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HP Dx5150 HP Business Desktop dx5150 Series Service Reference Guide, 1st Editi - Page 26

Remote Diagnostics Enabling Agent, 7 Protecting the Software, 8 Restoring the Software - drive controller driver

UPC - 882780485433

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Setup Utilities and Diagnostics Features ✎ Saving the configuration of the computer periodically allows you to keep a history of the configuration. This history may be useful to you in the future if the system encounters a problem that requires debugging. 4. To exit Configuration Record, on the File menu, click Exit. 2.6 Remote Diagnostics Enabling Agent This utility provides a Web browser interface to Diagnostics for Windows. It enables remote control of the diagnostics and facilitates easy transfer of computer information from remote machines to a service provider. The Remote Diagnostics Enabling Agent captures hardware configuration and provides the ability to perform tests remotely to diagnose computer problems. In addition, the Remote Diagnostics Enabling Agent identifies any computer hardware device problems signaled by the HP Management Agents. The Remote Diagnostics Enabling Agent automatically selects these hardware devices for testing. ✎ The Remote Diagnostics Enabling Agent only works if Diagnostics for Windows is installed. The Remote Diagnostics Enabling Agent is pre-loaded on some computers and is available through a SoftPaq at http://www.hp.com under Support and Drivers. 2.6.1 Installing/Upgrading Remote Diagnostics Enabling Agent 1. Visit http://www.hp.com/support/files and select the applicable product. 2. Locate the appropriate software and download the latest version. 3. Execute the downloaded file. If you are upgrading an existing version, select Repair for the new version to overwrite the old version. 2.6.2 Running the Remote Diagnostics Enabling Agent 1. Select the Remote Diagnostics icon located in the Control Panel. ✎ The Remote Diagnostics Enabling Agent allows you to run Diagnostic Test or the Configuration Record in a browser window. You can run both of these utilities remotely or locally. 2. To exit Remote Diagnostics, on the File menu, click Close. 2.7 Protecting the Software To protect software from loss or damage, you should keep a backup copy of all system software, applications, and related files stored on the hard drive. See the operating system or backup utility documentation for instructions about making backup copies of data files. 2.8 Restoring the Software You can restore the Windows operating system and software to its original state using the Restore CD. See the Restore CD for complete instructions. 2-14 361685-001 Service Reference Guide, dx5150

Section	Page
Contents	5
Installing the Operating System	9
1.1 Installing or Upgrading Device Drivers	9
1.2 Transferring Files and Settings	10
1.3 Backing Up and Restoring Files	10
1.3.1 Creating a Backup File-Windows XP Professional	10
1.3.2 Restoring from the Backup File-Windows XP Professional	10
1.4 Converting to NTFS	10
1.5 HP Software	11
Setup Utilities and Diagnostics Features	13
2.1 Power-On Self-Test (POST)	13
2.2 Computer Setup (F10) Utilities	14
2.2.1 Using Computer Setup (F10) Utilities	14
2.2.2 Computer Setup Menu	16
2.3 Recovering the Configuration Settings	20
2.3.1 Backing up the CMOS	20
2.3.2 Restoring the CMOS	21
2.4 Diagnostics for Windows	21
2.4.1 Detecting Diagnostics for Windows	21
2.4.2 Installing Diagnostics for Windows	21
2.4.3 Using Categories in Diagnostics for Windows	22
2.4.4 Running Diagnostic Tests in Diagnostics for Windows	24
2.5 Configuration Record	25
2.5.1 Installing Configuration Record	25
2.5.2 Running Configuration Record	25
2.6 Remote Diagnostics Enabling Agent	26
2.6.1 Installing/Upgrading Remote Diagnostics Enabling Agent	26
2.6.2 Running the Remote Diagnostics Enabling Agent	26
2.7 Protecting the Software	26
2.8 Restoring the Software	26
Desktop Management	27
3.1 Initial Configuration and Deployment	27
3.2 Remote System Installation	28
3.3 Software Updating and Management	28
3.3.1 HP Client Manager Software	28
3.3.2 Altiris Client Management Solutions	29
3.3.3 System Software Manager	29
3.3.4 Proactive Change Notification (PCN)	30
3.3.5 Subscriber’s Choice	30
3.4 ROM Flash	30
3.4.1 Remote ROM Flash	30
3.4.2 HPQ Flash	31
3.4.3 FailSafe Boot Block ROM	31
3.4.4 Replicating Your Setup	31
3.4.5 Dual-State Power Button	34
3.4.6 World Wide Web Site	35
3.4.7 Building Blocks and Partners	35
3.5 Asset Tracking and Security	35
3.5.1 Password Security	37
3.5.2 Establishing a Supervisor Password with Computer Setup	37
3.5.3 Establishing a User Password with Computer Setup	37
3.5.4 Master Boot Record Security	39
3.5.5 Before You Partition or Format the Current Bootable Disk	41
3.5.6 Cable Lock Provision	41
3.6 Fault Notification and Recovery	41
3.6.1 Surge-Tolerant Power Supply	41
3.6.2 Thermal Sensor	41
Serial and Parallel ATA Drive Guidelines and Features	43
4.1 SATA Hard Drive Information	43
4.1.1 SATA Data Cable	43
4.1.2 SATA Power Cable	44
4.2 PATA Hard Drive Information	44
4.2.1 PATA Data Cable	45
4.2.2 PATA Power Cable	45
4.2.3 PATA Cable Layout	46
4.3 PATA Drive Installation Guidelines	46
4.3.1 PATA Device Classes	47
4.4 ATA SMART Drives	47
4.5 Drive Capacities	47
4.6 SATA BIOS	48
4.6.1 Legacy Mode	48
4.6.2 Native Mode	49
4.7 Mixed Devices Boot and Drive Letter Ordering	49
Identifying the Chassis, Routine Care, and Disassembly Preparation	51
5.1 Chassis Designations	51
5.1.1 Microtower (MT)	51
5.1.2 Small Form Factor (SFF)	52
5.2 Electrostatic Discharge Information	52
5.2.1 Generating Static	53
5.2.2 Preventing Electrostatic Damage to Equipment	53
5.2.3 Personal Grounding Methods and Equipment	53
5.2.4 Grounding the Work Area	54
5.2.5 Recommended Materials and Equipment	54
5.3 Operating Guidelines	55
5.4 Routine Care	55
5.4.1 General Cleaning Safety Precautions	55
5.4.2 Cleaning the Computer Case	56
5.4.3 Cleaning the Keyboard	56
5.4.4 Cleaning the Monitor	56
5.4.5 Cleaning the Mouse	57
5.5 Service Considerations	57
5.5.1 Power Supply Fan	57
5.5.2 Tools and Software Requirements	57
5.5.3 Screws	57
5.5.4 Cables and Connectors	58
5.5.5 Hard Drives	58
5.5.6 Lithium Coin Cell Battery	59
Removal and Replacement Procedures- Microtower (MT) Chassis	61
6.1 Preparation for Disassembly	61
6.2 External Security Devices	62
6.2.1 Installing a Cable Lock	62
6.2.2 Installing a Padlock	62
6.3 Access Panel	63
6.4 Front Bezel	64
6.5 Front Drive Bezels	65
6.5.1 5.25\	65
6.5.2 Diskette Drive Bezel	66
6.5.3 3.5\	66
6.6 Cable Management	67
6.6.1 Cable Connections	68
6.7 Memory Modules	69
6.8 Expansion Cards	70
6.8.1 Expansion Slot Cover	70
6.8.2 PCI Expansion Card	71
6.9 Drives	73
6.9.1 Drive Positions	73
6.9.2 Removing a Drive	74
6.9.3 Installing a Drive	77
6.10 Chassis Fan	80
6.11 Front I/O Panel Housing Assembly	81
6.12 Front I/O Devices	82
6.13 Power Switch Assembly	83
6.14 Heatsink	85
6.15 Processor	86
6.16 System Board	87
6.17 Battery	89
6.17.1 Type 1 Battery Holder	90
6.17.2 Type 2 Battery Holder	91
6.17.3 Type 3 Battery Holder	92
6.18 Speaker	93
6.19 Power Supply	94
Removal and Replacement Procedures- Small Form Factor (SFF) Chassis	95
7.1 Preparation for Disassembly	95
7.2 External Security Devices	96
7.2.1 Cable Lock	96
7.2.2 Padlock	97
7.3 Computer Access Panel	98
7.4 Front Bezel	99
7.5 Front Drive Bezels	100
7.6 Memory Modules	101
7.7 PCI Expansion Card	102
7.8 Drives	104
7.8.1 Drive Positions	104
7.8.2 Cable Management	105
7.8.3 Cable Connections	107
7.8.4 Optical Drive	108
7.8.5 External 3.5-inch Drive	111
7.8.6 Primary Hard Drive	113
7.9 Front I/O Devices	115
7.10 Power Switch Assembly	116
7.11 Speaker	117
7.12 Chassis Fan	118
7.13 Battery	119
7.13.1 Type 1 Battery Holder	120
7.13.2 Type 2 Battery Holder	121
7.14 Heatsink Assembly	122
7.15 Processor	123
7.16 System Board	124
7.17 Power Supply	126
Connector Pin Assignments	127
Power Cord Set Requirements	137
POST Error Messages	139
Troubleshooting Without Diagnostics	147
Memory	175

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361685-001

Service Reference Guide, dx5150

Setup Utilities and Diagnostics Features

✎

Saving the configuration of the computer periodically allows you to keep a history of the

configuration. This history may be useful to you in the future if the system encounters a problem

that requires debugging.

4. To exit Configuration Record, on the

File

menu, click

Exit

2.6 Remote Diagnostics Enabling Agent

This utility provides a Web browser interface to Diagnostics for Windows. It enables remote

control of the diagnostics and facilitates easy transfer of computer information from remote

machines to a service provider.

The Remote Diagnostics Enabling Agent captures hardware configuration and provides the

ability to perform tests remotely to diagnose computer problems. In addition, the Remote

Diagnostics Enabling Agent identifies any computer hardware device problems signaled by the

HP Management Agents. The Remote Diagnostics Enabling Agent automatically selects these

hardware devices for testing.

✎

The Remote Diagnostics Enabling Agent only works if Diagnostics for Windows is installed.

The Remote Diagnostics Enabling Agent is pre-loaded on some computers and is available

through a SoftPaq at

http://www.hp.com

under

Support and Drivers

2.6.1 Installing/Upgrading Remote Diagnostics Enabling Agent

1. Visit

http://www.hp.com/support/files

and select the applicable product.

2. Locate the appropriate software and download the latest version.

3. Execute the downloaded file. If you are upgrading an existing version, select

Repair

for the

new version to overwrite the old version.

2.6.2 Running the Remote Diagnostics Enabling Agent

1. Select the

Remote Diagnostics

icon located in the Control Panel.

✎

The Remote Diagnostics Enabling Agent allows you to run Diagnostic Test or the Configuration

Record in a browser window. You can run both of these utilities remotely or locally.

2. To exit Remote Diagnostics, on the

File

menu, click

2.7 Protecting the Software

To protect software from loss or damage, you should keep a backup copy of all system software,

applications, and related files stored on the hard drive. See the operating system or backup utility

documentation for instructions about making backup copies of data files.

2.8 Restoring the Software

You can restore the Windows operating system and software to its original state using the

Restore CD

. See the

Restore CD

for complete instructions.