roll or a sheet is loaded into the printer. 2 Press the TOP key to select the main menu on the front panel. 3 Make sure that printing. 1 Make sure that printing material is loaded. HP Designjet 5100 printer Customer Reference Guide 1-7 - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 12
whether the printer has image quality problems, and if problems exist, help determine their cause. See 29, in section image quality on the reverse of this guide. Palette print The HP-GL/2 Palette Print shows the color or grayscale definitions in the 1-8 HP Designjet 5100 printer Customer Reference - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 13
→ On, Off On, Off CALS/G4, HP-GL/2, TIFF, JPEG, Automatic Automatic None Manual → Optimized Manual → Next plot Automatic None Manual → 30, 60, 120, 150, 180, 210, 240 min 3rd level Yes, No Yes, No 1 to 255 min every 1 to 255 plots 10 to 100% HP Designjet 5100 printer Customer Reference Guide 1-9 - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 14
pattern Recalibrate Reset WebAccess passwd Test prints → HP-GL/2 config, Service config, Network card config, Usage report, Image quality print Statistics → Default menu RAM present, Hard disk, Code rev, Service ID, Num cycles, Boot ROM 1-10 HP Designjet 5100 printer Customer Reference Guide - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 15
Display contrast → Clean platen → Lens maintenance Up, Down Automatic clean → Clean now → On, Off Automatic, Manual Use the front panel HP Designjet 5100 printer Customer Reference Guide 1-11 - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 16
panel Setup menu: internal rip settings 1st level 2nd level 3rd level Start printing → Ink emulation → Optimized, Immediately, After processing RGB → Native, sRGB, Apple RGB, Adobe RGB ... 99 The Nest option appears only if Queue=On. 1-12 HP Designjet 5100 printer Customer Reference Guide - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 17
Automatic Manual → On, Off 3rd level 1.0 × 1.4 m, 42 × 59 in, 44 × 62 in, 1.2 × 1.7 m, 52 × 73 in, 54 × 76 in, 60 × 100 in Over A2, Over A1 Best ARCH, ARCH A to E1 Best JIS B, JIS B4 to B1 Best ANSI, ANSI A to E Best ISO A, ISO A4 to A0 0 to 30 mm HP Designjet 5100 printer Customer Reference Guide - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 18
, Colorfast Vinyl, HP Adhesive-Backed Polypropylene, Paper Semi-Gloss, Poster Paper, Studio Canvas, More... Coated, → HW Coated, Photo, Fine Arts, Vinyl/Film, Backlit, Textile, Colored, CAD, More... 4th level Choose profile, Print sample 1-14 HP Designjet 5100 printer Customer Reference Guide - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 19
printheads, Cyan, Magenta, Yellow, Black, Light C, Light M Yes, No Navigation Using the navigation keys Once in the first-level menu, you can navigate the menu system using the display keys. Press the Top key to go back to the top (1st) level. This will bring you to the HP Designjet 5100 printer - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 20
see how to change from the full menu to the short menu, see Navigation examples, on page 17. 3 Now you are in the Printer Setup menu, you can change the settings of your printer. 4 To return to the top of the menu system, press the Top key. 1-16 HP Designjet 5100 printer Customer Reference Guide - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 21
key. Then press the Enter key. 2 The front panel will now display the printer setup options: 3 Press the ↓ key until "Utilities" is selected. Press Enter printer Setup Menu Icon. If it does not, press the Top key. Then Press the Enter key. HP Designjet 5100 printer Customer Reference Guide 1-17 - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 22
. See the 'Using Your Printer CD' for more details. 1 Make sure the front panel displays the Printer Setup menu icon. If it does not, press the Top key. Then press the Enter key. 2 The front panel will now display the printer setup options: 1-18 HP Designjet 5100 printer Customer Reference Guide - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 23
menu is selected. Press the Enter key. 5 Press the ↑ or ↓ key to select "Manual". Use the front panel 6 Press the Enter key to select it as the setting for Drying printer's default menu, go to the Utilities menu and select Default Menu. HP Designjet 5100 printer Customer Reference Guide 1-19 - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 24
Use the front panel 1-20 HP Designjet 5100 printer Customer Reference Guide - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 25
printer 2-5 Attaching the roll to the take-up reel 2-9 Unloading the roll from the take-up reel 2-12 Removing the roll from the printer 2-15 Loading sheets 2-16 Unloading sheets 2-18 Using non-hp printing materials 2-18 Media length tracking 2-19 HP Designjet 5100 printer Customer Reference Guide - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 26
reel must be the same width as the printing material you are using. Make sure the take-up core is pushed firmly into both spindle guides. 2-2 HP Designjet 5100 printer Customer Reference - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 27
end to keep the roll in position. The stop at the left-hand end can be removed to mount a new roll, it slides along the HP Designjet 5100 printer Customer Reference Guide 2-3 - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 28
the end of the roll. 7 Ensure the spindle guide is pushed in as far as it will go, without using excessive force. 8 With the movable roll stop on the left, slide the spindle into the printer left and then right as shown by the arrows A and B. 2-4 HP Designjet 5100 printer Customer Reference - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 29
cut off if the material is trimmed. a Pull the printing material over the top of the printer and lay it over the cutting track. b Use the knife in the pocket located on the back of the printer to cut off the first few inches of the material. HP Designjet 5100 printer Customer Reference Guide 2-5 - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 30
panel displays the Ready for media message. Shown alongside is an example of what window (optional). NOTE: If you have loaded rolls before and you are an experienced user, you may want to leave the window down. Rolls can be loaded with the 2-6 HP Designjet 5100 printer Customer Reference Guide - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 31
the media load lever. Load and unload material 10 Pull out approximately 1m (3 ft) of printing material. 11 Carefully insert the printing material as shown below. 12 Continue inserting the material until it emerges from the printer as shown. HP Designjet 5100 printer Customer Reference Guide - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 32
various vendors of printing materials if they have been downloaded. See the Using Your Printer CD for more details. Select the vendor of the material you are using. Press the Enter key. 21 The front panel displays various printing materials: 2-8 HP Designjet 5100 printer Customer Reference Guide - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 33
Printer CD'. The first part of attaching a roll to the take-up reel is attaching the end of the roll (by tape) to the core tube supplied with the take-up reel. You can also use an empty cardboard tube to replace the plastic core tube. Both types of HP Designjet 5100 printer Customer Reference Guide - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 34
By matching color coded lengths of plastic tube guides to the unlocked position. 4 The two spindle guides and core must be positioned on the take-up reel spindle so that the roll is in the center, between the spindle guides. Adjust the position of the core as shown. 2-10 HP Designjet 5100 printer - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 35
material once around the core. 9 Press the ↓ button on the front panel again to advance some more material: enough to enable you to insert the media weight. HP Designjet 5100 printer Customer Reference Guide 2-11 - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 36
material is fed from the printer, it drops down in a loop and up into the takeup reel spindle. Unloading the roll from the take-up reel To unload the roll from the take-up reel, perform the following procedure. 1 Ensure that the ink is dry. 2-12 HP Designjet 5100 printer Customer Reference Guide - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 37
to remove the end caps first. 5 Press the wind button shown below to wind the printing material hanging down from the printer onto the take-up reel. 6 Press Enter on the printer's front panel. The printer will now cut the printing material. HP Designjet 5100 printer Customer Reference Guide 2-13 - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 38
on the right-hand side of the take-up reel. 10 Remove the take-up reel spindle. 11 Unlock and remove the left-hand spindle guide from the take-up reel spindle. 2-14 HP Designjet 5100 printer Customer Reference - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 39
removed from the printer. 3 Turn the blue media stop by hand, until the printing material is fully removed from inside the printer. 4 Press the Enter key. 5 Remove the roll from the printer by pulling on the roll as indicated by the arrows. HP Designjet 5100 printer Customer Reference Guide 2-15 - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 40
the Load/Unload key on the front panel. 3 The front panel displays: 4 Select Sheet and press Enter. 5 The front panel now displays: 6 Lift the media load lever. 7 The front panel now displays: 8 Insert the sheet into the printer as shown. 2-16 HP Designjet 5100 printer Customer Reference Guide - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 41
the printer as shown below. 10 Pull the sheet out from the top. 11 Align the sheet with the line as shown below. 12 Lower the media load lever. 13 The front panel will display the following message if the window is open: 14 Lower the window. HP Designjet 5100 printer Customer Reference Guide 2-17 - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 42
you choose Others, you are offered a selection of generic media profiles. Choose the profile that seems closest to the characteristics of your non-HP printing material. After choosing a media profile, you have the option of printing a sample 2-18 HP Designjet 5100 printer Customer Reference Guide - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 43
media length tracking function enables the printer to register through the front panel how much printing material is left on the roll you are using. To turn on the function 1 Go to the Printer Setup menu and press Enter: 2 The front panel displays: HP Designjet 5100 printer Customer Reference Guide - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 44
Press the Enter key. The front panel displays: 5 Select "Media length tracking". Press the Enter key. 6 The front panel displays: 7 Select Yes and press the Enter key. The front panel displays: 8 Press the Top key to return to the main menu. 2-20 HP Designjet 5100 printer Customer Reference Guide - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 45
cartridge removal 3-2 Ink cartridge installation 3-3 Printhead statistics 3-4 Printhead removal 3-5 Printhead installation 3-8 Printhead cleaner removal 3-9 Printhead cleaner installation 3-11 After replacing a printhead and printhead cleaner 3-12 HP Designjet 5100 printer Customer Reference Guide - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 46
with a full one for unattended printing, with the view to replacing it again and using until empty. The ink cartridge is empty and the front panel tells you to replace the ink cartridge. 1 Select the Ink Cartridges menu and press Enter. 3-2 HP Designjet 5100 printer Customer Reference Guide - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 47
should match the colored label on the new ink cartridge. 1 Pick up the new ink cartridge and find the label identifying the ink color. Hold the ink cartridge so that you can see the identifying colored label at the top of the side facing you. HP Designjet 5100 printer Customer Reference Guide 3-3 - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 48
: 6 Press the Enter key to continue. NOTE: Avoid storing partially used ink cartridges on their ends. Printhead statistics 1 To get information on your printheads, press the Top key on the front panel to go to the top of the menu system. 3-4 HP Designjet 5100 printer Customer Reference Guide - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 49
) to prevent the printer from moving. Printhead replacement must be performed with the printer switched on at the power isolation switch. 1 Select the Printhead menu on the front panel by using the ↑ and ↓ keys, and then press the ENTER key. HP Designjet 5100 printer Customer Reference Guide 3-5 - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 50
into the correct position. When this is finished the front panel displays: 4 Lift the window and locate the carriage assembly. 5 Lift the flap above the carriage assembly. 6 Pull up and release the latch on top of the carriage assembly. 3-6 HP Designjet 5100 printer Customer Reference Guide - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 51
you access to the printheads. 8 To remove a printhead, lift up the blue handle. 9 Place your index finger through the loop of the blue handle. 10 Gently pull the blue handle upward until the printhead is released from the carriage assembly. HP Designjet 5100 printer Customer Reference Guide 3-7 - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 52
on the printhead matches the colored label of the carriage assembly position into which the printhead is to be inserted. 2 Insert the new printhead into the correct carriage assembly position. 3 Push down as indicated by the arrow shown below. 3-8 HP Designjet 5100 printer Customer Reference Guide - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 53
the new printhead's life and possibly damage the printer. Printhead cleaner removal When removing the printhead cleaners: Be careful not to get ink on your hands. There may be ink on, around and inside the replaced printhead cleaner. HP Designjet 5100 printer Customer Reference Guide 3-9 - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 54
cleaner. 2 The printhead cleaners are located in slots underneath the front panel, at the front of the printer. 3 Open the service station door to access the printhead cleaners. 4 When the door has been opened the front panel displays: 3-10 HP Designjet 5100 printer Customer Reference Guide - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 55
the printer. Printhead cleaner installation The plastic bag in which the new printhead cleaner comes can be used to dispose of the old printhead and printhead cleaner. 1 Insert each printhead cleaner into the correct color slot location, in the HP Designjet 5100 printer Customer Reference Guide - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 56
front panel will instruct you to load some. After replacing a printhead and printhead cleaner Whenever a printhead is replaced, the printer will normally perform a printhead alignment. If you wish, you can turn off this automatic alignment 3-12 HP Designjet 5100 printer Customer Reference Guide - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 57
printhead alignment procedure requires an A1 or D-size paper size. When the front panel displays Ready, you are ready to print. NOTE: Make sure the printer window and the right-hand door are closed after you replace the supplies. The printer will not print while these are open. HP Designjet 5100 - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 58
Maintain the ink system 3-14 HP Designjet 5100 printer Customer Reference Guide - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 59
a job from the queue 4-7 Making copies of a job in the queue 4-8 Nesting pages 4-9 What is nesting? 4-9 When does the printer try to nest pages? 4-9 Which pages qualify for nesting? 4-9 How long does the printer wait for another file? 4-9 HP Designjet 5100 printer Customer Reference Guide 4-1 - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 60
printer Store jobs permanently in the printer for repeated printing Download firmware upgrades and media profiles Request e-mail alerts whenever an error condition occurs Access HP Instant Support to troubleshoot any problem icon. 4-2 HP Designjet 5100 printer Customer Reference Guide - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 61
. 2 Go to the Submit job page. 3 Browse your computer and select the file to print. 4 In the job options, check the Store job in the printer option. 5 Set the the rest of the job options. 6 Press the Print button. HP Designjet 5100 printer Customer Reference Guide 4-3 - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 62
of the printer since the first day. 4 Go to the Snapshot tab to save a record of the accumulated usage since the last snapshot, and reset the counters to zero. 5 Go to the Accumulated tab to view the accumulated usage since the last snapshot. 4-4 HP Designjet 5100 printer Customer Reference Guide - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 63
printer advances the paper as though the print were finished. Cancelling the drying time Press the Cancel or Enter key on the front panel. Managing the queue The information included here only applies if you are using HP drivers select Queuing HP Designjet 5100 printer Customer Reference Guide 4-5 - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 64
If all is in order (paper loaded, all ink components installed, and no file errors), there are still reasons why a file you does the printer wait for another file?, on page 9. You may have "wait for preview" selected in your printer driver. This is HP Designjet 5100 printer Customer Reference Guide - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 65
in error, and want to avoid any chance of it being reprinted, you can simply delete it, by selecting it and choosing Delete. To remove a job that has not yet been printed, simply identify it by its position in the queue (see Position in queue, on page 7) and delete it, by HP Designjet 5100 printer - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 66
one copy. The maximum is 99. The setting you specify in this option overrides any value set by your software. NOTE: If 'Rotate' was On when you sent the file, every copy will be rotated. See the 'Using Your Printer CD' for details on rotation. 4-8 HP Designjet 5100 printer Customer Reference Guide - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 67
Color Space must be the same. The Cutter setting must be the same. The Enhanced Resolution must be the same. How long does the printer wait for another file? So that the printer can make the best nest possible, it waits after a file has HP Designjet 5100 printer Customer Reference Guide 4-9 - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 68
> In Order. The available range is 1 to 99 minutes. While the printer is waiting for nesting to time out, it displays the remaining time in the front-panel display. You can print the nest (cancel the nest wait) by pressing the Cancel key. 4-10 HP Designjet 5100 printer Customer Reference Guide - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 69
messages Status code interpretation 5-2 Consumable in warranty 5-2 Status codes 5-2 Front-panel messages 5-3 Printhead status messages 5-10 Ink cartridge error messages 5-12 Printhead cleaner error messages 5-13 System error messages 5-13 5 5 HP Designjet 5100 printer Customer Reference Guide 5-1 - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 70
status codes with messages such as 'replace' or 'reseat' next to them. Perform the message action (replace, reseat, etc.) first. If this does not solve the problem, refer to the status codes in the table and perform the relevant procedure(s). 5-2 HP Designjet 5100 printer Customer Reference Guide - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 71
deleted. Calibrate error Calibration cancelled Calibration Error XXXX Press Enter to Continue Cancelling firmware upgrade. Please wait. Delete media profile? Edge not found. Reload media. Full ink cartridges needed Have ink tube replaced or risk printer damage Contact HP Description Procedure You - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 72
, on page 56. Insert cleaner The printhead cleaners are located on the right-hand side of the printer. Insert ink cartridges This is an ink cartridge installation message. See 67, in section maintain the ink system on the reverse of this guide. 5-4 HP Designjet 5100 printer Customer Reference - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 73
panel is guiding you through the procedure. The printer is prompting you to lift its window so that you can install 'normal' printheads. You must remove the setup printheads only after you have initialized the printer. The printing material is mispositioned or mis-aligned. Media misaligned. 1_ - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 74
for you and he will service the printer. See the "Using Your Printer" CD. Simply ensure the temperature is above 15 °C and turn the printer off and on again. Printing will continue after expanding the data, but it will be slower than usual. 5-6 HP Designjet 5100 printer Customer Reference Guide - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 75
See 67, in section maintain the ink system on the reverse of this guide. When the setting-up of the tube system is complete, the front panel will display a message asking you to remove the setup printheads and replace with 'normal' printheads. HP Designjet 5100 printer Customer Reference Guide 5-7 - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 76
your printer driver, from WebAccess, or from the front panel. See 136, in section manage the prints on the reverse of this guide for an explanation of nesting. For the cartridge removal procedure see 67, in section maintain the ink system on the reverse of this guide. 5-8 HP Designjet 5100 printer - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 77
messages Status Warning ... supply ink level? (Error code 8x09) See user manual. Warning! Tubes System has reached its END OF LIFE. Contact HP Representative. Replace Tubes System. WARNING!!! You are going to reset the WebAccess Passwd. You need to cut this media manually Description If you choose - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 78
56. 3. Replace the printhead. Replace printhead. Remove the used setup printhead(s) and replace with normal ones. Remove the printhead(s). Ensure that you have HP 705 printheads installed. Ensure that all the ink consumable items are HP 705. 5-10 HP Designjet 5100 printer Customer Reference Guide - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 79
Enter. If the image quality is acceptable, you will not need to take any action. Continue using the printhead until the "Replace" message is displayed. If the image quality is NOT acceptable, see printhead recovery procedure, on page 38. HP Designjet 5100 printer Customer Reference Guide 5-11 - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 80
cartridge Ensure it is an HP 705 cartridge and that it is installed into the correct position. Ensure that the printheads and the ink cartridges are HP 705. Select Yes to replace your cartridge with a genuine HP 705 cartridge, No to continue. 5-12 HP Designjet 5100 printer Customer Reference Guide - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 81
on again, using the switch at the rear of the printer; the error may disappear. If the problem persists, contact your support representative and arrange an on-site visit; have the message and the system error code ready with you to quote. HP Designjet 5100 printer Customer Reference Guide 5-13 - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 82
Front-panel messages 5-14 HP Designjet 5100 printer Customer Reference Guide - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 83
/or scratches on glossy paper 6-10 Smears or scratching on the image 6-10 Marks on the reverse of the printing material 6-10 Automatic 6-11 Manual 6-11 The printing material cannot be loaded successfully 6-12 Other sources of information 6-13 HP Designjet 5100 printer Customer Reference Guide 6-1 - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 84
display the printhead status. Replacing If the printhead needs replacing, go to 73, in section maintain the ink system on the reverse of this guide and replace the printhead. Recovering If the printhead needs recovering, go to Printhead recovery procedure, on 6-2 HP Designjet 5100 printer Customer - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 85
facing it: light cyan first and black last. Each pair of colors is printed by only one printhead. So it's easy to find the root cause of the image quality problem. This array of colored stripes is designed to check for certain defects in the HP Designjet 5100 printer Customer Reference Guide 6-3 - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 86
no improvement in print quality, replace the problem printhead. Problems with media advance If the printer has media advance problems you will see banding in all the colors. For example, the Image Quality Print shown below was printed with a 6-4 HP Designjet 5100 printer Customer Reference Guide - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 87
support representative. Plot 3: bidirectional alignment If a printer has bidirectional alignment problems, lines are fuzzy or not straight. The pattern seen below is designed to highlight this kind of problem. Check the lines on this test pattern; if they have any defects like the HP Designjet 5100 - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 88
two areas you should review when troubleshooting a color accuracy problem: Configuration Check the color emulation selected in the driver (or in the front panel if no driver is being used). Make sure the color information is adjusted for the 6-6 HP Designjet 5100 printer Customer Reference Guide - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 89
software application and driver being used. Refer to the following documentation: The Software Application Notes for your application, in the package shipped with your printer. The online documentation for the drivers shipped with your printer. HP Designjet 5100 printer Customer Reference Guide - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 90
's environmental specifications are given in the Using Your Printer CD. You may also need to recalibrate the printer if you have image quality problems. To recalibrate the printer: 1 Go to Utilities > Calibrations > Accuracy > Recalibrate. 6-8 HP Designjet 5100 printer Customer Reference Guide - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 91
For detailed printing tips, troubleshooting, printing compatibility and new product information, visit our Web site at: http://www.designjet.hp.com/ Warped lines The printing material itself may be warped. This can happen if it has been HP Designjet 5100 printer Customer Reference Guide 6-9 - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 92
be caused by accumulated ink deposits on the platen transferring to the printing material. The ink deposits can be seen mostly in the areas where the edge of your material rests on the platen. The printer routinely removes these ink deposits 6-10 HP Designjet 5100 printer Customer Reference Guide - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 93
3 With the same dry brush, remove the ink deposits from the platen surface. 4 Use a clean, slightly damp, absorbent lint-free cloth to wipe off the loosened ink deposits from the platen. However, do not wipe the platen wheels with this cloth. HP Designjet 5100 printer Customer Reference Guide 6-11 - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 94
11 and 12 three more times to clean the whole circumference of the wheels. 14 Close window to exit. The printing material cannot be loaded successfully Rolls The roll may be loaded the wrong way. The paper should load over the roll toward you. HP Designjet 5100 printer Customer Reference Guide - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 95
HPGL/2 drivers (for Windows NT 4.0/2000/XP) supplied with your printer. The HP-GL/2 driver documentation supplied with your application software. There is also documentation on the WebAccess tool. Refer to 128, in section manage the prints on the reverse of this guide. HP Designjet 5100 printer - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 96
Troubleshooting image quality 6-14 HP Designjet 5100 printer Customer Reference Guide - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 97
7 Troubleshooting the ink supply 7 Ink system error/status messages 7-2 (error code) Replace 7-2 (error code) Reseat 7-2 (error code) Recover 7-3 Recovery procedure 7-3 Solving ink supply problems 7-4 Problems re-seating the printhead 7-4 You cannot insert the ink cartridge into the printer 7-4 You - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 98
part, the error code is given mainly for use by a support technician. For the removal procedure, see 73, in section maintain the ink system on the reverse of this guide. (error code) Reseat The Reseat message means that the electrical connection between the 7-2 HP Designjet 5100 printer Customer - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 99
the printhead perform the following procedure: 1 Using the ↑ or ↓ keys select the printhead icon in the front panel. 2 The front panel displays: 3 Press Enter. The front panel displays: 4 Using the ↑ or ↓ keys select "Recover printheads". HP Designjet 5100 printer Customer Reference Guide 7-3 - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 100
this guide for details. Problems inserting the printhead cleaner 1 Ensure that you have the correct HP 705 printhead cleaner. 2 Ensure that the printhead cleaner is the correct color for that slot. 3 Ensure that the printhead cleaner is correctly oriented. 7-4 HP Designjet 5100 printer Customer - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 101
new pre-moistened replacement sponge from its pouch. A supply of sponges is included in the box with the tool. If all sponges have been used, more can be obtained by contacting your customer service representative. 2 Open the carriage interconnect wiper. HP Designjet 5100 printer Customer Reference - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 102
into the printhead slot at the back. Wipe the electrical contacts by inserting the tool between the electrical connections at the back of the slot and the steel spring with the sponge facing away from you, towards the electrical contacts. 7-6 HP Designjet 5100 printer Customer Reference Guide - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 103
waiting a few moments to allow both connectors to dry, replace the printhead into the printhead carriage as instructed by the Printhead Installation procedure. NOTE: If the problem still persists, replace the printhead or call your support HP Designjet 5100 printer Customer Reference Guide 7-7 - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 104
tab. 12 Remove the soiled sponge from the carriage interconnect wiper. 13 Dispose of the soiled sponge in a safe place to prevent the transfer of ink onto hands and clothing. 7-8 HP Designjet 5100 printer Customer Reference Guide - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 105
8 Troubleshooting print material jams 8 Clearing a printing material jam 8-2 Check printhead path 8-2 Check media path 8-3 HP Designjet 5100 printer Customer Reference Guide 8-1 - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 106
Troubleshooting print material jams Clearing a printing material jam Switch power off Check media path (x) Switch Power off Check printhead path (x) Internal error code The "Switch Power Off" message is usually shown when there is a printing material jam. The printer must be cleared before the - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 107
a new roll Contact your support representative If after performing all of these procedures the front panel displays the "Switch Power Off" message again, make a note of the message with the error code and contact your support representative. HP Designjet 5100 printer Customer Reference Guide 8-3 - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 108
Troubleshooting print material jams 8-4 HP Designjet 5100 printer Customer Reference Guide - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 109
Legal and service information 9 9 Customer Service Guide 9-2 Hewlett-Packard limited warranty statement 9-5 Regulatory Notices 9-7 Sound 9-10 Address 9-10 Declaration of conformity 9-11 Energy Star information 9-13 HP Designjet 5100 printer Customer Reference Guide 9-1 - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 110
-buy, easy-to-use support packages that help you make the most of your investments. You can choose the support levels that meet your business requirements, from installation to warranty coverage extension or 4-hour response. These services are 9-2 HP Designjet 5100 printer Customer Reference Guide - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 111
services may vary depending on local distance of your site from the nearest HP support office. Business day = Monday - Friday, excluding HP holidays. The only warranties for HP products and services 1111 India: 1 600 112 267 Indonesia: 350 3408 HP Designjet 5100 printer Customer Reference Guide 9-3 - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 112
: 800 4520, 04 366 2020 Ukraine: 44 4903520 United Kingdom: 0870 842 2339 United States: 1 800 HP INVENT Uruguay: 54 11 4708 1600 Venezuela: 0 800 HP INVENT, local 58 212 278 8000 Vietnam: 84 8 823 45 30 West Africa (French): 351 213 17 63 80 9-4 HP Designjet 5100 printer Customer Reference Guide - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 113
or modification; b Software, interfacing, media, parts, or supplies not provided or supported by HP; or c Operation outside the product's specifications. Routine printer maintenance operations in the HP Designjet 5100, such as cleaning and preventive maintenance services (including parts contained - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 114
IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 9-6 HP Designjet 5100 printer Customer Reference Guide - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 115
Legal and service information D. Local law 1 This Warranty Statement gives the customer specific legal rights. The customer may also have not be confused with the marketing name (such as HP Designjet printer) or product numbers (such as Z####X HP Designjet 5100 printer Customer Reference Guide 9-7 - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 116
. You may find useful the following booklet prepared by the FCC: "How to Identify and Resolve Radio-TV Interference Problems". This booklet is available from the US Government Printing Office, Washington, DC 20402, Stock No. 004-000-00345-4. 9-8 HP Designjet 5100 printer Customer Reference Guide - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 117
Legal and service information When connected to LAN can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Department of Communications. HP Designjet 5100 printer Customer Reference Guide 9-9 - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 118
Legal and service information VCCI Class A and B (Japan) Safety power cord warning Chinese EMI statement Class B 9-10 HP Designjet 5100 printer Customer Reference Guide - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 119
Legal and service information Class A for LAN cables connection using print server accessory Korean EMI statement Taiwanese EMI statement Company Manager of Corporate Product Regulations 3000 Hanover Street Palo Alto, CA 94304 650/857-1501 HP Designjet 5100 printer Customer Reference Guide 9-11 - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 120
Legal and service information Declaration of conformity According to ISO/IEC Guide 22 and EN 45014 Manufacturer's name: Supplier : HP Designjet 5100 Series Inkjet Printers HP Designjet 5500 Series Inkjet Printers Product accessories: All conforms to the following product specifications Safety - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 121
Sant Cugat del Vallès (Barcelona), January 30th, 2008 Legal and service information Local contact for regulatory topics only EMEA Contact: Hewlett-Packard GmbH regulations Manger, 31-41 Joseph Street, Blackburn, Victoria,3130, Australia HP Designjet 5100 printer Customer Reference Guide 9-13 - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 122
California La pila proporcionada con este producto puede contener perclorato. Podría requerir manipulación especial. Consulte http://www.dtsc.ca.gov/ hazardouswaste/perchlorate/ para obtener más información. HP Designjet 5100 printer Customer Reference Guide - HP Designjet 5100 | HP Designjet 5100 Printer Series - Users Guide - Page 123
© 2007 Hewlett-Packard Development Company L.P. Printed in Germany - Imprimé en Allemagne - Stampato in Germania www.hp.com
HP Designjet 5100 printer
Customer Reference Guide