HP DeskJet Ink Advantage Ultra 4800 User Guide - Page 94

Network and connection issues, Fix wireless connection

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c. In the printer software, click Print & Scan and then click Maintain Your Printer to access the printer toolbox. d. Click Clean Cartridges on the Device Services tab. Follow the onscreen instructions. Network and connection issues ● Fix wireless connection ● Fix Wi-Fi Direct connection Fix wireless connection Choose one of the following troubleshooting options. ● Verify that the printer and the wireless router are turned on and have power, Also, make sure that the wireless radio in the printer is turned on. The light next to the Wireless button ( ) should be steady blue, indicating that the printer is connected. (If the light is blinking, the printer is in setup mode or attempting to connect). ● Check the Signal Bars icon ( ) on the control panel display. If only one or two bars are showing, the wireless signal is weak. Verify that the printer is within the range of the wireless network. For most networks, the printer must be within 30 m (100 ft) of the wireless access point (wireless router). ● From the printer control panel, press the Wireless button ( ) and the Information button ( ) at the same time to print the Wireless Network Test Report and Network Configuration Page. Check the top of the wireless network test report to see if something failed during the test. - See the DIAGNOSTICS RESULTS section for all tests that were performed, to determine whether or not your printer passed. If there are issues, perform the recommended steps listed in the report, and then try using your printer again. - From the CURRENT CONFIGURATION section, find out the Network Name (SSID) to which your printer is currently connected. Make sure that the printer is connected to the same network as your computer or mobile devices. ● Restore network settings and then reconnect the printer. See Connect using the HP Smart app on page 20. ● From HP Smart help center, find printer connection help, and then follow onscreen instructions. ● If you are printing from a Windows computer, try using the HP Print and Scan Doctor utility to diagnose and fix the issue automatically. ● To determine if a firewall or antivirus program is preventing your computer from connecting to the printer and find resolutions, use the HP online firewall troubleshooter . ● For more information about troubleshooting wireless network connection issues, visit the following website: www.hp.com/go/wirelessprinting. 88 Chapter 9 Solve a problem ENWW

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c.
In the printer software, click
Print & Scan
and then click
Maintain Your Printer
to access the
printer toolbox.
d.
Click
Clean Cartridges
on the
Device Services
tab. Follow the onscreen instructions.
Network and connection issues
●
Fix wireless connection
●
Fix Wi-Fi Direct connection
Fix wireless connection
Choose one of the following troubleshooting options.
●
Verify that the printer and the wireless router are turned on and have power, Also, make sure that the
wireless radio in the printer is turned on. The light next to the
Wireless
button (
) should be steady
blue, indicating that the printer is connected. (If the light is blinking, the printer is in setup mode or
attempting to connect).
●
Check the
Signal Bars
icon (
) on the control panel display. If only one or two bars are showing, the
wireless signal is weak. Verify that the printer is within the range of the wireless network. For most
networks, the printer must be within 30 m (100 ft) of the wireless access point (wireless router).
●
From the printer control panel, press the
Wireless
button (
) and the
Information
button (
) at
the same time to print the Wireless Network Test Report and Network Configuration Page.
Check the top of the wireless network test report to see if something failed during the test.
–
See the
DIAGNOSTICS RESULTS
section for all tests that were performed, to determine whether or
not your printer passed. If there are issues, perform the recommended steps listed in the report,
and then try using your printer again.
–
From the
CURRENT CONFIGURATION
section, find out the Network Name (SSID) to which your
printer is currently connected. Make sure that the printer is connected to the same network as your
computer or mobile devices.
●
Restore network settings and then reconnect the printer. See
Connect using the HP Smart app
on page
20
.
●
From HP Smart help center, find printer connection help, and then follow onscreen instructions.
●
If you are printing from a Windows computer, try using the
HP Print and Scan Doctor
utility to diagnose
and fix the issue automatically.
●
To determine if a firewall or antivirus program is preventing your computer from connecting to the
printer and find resolutions, use the
HP online
firewall
troubleshooter
.
●
For more information about troubleshooting wireless network connection issues, visit the following
website:
www.hp.com/
go/wirelessprinting
.
88
Chapter 9
Solve a problem
ENWW