HP P4000 HP LeftHand / P4000 Support Resource Guide - Page 7

For license moves, questions, licensing problems, or problems with http://webware.hp.com contact the licensing center either by phone or email. • Americas: 1-800-326-0411 - Hours of operation: 6:00 am to 6:00 pm MST o Or email [email protected] Please include the HP sales order number, Service Agreement ID (SAID), serial number and a brief description of the problem. • Europe, Middle East and Africa: Phone: (+31-55-543-4642) Fax: (+31-55-543-4645) Hours of operation: 9:00 to 18:00 CET Or email [email protected] Please include the HP sales order number, Service Agreement ID (SAID), serial number and a brief description of the problem. • Asia Pacific and Japan: Phone: (outside Japan) (+81-3-3227-5672) - English Support Phone: (within Japan) 03-3227-5264 - Japanese Support Fax: (+81-3-3227-5238) Hours of operation: 9:00 am to 5:00 pm JST Or email [email protected] Please include the HP sales order number, Service Agreement ID (SAID), serial number and a brief description of the problem. To determine who your Webware license owner is: The license owners were and are determined one of two ways; • For legacy customers; the license owner is individual that was identified as the primary technical contact in SalesForce before the acquisition. • For new customers; the license owner is the contact provided by sales on the HP sales order END-OF-LIFE POLICY Go to: www.hp.com/go/P4000Compatibility End of life policy is on Page 8. SUBMITTING SUPPORT CASES VIA THE WEB From http://www.itrc.hp.com, go to "Support Case Manager", the "Software Case" then submit your case following onscreen instructions • You must have an account on ITRC, and a SAID linked to that account. For more information, go to: http://www.itrc.hp.com and http://www.itrc.hp.com/service/entitlements/linkSupportAgreement.do o Problems with ITRC? Once logged in, select the "Contact HP" link at the top-left section of the page. Select "ask a question about using the IT resource center" Important information on Bundle vs individual Unit Serial Numbers: Many LeftHand / HP P4000 Storage Modules are purchased as part of a "bundle" or "SAN" package. In those cases, each node will have a label with its individual serial number, but will also have a separate label with the "Bundle Serial Number". When providing serial numbers to technical support for contract or support entitlement purposes, you will always refer to the bundle serial number. The bundle serial number is what the warranty and support contract are tied to. 7