HP Pavilion dv3-2000 Multimedia - Windows Vista - Page 29

The disc drive does not work, A disc does not play, Start, Control Panel, Device Manager

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The disc drive does not work If the disc drive does not work, the computer may not be detecting the drive because a device driver is missing or corrupted. If you suspect that the disc drive is not being detected, verify that the drive is listed in Device Manager. 1. Remove any discs from the optical drive. 2. Click Start > Control Panel > Device Manager. 3. In the Device Manager window, click the plus sign (+) next to DVD/CD-ROM drives, unless a minus sign (-) is already showing. Look for an optical drive listing. If the drive is not listed, install (or reinstall) the device driver as instructed in the following section. A disc does not play ● Save your work and close all open programs before playing a CD, DVD, or BD. ● Log off the Internet before playing a CD, DVD, or BD. ● Be sure that you insert the disc properly. ● Be sure that the disc is clean. If necessary, clean the disc with filtered water and a lint-free cloth. Wipe from the center of the disc to the outer edge. ● Check the disc for scratches. If you find scratches, treat the disc with an optical disc repair kit available at many electronics stores. ● Disable Sleep before playing the disc. Do not initiate Hibernation or Sleep while playing a disc. Otherwise, you may see a warning message asking if you want to continue. If this message is displayed, click No. After you click No, the computer may behave in either of the following ways: ◦ Playback may resume. - or - ◦ The playback window in the multimedia program may close. To return to playing the disc, click the Play button in your multimedia program to restart the disc. In rare cases, you may need to exit the program and then restart it. ● Increase system resources: ◦ Turn off or disconnect external devices, such as printers and scanners, to free up system resources and improve playback quality. ◦ Change desktop color properties by lowering system color properties to 16-bit color as follows: 1. Right-click anywhere on the desktop except on an icon, and then select Personalize > Display Settings. 2. Set Colors to Medium (16 bit), if this setting is not already selected. The disc drive does not work 25

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The disc drive does not work
If the disc drive does not work, the computer may not be detecting the drive because a device driver is
missing or corrupted. If you suspect that the disc drive is not being detected, verify that the drive is listed
in Device Manager.
1.
Remove any discs from the optical drive.
2.
Click
Start
>
Control Panel
>
Device Manager
.
3.
In the Device Manager window, click the plus sign (+) next to
DVD/CD-ROM drives
, unless a minus
sign (-) is already showing. Look for an optical drive listing.
If the drive is not listed, install (or reinstall) the device driver as instructed in the following section.
A disc does not play
●
Save your work and close all open programs before playing a CD, DVD, or BD.
●
Log off the Internet before playing a CD, DVD, or BD.
●
Be sure that you insert the disc properly.
●
Be sure that the disc is clean. If necessary, clean the disc with filtered water and a lint-free cloth.
Wipe from the center of the disc to the outer edge.
●
Check the disc for scratches. If you find scratches, treat the disc with an optical disc repair kit
available at many electronics stores.
●
Disable Sleep before playing the disc.
Do not initiate Hibernation or Sleep while playing a disc. Otherwise, you may see a warning
message asking if you want to continue. If this message is displayed, click
No
. After you click No,
the computer may behave in either of the following ways:
◦
Playback may resume.
– or –
◦
The playback window in the multimedia program may close. To return to playing the disc, click
the
Play
button in your multimedia program to restart the disc. In rare cases, you may need
to exit the program and then restart it.
●
Increase system resources:
◦
Turn off or disconnect external devices, such as printers and scanners, to free up system
resources and improve playback quality.
◦
Change desktop color properties by lowering system color properties to 16-bit color as follows:
1. Right-click anywhere on the desktop except on an icon, and then select
Personalize
>
Display Settings
.
2. Set
Colors
to
Medium (16 bit)
, if this setting is not already selected.
The disc drive does not work
25