HP Engage Flex Pro G2 User Guide - Page 25
Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software (select products only)
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a. Connected USB flash drive NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see Downloading the latest HP PC Hardware Diagnostics UEFI version on page 20. b. Hard drive c. BIOS 3. When the diagnostic tool opens, select the type of diagnostic test that you want to run, and then follow the on-screen instructions. Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software (select products only) This section describes how to start HP PC Hardware Diagnostics UEFI through HP Hotkey Support software. NOTE: You must disable fast boot to access HP PC Hardware Diagnostics UEFI from the HP System Information application. To disable fast boot: 1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. 2. Select Advanced, and then select Boot Options. 3. Clear Fast Boot. 4. Select Save Changes and Exit, and then select Yes. 1. From the Start menu, open the HP System Information Application or enter fn+esc. 2. In HP System Information screen, select Run System Diagnostics, select Yes to run the application, and then select Restart. IMPORTANT: To prevent loss of data, save your work in all open apps before restarting your computer. NOTE: When the restart is complete, the computer will boot to HP PC Hardware Diagnostics UEFI Application. Proceed with the troubleshooting tests. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image. ● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition. ● The hard drive is damaged. NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are provided. Downloading the latest HP PC Hardware Diagnostics UEFI version To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive, follow this procedure: 20 Chapter 5 Using HP PC Hardware Diagnostics