HP Pavilion Aero 13 User Guide

HP Pavilion Aero 13 Manual

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  • HP Pavilion Aero 13 | User Guide - Page 1
    User Guide SUMMARY This guide provides information about components, network connection, power management, security, backing up, and more.
  • HP Pavilion Aero 13 | User Guide - Page 2
    back to S Mode. Learn more at Windows.com/SmodeFAQ. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select Manuals. Software terms By installing, copying, downloading, or otherwise using any software product preinstalled on
  • HP Pavilion Aero 13 | User Guide - Page 3
    Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the
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    Processor configuration setting (select products only) Important information about processor configurations. IMPORTANT: Select products are configured with an Intel® Pentium® N35xx/N37xx series or a Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer
  • HP Pavilion Aero 13 | User Guide - Page 5
    Table of contents 1 Getting started...1 Best practices...1 More HP resources ...1 2 Getting to know your computer...3 Locating hardware ...3 and fingerprint reader ...9 Special keys...10 Action keys ...11 Bottom ...13 Labels ...13 3 Connecting to a network ...16 Connecting to a wireless network
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    Charge (select products only)...31 Displaying battery charge...31 Finding battery information in HP Support Assistant (select products only 32 Conserving battery power ...32 Identifying low battery levels...32 Resolving a low battery level...33 Resolving a low battery level when external power is
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    Windows (select products only 47 Using an HP PC Hardware Diagnostics Windows hardware failure ID code 47 Accessing HP PC Hardware Diagnostics Windows 47 Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant 47 Accessing HP PC Hardware Diagnostics Windows from the Start menu
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    using HP Recovery media ...54 Changing the computer boot order ...55 12 Electrostatic discharge ...56 13 Specifications... HP commitment ...59 International Association of Accessibility Professionals (IAAP 60 Finding the best assistive technology ...60 Assessing your needs ...60 Accessibility for HP
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    Index ...64 ix
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    the instructions to find your product. ● ‒ or - ● Select the Search icon in the taskbar, type support in the search box, and then select HP Support Assistant. ● Support telephone numbers Replacement parts videos (select products only) Maintenance and service guides HP service center locations
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    access the latest version of the user guide. Regulatory, Safety, and Environmental Notices ● Important regulatory notices, including information about proper battery disposal, if needed. To access this document: ▲ Select the Search icon in the taskbar, type support in the search box, and then
  • HP Pavilion Aero 13 | User Guide - Page 12
    the right side of the computer. Table 2-1 Right-side components and their descriptions Component (1) USB SuperSpeed port (2) AC adapter and battery light Description Connects a USB device, provides high-speed data transfer, and (for select products) charges small devices (such as a smartphone
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    Table 2-1 Right-side components and their descriptions (continued) Component Description ● Amber: The AC adapter is connected and the battery is charging. ● Off: The battery is not charging. (3) Power connector Connects an AC adapter. Left side Identify the components on the left side of the
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    . Also connects an optional headset microphone. This jack does not support optional standalone microphones. WARNING! To reduce the risk of personal To access this guide: ▲ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. NOTE:
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    , Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. Keyboard area Keyboards can vary by language. 6 Chapter 2 Getting to know your
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    NOTE: The keyboard area, including the function keys and (select products only) power key, is disabled in stand, tent, and tablet modes. To enable the keyboard, including the power key, change to the clamshell mode. Touchpad settings and components Learn the touchpad settings and components Touchpad
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    Table 2-4 Touchpad components and their descriptions Component (1) Touchpad zone (2) Left control zone (3) Right control zone Description Reads your finger gestures to move the pointer or activate items on the screen. NOTE: For more information, see Using touchpad and touch screen gestures
  • HP Pavilion Aero 13 | User Guide - Page 18
    be located on the touchpad, on a side panel of the computer, or on the top cover below the keyboard. IMPORTANT: To verify that your computer supports fingerprint reader sign-in, select the Search icon in the taskbar, type Sign-in options in the search box and press enter. If Fingerprint recognition
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    Table 2-6 Power button and fingerprint reader and their descriptions (continued) Component Description To learn more about your power and sleep settings: (2) Fingerprint reader ▲ Right-click the Power icon , and then select Power and sleep settings. Allows a fingerprint logon to Windows,
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    Table 2-7 Special keys and their descriptions (continued) Component Description ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly
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    backlight will turn off after 30 seconds of inactivity. To turn the keyboard backlight back on, press any key or tap the touchpad. To conserve battery power, turn off this feature. Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD). Starts
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    that you might need when you troubleshoot system problems or travel internationally with the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand. ● Service label-Provides important information to identify your computer. When contacting support
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    Serial number (2) Product ID (3) HP product name and model number Table 2-11 Service label components Component (1) HP product name (2) Model number (3) Product ID (4) Serial number (5) Warranty period Table 2-12 Service label components Component (1) HP product name (2) Model number (3) Warranty
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    Table 2-12 Service label components (continued) Component (4) Product ID (5) Serial number ● Regulatory labels-Provide regulatory information about the computer. ● Wireless certification labels-Provide information about optional wireless devices
  • HP Pavilion Aero 13 | User Guide - Page 25
    communicates with a wireless router or a wireless access point. ● HP Mobile Broadband Module-Gives you wireless connectivity over a wireless wide area or network, connect to a network, and diagnose and repair network problems. To use operating system controls: On the taskbar, right-click the
  • HP Pavilion Aero 13 | User Guide - Page 26
    network cable to connect your wireless router to the modem, and test the internet service. 1. Be sure that the WLAN device is on. 2. On the taskbar, known networks. 3. Select Add network. 3. Follow the on-screen instructions to complete the connection. After the connection is made, right-click the
  • HP Pavilion Aero 13 | User Guide - Page 27
    . 3. Select Add device, and then in the Add a device dialog box, select Bluetooth. 4. Select your device from the list, and then follow the on-screen instructions. NOTE: If the device requires verification, a pairing code is displayed. On the device that you are adding, follow the on-screen
  • HP Pavilion Aero 13 | User Guide - Page 28
    4 Enjoying entertainment features Use your HP computer as an entertainment hub to socialize via the a docking station. To connect wireless speakers to your computer, follow the device manufacturer's instructions. To connect high-definition speakers to the computer, see Setting up HDMI audio on page
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    this document: ▲ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. To connect wireless headsets to your computer, follow the device manufacturer's instructions. Using sound settings Use sound settings to adjust system volume, change
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    port on the computer, using the correct cable. Follow the device manufacturer's instructions. For information about using your USB Type-C features, go to http://www.hp.com/support, and follow the instructions to find your product. Connecting a DisplayPort device using a USB Type-C cable (select
  • HP Pavilion Aero 13 | User Guide - Page 31
    key + p, the display state changes. NOTE: For best results, especially if you choose the Extend option, increase image on a high-definition TV or monitor, connect the high-definition device according to the instructions. NOTE: To connect an HDMI device to your computer, you need an HDMI cable,
  • HP Pavilion Aero 13 | User Guide - Page 32
    display state changes. NOTE: For best results, especially if you choose up HDMI audio HDMI is the only video interface that supports high-definition video and audio. Turn on HDMI audio After Select a setting, and then follow the on-screen instructions. Using data transfer Your computer is a powerful
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    For information about using your USB Type-C features, go to http://www.hp.com/support, and follow the instructions to find your product. Connecting devices to a USB Type-C port (select products only) To connect a USB Type-C device to your computer, you need a USB Type-C
  • HP Pavilion Aero 13 | User Guide - Page 34
    5 Navigating the screen Depending on your computer model, you can navigate the computer screen using one or more methods. ● Use touch gestures directly on the computer screen. ● Use touch gestures on the touchpad. ● Use an optional mouse or keyboard (purchased separately). ● Use an on-screen
  • HP Pavilion Aero 13 | User Guide - Page 35
    ● Zoom in by placing two fingers together on the touchpad zone or touch screen and then moving your fingers apart. Two-finger slide (touchpad and precision touchpad) Place two fingers slightly apart on the touchpad zone and then drag them up, down, left, or right to move up, down, or sideways on a
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    Four-finger tap (touchpad and precision touchpad) By default, the four-finger tap opens the Action Center. Tap four fingers on the touchpad zone to perform the gesture. To change the function of this gesture on a precision touchpad, select Start, select Settings, select Bluetooth & devices, and then
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    One-finger slide (touch screen) Use the one-finger slide to pan or scroll through lists and pages, or to move an object. ● To scroll across the screen, lightly slide one finger across the screen in the direction you want to move. ● To move an object, press and hold your finger on an object, and then
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    user from accessing data on your computer, even encrypted data, HP recommends that you always initiate Hibernation instead of Sleep anytime the manually. For more information, see Initiating and exiting Sleep on page 29. ● Hibernation-The Hibernation state is automatically initiated if the battery
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    In the left pane, select Choose what the power buttons do (wording might vary by product). 3. Depending on your product, you can enable Hibernation for battery power or external power in any of the following ways: ● Power button-Under Power and sleep buttons and lid settings (wording might vary by
  • HP Pavilion Aero 13 | User Guide - Page 40
    . WARNING! To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. Computer battery life varies, depending on power management settings, programs running on the computer, screen brightness
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    , contact support. HP Support Assistant provides the following tools and information about the battery: ● HP Battery Check ● Information about battery types, specifications, life cycles, and capacity Conserving battery power Be sure to conserve battery power and maximize battery life. ● Lower
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    and to external power. 2. Exit Hibernation by pressing the power button. Factory-sealed battery To monitor the status of the battery, or if the battery is no longer holding a charge, run HP Battery Check in the HP Support Assistant app (select products only). 1. Select the Search icon in the taskbar
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    only) ● When running Disk Defragmenter on computers with internal hard drives ● When performing a backup or recovery When you connect the computer to external power: ● The battery begins to charge. ● The Power icon changes appearance. When you disconnect external power: ● The computer switches to
  • HP Pavilion Aero 13 | User Guide - Page 44
    the Search icon in the taskbar, type disk in the search box, and then select Disk Cleanup. 2. Follow the on-screen instructions. Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis. Updates can resolve issues and bring new features and options to
  • HP Pavilion Aero 13 | User Guide - Page 45
    search box, and then select the HP Support Assistant app. ‒ or - Select the question mark icon in the taskbar. 2. Under My notebook, select Updates. The Software and Drivers window opens, and Windows checks for updates. 3. Follow the on-screen instructions. Updating programs only Use this procedure
  • HP Pavilion Aero 13 | User Guide - Page 46
    and other connected external devices. Remove any installed batteries from items such as wireless keyboards. CAUTION: To in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not followed by disinfection, as a best practice for preventing the spread of
  • HP Pavilion Aero 13 | User Guide - Page 47
    other connected external devices. Remove any installed batteries from items such as wireless keyboards. any openings. If liquid makes its way inside your HP product, it can cause damage to the product. products, proper care is important for best results over the life of the product. Because of the
  • HP Pavilion Aero 13 | User Guide - Page 48
    ● Avoid contact with sharp objects or rough surfaces that might scratch the wood. See Removing dirt and debris from your computer on page 37 for the recommended steps to clean the high-touch, external surfaces on your computer. After you remove the dirt and debris, you can also clean the surfaces
  • HP Pavilion Aero 13 | User Guide - Page 49
    letters, punctuation, symbols, and numbers. ● Before you send your computer for service, back up your files, delete confidential files, and then remove all password the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. - or - Select the
  • HP Pavilion Aero 13 | User Guide - Page 50
    . - or Turn on or restart the tablet, and then quickly hold down the Windows button. b. Tap f10. 2. Select Security, and then follow the on-screen instructions. To save your changes, select Exit, select Save Changes and Exit, and then select Yes. NOTE: If you are using arrow keys to highlight your
  • HP Pavilion Aero 13 | User Guide - Page 51
    select Set up. 4. Select Get started, and then follow the on-screen instructions to enroll your fingerprint or facial ID and set up a PIN. IMPORTANT: , select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. - or - Select the question mark
  • HP Pavilion Aero 13 | User Guide - Page 52
    HP, Windows, and third-party software installed on your computer should be regularly updated to correct security problems instructions. Using HP TechPulse (select products only) HP TechPulse is a cloud-based IT solution that enables businesses to effectively manage and secure their company assets. HP
  • HP Pavilion Aero 13 | User Guide - Page 53
    and troubleshooting the file. Determining the BIOS version To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer. To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. ● HP Support Assistant
  • HP Pavilion Aero 13 | User Guide - Page 54
    the search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select Updates. The Checking for Updates window opens, and Windows checks for updates. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify
  • HP Pavilion Aero 13 | User Guide - Page 55
    file that has an .exe extension (for example, filename.exe). The BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. 46 Chapter
  • HP Pavilion Aero 13 | User Guide - Page 56
    such as keyboard, mouse, or audio and video palette, you must perform troubleshooting steps before you can receive a failure ID. ▲ You have several options after you receive a failure ID: ● Select Next to open the Event Automation Service (EAS) page, where you can log the case. - or - ● Scan the QR
  • HP Pavilion Aero 13 | User Guide - Page 57
    test that you want to run, and then follow the on-screen instructions. NOTE: To stop a diagnostic test, select Cancel. Downloading HP PC Hardware Diagnostics Windows The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only. You must use a Windows computer to
  • HP Pavilion Aero 13 | User Guide - Page 58
    scan the failure ID code that appears on the next screen. The HP Customer Support - Service Center page appears with your failure ID and product number automatically filled in. Follow the on-screen instructions. - or - Contact support, and provide the failure ID code. NOTE: To start diagnostics on
  • HP Pavilion Aero 13 | User Guide - Page 59
    UEFI is not included in the HP Tool partition. ● The hard drive is damaged. NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are
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    by using the product name or number. 1. Go to http://www.hp.com/support. 2. Select Software and Drivers, select your type of product, enter instructions to select and download the Remote UEFI version for the product. Customizing Remote HP PC Hardware Diagnostics UEFI settings Using the Remote HP
  • HP Pavilion Aero 13 | User Guide - Page 61
    2. Select Advanced, and then select Settings. 3. Make your customization selections. 4. Select Exit, then select Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. 52 Chapter 10 Using HP PC Hardware Diagnostics
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    If you will be performing recovery procedures on a tablet, the tablet battery must be at least 70% charged before you start the recovery process. support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. IMPORTANT: HP
  • HP Pavilion Aero 13 | User Guide - Page 63
    53. NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. To recover your system: ▲ Insert the HP Recovery media, and then restart the computer. NOTE
  • HP Pavilion Aero 13 | User Guide - Page 64
    . You can select an optical drive or a USB flash drive, depending on the location of your HP Recovery media. IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base you want to boot, and then follow the on-screen instructions. Changing the computer boot order 55
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    IMPORTANT: To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: ● If removal or installation instructions direct you to unplug the computer, first be sure that it is properly grounded. ● Keep components in their electrostatic-safe containers until
  • HP Pavilion Aero 13 | User Guide - Page 66
    or a DC power source supplied and approved by HP for use with this computer. The computer can operate specifications. The voltage and current for your computer is located on the regulatory label. Table 13-1 DC power specifications Input Power Rating Operating voltage and current 5 V dc @ 3
  • HP Pavilion Aero 13 | User Guide - Page 67
    240 V rms. Operating environment Use the operating specifications for helpful information when you travel with or store your computer. Table 13-2 Operating environment specifications Factor Metric U.S. Temperature Operating 5°C to 35°C 41°F to 95°F Nonoperating -20°C to 60°C -4°F to 140
  • HP Pavilion Aero 13 | User Guide - Page 68
    best assistive technology on page 60. The HP commitment HP is committed to providing products and services that are accessible for people with disabilities. This commitment supports key objectives to guide HP actions. All HP managers and employees are expected to support these objectives and their
  • HP Pavilion Aero 13 | User Guide - Page 69
    accessibility. This commitment supports HP's accessibility goal of designing, producing, and marketing products and services that people with several products, answer your questions, and facilitate your selection of the best solution for your situation. You will find that professionals qualified to
  • HP Pavilion Aero 13 | User Guide - Page 70
    disabilities. These regulations are historically applicable to telecommunications products and services, PCs and printers with certain communications and video playback features, their associated user documentation, and their customer support. Standards The US Access Board created Section 508 of the
  • HP Pavilion Aero 13 | User Guide - Page 71
    , regulations, and standards. ● United States ● Canada ● Europe ● Australia Useful accessibility resources and links These organizations, institutions, the internet. Listing on this page does not imply endorsement by HP. Organizations These organizations are a few of the many that provide
  • HP Pavilion Aero 13 | User Guide - Page 72
    that relates to disabilities and age-related limitations. HP comfort and safety guide HP public sector sales Contacting support HP offers technical support and assistance with accessibility options for customers with disabilities. NOTE: Support is in English only. ● Customers who are deaf
  • HP Pavilion Aero 13 | User Guide - Page 73
    levels 32 resolving low battery level 33 battery charge 31 battery information, finding 32 battery power 31 best practices 1 BIOS determining version 44 downloading an update 45 starting the Setup Utility 44 updating 44 Bluetooth device 16, 17 Bluetooth label 13 boot order, changing 55 bottom
  • HP Pavilion Aero 13 | User Guide - Page 74
    49 using 47 HP Recovery media recovery 54 HP resources 1 HP TechPulse 43 I 13 regulatory 13 serial number 13 service 13 wireless certification 13 WLAN 13 left control zone, identifying 7, 8 left side components 4 lights AC adapter and battery 3 camera 6 caps lock 8 power 8 touchpad 7 low battery
  • HP Pavilion Aero 13 | User Guide - Page 75
    Section 508 accessibility standards 61 serial number, computer 13 service labels, locating 13 Setup Utility (BIOS) passwords 41 shipping the the keyboard and optional mouse 28 using the touchpad 25 V vents, identifying 13 video DisplayPort device 21 HDMI port 22 USB Type-C 24 wireless displays 23
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User Guide
SUMMARY
This guide provides information about components, network connection, power management, security, backing up,
and more.