HP P4000 HP LeftHand / P4000 Support Resource Guide - Page 4

To download specific patches for P4000 / LeftHand products, go to: www.hp.com • Click on "Support and Drivers" in the top menu • Select task : "Download drivers and software (and firmware)" • Enter product "HP LeftHand" and click GO • Select your Product, then Select "Cross operating system (BIOS, Firmware, Diagnostics, etc.") CONTRACTS AND SUPPORT OFFERINGS For data sheets on Support offerings: • Go to: http://h18006.www1.hp.com/storage/highlights/lefthandsans.html • On the left side, under Customer Assistance, select 'Services' • If you scroll to the bottom of the page you will see a link under Storage Technology Services and you will click Storage Support • At the Storage Services/Storage Support page, select the support offering you are looking for. Purchasing, uplifting, registering, renewing, updating or other questions on your Support Contract / Service Agreement ID (SAID) Care Pack: • Contact your HP Authorized reseller; they will work with the HP Distributor to address your contract needs. • Alternatively, if you would like to speak to someone immediately, contact the following; o US and Canada US HP Services Customer Operations Business Center; 1-800-386-1115 ƒ Select option #2 for Inquiries Regarding Support Agreements ƒ Select option #3 for Registration of Your Onsite HP CarePack o Latin America Tel: +1 305 267-4220 o Europe, Middle East and Africa Email [email protected] o Asia Pacific and Japan Contact your local Sales Representative or Reseller Viewing your current contracts From http://www.itrc.hp.com, under My Profile, select View Support Agreements, HP Care Packs and Warranties. • Registration on ITRC and linking a support agreement to a user ID is. For more information, go to: http://www.itrc.hp.com and http://www.itrc.hp.com/service/entitlements/linkSupportAgreement.do o Problems with ITRC? Once logged in, select the "Contact HP" link at the top-left section of the page. Select "ask a question about using the IT resource center" • For a copy of your support contract or to discuss the terms and conditions please contact your HP Authorized Reseller. If you do not purchase through a HP Authorized reseller please phone 1-800-386-1115 and select option 1 to locate your contract administrator. Important information on Bundle vs Individual Unit Serial Numbers: Many LeftHand / HP P4000 Storage Modules are purchased as part of a "bundle" or "SAN" package. In those cases, each node will have a label with its individual serial number, but will also have a separate label with the "Bundle Serial Number". When providing serial numbers to technical support for contract or support entitlement purposes, you will always refer to the bundle serial number. The bundle serial number is what the warranty and support contracts are tied to. 4