Section |
Page |
Printer overview |
14 |
Warning icons |
14 |
Potential shock hazard |
15 |
Printer views |
16 |
Printer front view |
16 |
Printer back view |
18 |
Interface ports |
19 |
Control-panel view |
19 |
How to use the touchscreen control panel |
22 |
Printer specifications |
23 |
Technical specifications |
23 |
Paper handling specifications |
23 |
Connectivity specifications |
25 |
Print specifications |
26 |
Copy and Scan specifications |
28 |
Digital Send specifications |
30 |
Memory specifications |
31 |
Other specifications |
31 |
Supported operating systems |
32 |
Mobile printing solutions |
34 |
Printer dimensions |
34 |
Power consumption, electrical specifications, and acoustic emissions |
37 |
Operating environment range |
38 |
Printer hardware setup and software installation |
39 |
Paper trays |
40 |
Introduction |
41 |
Load paper to Tray 1 (multipurpose tray) |
42 |
Tray 1 paper orientation |
43 |
Use alternative letterhead mode |
46 |
Enable Alternative Letterhead Mode by using the printer control-panel menus |
46 |
Load Tray 2 and the 550-sheet trays |
47 |
Introduction |
47 |
Tray 2 and the 550-sheet trays paper orientation |
48 |
Use alternative letterhead mode |
50 |
Enable Alternative Letterhead Mode by using the printer control-panel menus |
50 |
Load the 2,000-sheet high-capacity input tray |
51 |
Load and print envelopes |
53 |
Introduction |
53 |
Print envelopes |
53 |
Envelope orientation |
54 |
Load and print labels |
55 |
Introduction |
55 |
Manually feed labels |
55 |
Label orientation |
56 |
Configure the 900-sheet 3-bin Stapling Mailbox |
57 |
Configure the default staple location |
57 |
Configure the operation mode |
57 |
Supplies, accessories, and parts |
60 |
Order supplies, accessories, and parts |
61 |
Ordering |
61 |
Supplies and accessories |
61 |
Maintenance/long-life consumables |
62 |
Customer self-repair parts |
63 |
Configure the HP toner-cartridge-protection supply settings |
64 |
Introduction |
64 |
Enable or disable the Cartridge Policy feature |
64 |
Use the printer control panel to enable the Cartridge Policy feature |
64 |
Use the printer control panel to disable the Cartridge Policy feature |
64 |
Use the HP Embedded Web Server (EWS) to enable the Cartridge Policy feature |
65 |
Use the HP Embedded Web Server (EWS) to disable the Cartridge Policy feature |
65 |
Troubleshoot Cartridge Policy control panel error messages |
66 |
Enable or disable the Cartridge Protection feature |
66 |
Use the printer control panel to enable the Cartridge Protection feature |
66 |
Use the printer control panel to disable the Cartridge Protection feature |
66 |
Use the HP Embedded Web Server (EWS) to enable the Cartridge Protection feature |
66 |
Use the HP Embedded Web Server (EWS) to disable the Cartridge Protection feature |
67 |
Troubleshoot Cartridge Protection control panel error messages |
67 |
Replace the toner cartridge |
68 |
Replace the staple cartridge |
72 |
Print |
74 |
Print tasks (Windows) |
75 |
How to print (Windows) |
75 |
Automatically print on both sides (Windows) |
75 |
Manually print on both sides (Windows) |
76 |
Print multiple pages per sheet (Windows) |
76 |
Select the paper type (Windows) |
77 |
Additional print tasks |
78 |
Print tasks (macOS) |
79 |
How to print (macOS) |
79 |
Automatically print on both sides (macOS) |
79 |
Manually print on both sides (macOS) |
79 |
Print multiple pages per sheet (macOS) |
80 |
Select the paper type (macOS) |
80 |
Additional print tasks |
80 |
Store print jobs on the printer to print later or print privately |
82 |
Introduction |
82 |
Create a stored job (Windows) |
82 |
Create a stored job (macOS) |
83 |
Print a stored job |
84 |
Delete a stored job |
84 |
Delete a job that is stored on the printer |
84 |
Change the job storage limit |
84 |
Information sent to printer for Job Accounting purposes |
85 |
Mobile printing solutions |
86 |
Introduction |
86 |
Wi-Fi, Wi-Fi Direct Print, NFC, and BLE printing |
86 |
HP ePrint via email |
87 |
AirPrint |
87 |
Android embedded printing |
88 |
Print from a USB flash drive |
89 |
Introduction |
89 |
Enable the USB port for printing |
89 |
Print USB documents |
90 |
Print using high-speed USB 2.0 port (wired) |
91 |
Enable the high-speed USB port for printing |
91 |
Copy |
92 |
Make a copy |
93 |
Copy on both sides (duplex) |
95 |
Additional options when copying |
97 |
Additional copy tasks |
99 |
Scan |
100 |
Set up Scan to Email |
101 |
Introduction |
101 |
Before you begin |
101 |
Step one: Access the HP Embedded Web Server (EWS) |
101 |
Step two: Configure the Network Identification settings |
102 |
Step three: Configure the Scan to Email feature |
103 |
Method one: Basic configuration using the Email Setup Wizard |
103 |
Method two: Advanced configuration using the Email Setup |
106 |
Step four: Configure the Quick Sets (optional) |
110 |
Step five: Set up Scan to Email to use Office 365 Outlook (optional) |
111 |
Introduction |
111 |
Configure the outgoing email server (SMTP) to send an email from an Office 365 Outlook account |
111 |
Set up Scan to Network Folder |
114 |
Introduction |
114 |
Before you begin |
114 |
Step one: Access the HP Embedded Web Server |
114 |
Step two: Set up Scan to Network Folder |
114 |
Method one: Use the Scan to Network Folder Wizard |
114 |
Method two: Use Scan to Network Folder Setup |
116 |
Step one: Begin the configuration |
116 |
Step two: Configure the Scan to Network Folder settings |
116 |
Dialog one: Set the Quick Set name, description, and options for user interaction at the control pan ... |
116 |
Dialog two: Folder Settings |
117 |
Configure the destination folder for scanned documents |
117 |
Select the destination folder permissions |
120 |
Dialog three: Notification settings |
121 |
Dialog four: Scan Settings |
122 |
Dialog five: File Settings |
122 |
Dialog six: Summary |
123 |
Step three: Complete the configuration |
123 |
Set up Scan to SharePoint® (Flow models only) |
124 |
Introduction |
124 |
Before you begin |
124 |
Step one: Access the HP Embedded Web Server (EWS) |
124 |
Step two: Enable Scan to SharePoint® and create a Scan to SharePoint Quick Set |
124 |
Quick set scan settings and options for Scan to SharePoint® |
126 |
Set up Scan to USB Drive |
128 |
Introduction |
128 |
Step one: Access the HP Embedded Web Server |
128 |
Step two: Enable Scan to USB Drive |
128 |
Step three: Configure the Quick Sets (optional) |
128 |
Default scan settings for Scan to USB Drive setup |
129 |
Default file settings for Scan to USB Drive setup |
130 |
Scan to email |
132 |
Introduction |
132 |
Scan to email |
132 |
Scan to job storage |
135 |
Introduction |
135 |
Scan to job storage on the printer |
135 |
Print from job storage on the printer |
137 |
Scan to network folder |
138 |
Introduction |
138 |
Scan to network folder |
138 |
Scan to SharePoint |
140 |
Introduction |
140 |
Scan to SharePoint |
140 |
Scan to USB drive |
142 |
Introduction |
142 |
Scan to USB drive |
142 |
Additional options when scanning |
144 |
HP JetAdvantage business solutions |
147 |
Additional scan tasks |
148 |
Fax |
150 |
Set up fax |
151 |
Introduction |
151 |
Set up fax by using the printer control panel |
151 |
Change fax configurations |
152 |
Fax dialing settings |
152 |
General fax send settings |
153 |
Fax receive settings |
153 |
Send a fax |
155 |
Additional fax tasks |
157 |
Manage the printer |
158 |
Advanced configuration with the HP Embedded Web Server (EWS) |
159 |
Introduction |
159 |
How to access the HP Embedded Web Server (EWS) |
160 |
HP Embedded Web Server features |
160 |
Information tab |
160 |
General tab |
161 |
Copy/Print tab |
162 |
Scan/Digital Send tab |
162 |
Fax tab |
163 |
Supplies tab |
164 |
Troubleshooting tab |
164 |
Security tab |
165 |
HP Web Services tab |
165 |
Networking tab |
165 |
Other Links list |
167 |
Configure IP network settings |
168 |
Printer sharing disclaimer |
168 |
View or change network settings |
168 |
Rename the printer on a network |
168 |
Manually configure IPv4 TCP/IP parameters from the control panel |
169 |
Manually configure IPv6 TCP/IP parameters from the control panel |
169 |
Link speed and duplex settings |
170 |
Printer security features |
171 |
Introduction |
171 |
Security statements |
171 |
Assign or change the system password using the HP Embedded Web Server |
171 |
IP Security |
172 |
Lock the formatter |
172 |
Encryption support: HP High Performance Secure Hard Disks |
172 |
Energy-conservation settings |
173 |
Introduction |
173 |
Print with EconoMode |
173 |
Set the sleep timer and configure the printer to use 1 watt or less of power |
173 |
Set the sleep schedule |
174 |
HP Web Jetadmin |
175 |
Software and firmware updates |
176 |
Solve problems |
178 |
Customer support |
179 |
Control panel help system |
180 |
Reset factory settings |
181 |
Introduction |
181 |
Method one: Reset factory settings from the printer control panel |
181 |
Method two: Reset factory settings from the HP Embedded Web Server (network-connected printers only) |
181 |
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel |
182 |
Change the “Very Low” settings |
182 |
For printers with fax capability |
182 |
Order supplies |
183 |
Printer does not pick up paper or misfeeds |
184 |
Introduction |
184 |
The printer does not pick up paper |
184 |
The printer picks up multiple sheets of paper |
186 |
The document feeder jams, skews, or picks up multiple sheets of paper |
190 |
Clear paper jams |
191 |
Introduction |
191 |
Paper jam locations |
192 |
Auto-navigation for clearing paper jams |
193 |
Experiencing frequent or recurring paper jams? |
193 |
Clear paper jams in the document feeder (31.13) |
194 |
Clear paper jams in Tray 1 (13.A1) |
196 |
Clear paper jams in Trays 2, 3, 4, 5 (13.A2, 13.A3, 13.A4, 13.A5) |
198 |
Clear paper jams in the 2,000-sheet high-capacity input tray (13.A, 13.F) |
201 |
Clear paper jams in the right door and fuser area (13.B9, 13.B2, 13.FF) |
205 |
Clear paper jams in the output bin (13.E1) |
208 |
Clear paper jams in the duplexer (13.C, 13.D, 13.B) |
208 |
Clear paper jams in the envelope feeder (13.A) |
209 |
Clear paper jams in the HP 900-sheet 3-bin Stapling Mailbox (13.E, 13.7) |
211 |
Clear staple jams (13.8) |
213 |
Resolving mono print quality problems |
216 |
Introduction |
216 |
Troubleshoot print quality |
216 |
Update the printer firmware |
216 |
Print from a different software program |
216 |
Check the paper-type setting for the print job |
216 |
Check the paper type setting on the printer |
217 |
Check the paper type setting (Windows) |
217 |
Check the paper type setting (macOS) |
217 |
Check toner-cartridge status |
217 |
Print a cleaning page |
218 |
Visually inspect the toner cartridge or cartridges |
218 |
Check paper and the printing environment |
219 |
Step one: Use paper that meets HP specifications |
219 |
Step two: Check the environment |
219 |
Step three: Set the individual tray alignment |
219 |
Try a different print driver |
220 |
Check the EconoMode settings |
220 |
Adjust print density |
221 |
Troubleshoot image defects |
221 |
Improve copy image quality |
229 |
Check the scanner glass for dirt and smudges |
229 |
Calibrate the scanner |
230 |
Check the paper settings |
231 |
Check the paper selection options |
231 |
Check the image-adjustment settings |
231 |
Optimize copy quality for text or pictures |
232 |
Edge-to-edge copying |
232 |
Improve scan image quality |
233 |
Check the scanner glass for dirt and smudges |
233 |
Check the resolution settings |
234 |
Check the image-adjustment settings |
235 |
Optimize scan quality for text or pictures |
235 |
Check the output-quality settings |
236 |
Improve fax image quality |
237 |
Check the scanner glass for dirt and smudges |
237 |
Check the send-fax resolution settings |
238 |
Check the image-adjustment settings |
239 |
Optimize fax quality for text or pictures |
239 |
Check the error-correction settings |
239 |
Check the fit-to-page setting |
240 |
Send to a different fax machine |
240 |
Check the sender's fax machine |
240 |
Solve wired network problems |
241 |
Introduction |
241 |
Poor physical connection |
241 |
The computer is using the incorrect IP address for the printer |
241 |
The computer is unable to communicate with the printer |
242 |
The printer is using incorrect link and duplex settings for the network |
242 |
New software programs might be causing compatibility problems |
242 |
The computer or workstation might be set up incorrectly |
242 |
The printer is disabled, or other network settings are incorrect |
242 |
Solve wireless network problems |
243 |
Introduction |
243 |
Wireless connectivity checklist |
243 |
The printer does not print after the wireless configuration completes |
244 |
The printer does not print, and the computer has a third-party firewall installed |
244 |
The wireless connection does not work after moving the wireless router or printer |
244 |
Cannot connect more computers to the wireless printer |
245 |
The wireless printer loses communication when connected to a VPN |
245 |
The network does not appear in the wireless networks list |
245 |
The wireless network is not functioning |
245 |
Reduce interference on a wireless network |
246 |
Solve fax problems |
247 |
Checklist for solving fax problems |
247 |
What type of phone line are you using? |
247 |
Are you using a surge-protection device? |
247 |
Are you using a phone company voice-messaging service or an answering machine? |
247 |
Does your phone line have a call-waiting feature? |
248 |
Check fax accessory status |
248 |
General fax problems |
249 |
The fax failed to send |
249 |
An Out of Memory status message displays on the printer control panel |
249 |
Print quality of a photo is poor or prints as a gray box |
249 |
You touched the Stop button to cancel a fax, but the fax was still sent |
249 |
No fax address book button displays |
249 |
Not able to locate the Fax settings in HP Web Jetadmin |
249 |
The header is appended to the top of the page when the overlay option is enabled |
249 |
A mix of names and numbers is in the recipients box |
249 |
A one-page fax prints as two pages |
249 |
A document stops in the document feeder in the middle of faxing |
250 |
The volume for sounds coming from the fax accessory is too high or too low |
250 |