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HP Pavilion dv7-6c00 User Guide HP Notebook - Page 104

Contacting customer support, Contact HP worldwide

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Contacting customer support If the information provided in this user guide or in Help and Support does not address your questions, you can contact customer support at: http://www.hp.com/go/contactHP NOTE: For worldwide support, click Contact HP worldwide on the left side of the page, or go to http://welcome.hp.com/country/us/en/wwcontact_us.html. At this location, you have the following choices: ● Chat online with an HP technician. NOTE: When technical support chat is not available in a particular language, it is available in English. ● E-mail customer support. ● Find customer support worldwide telephone numbers. ● Locate an HP service center. 94 Appendix A Troubleshooting and support

Section	Page
Introduction	11
Important first steps	11
Finding information	12
Getting to know your computer	14
Top	14
TouchPad	14
Lights	15
Buttons, speakers, and fingerprint reader	16
Keys	18
Front	19
Right side	20
Left side	21
Display	22
Rear	23
Bottom	24
Labels	25
HP QuickWeb (select models only)	26
Getting started	26
Starting HP QuickWeb	27
Networking	28
Using an Internet service provider	28
Creating a wireless connection	29
Identifying wireless and network status icons	29
Turning wireless devices on or off	30
Using HP Connection Manager (select models only)	30
Using operating system controls	30
Using a WLAN	30
Connecting to an existing WLAN	31
Setting up a new WLAN network	31
Configuring a wireless router	32
Protecting your WLAN	32
Roaming to another network	33
Using Bluetooth wireless devices	33
Bluetooth and Internet Connection Sharing (ICS)	33
Connecting to a wired network	34
Connecting to a local area network (LAN) (select models only)	34
Pointing devices and keyboard	35
Using pointing devices	35
Setting pointing device preferences	35
Using the TouchPad	35
Turning the TouchPad off or on	36
Navigating	37
Selecting	37
Using TouchPad gestures	38
Scrolling	39
Pinching/Zooming	39
Rotating	40
Flicking	40
Using the keyboard	41
Using the action keys	41
Using the hotkeys	42
Using keypad	43
Using the integrated numeric keypad	43
Using an optional external numeric keypad	43
Multimedia and other features	44
Using the media activity controls	44
Audio	44
Adjusting the volume	45
Checking audio functions on the computer	45
Using Beats Audio (select models only)	46
Webcam (select models only)	46
Video	47
VGA	47
HDMI	48
Configuring audio for HDMI	48
Intel Wireless Display (select models only)	49
Using CyberLink PowerDVD (select models only)	49
Power management	50
Inserting or removing the battery	50
Inserting the battery	50
Removing the battery	51
Shutting down the computer	52
Setting power options	52
Using power-saving states	52
Initiating and exiting Sleep	53
Initiating and exiting Hibernation	53
Using the power meter	54
Using power plans	54
Viewing the current power plan	54
Selecting a different power plan	54
Customizing power plans	54
Setting password protection on wakeup	55
Using HP Power Manager (select models only)	55
Using battery power	56
Finding battery information	56
Using Battery Check	56
Displaying the remaining battery charge	57
Maximizing battery discharge time	57
Managing low battery levels	57
Identifying low battery levels	57
Resolving a low battery level	58
Resolving a low battery level when external power is available	58
Resolving a low battery level when a charged battery is available	58
Resolving a low battery level when no power source is available	58
Resolving a low battery level when the computer cannot exit Hibernation	58
Conserving battery power	58
Storing a battery	58
Disposing of a used battery	59
Replacing the battery	59
Using external AC power	59
Testing an AC adapter	60
External cards and devices	61
Using Digital Media Slot cards (select models only)	61
Inserting a digital card	61
Removing a digital card	62
Using a USB device	62
Connecting a USB device	62
Removing a USB device	63
Using optional external devices	64
Using optional external drives	64
Drives	65
Handling drives	65
Using hard drives	66
Improving hard drive performance	66
Using Disk Defragmenter	66
Using Disk Cleanup	66
Using HP 3D DriveGuard (select models only)	66
Identifying HP 3D DriveGuard status	67
Managing power with a parked hard drive	67
Using HP 3D DriveGuard software	68
Adding or replacing a hard drive	68
Removing or replacing the primary hard drive	68
Removing the hard drive	68
Replacing the hard drive	70
Removing or replacing the secondary hard drive (select models only)	72
Removing the hard drive	72
Replacing the hard drive	73
Using optical drives (select models only)	75
Identifying the installed optical drive	75
Inserting an optical disc	75
Removing an optical disc	76
When the disc tray opens normally	76
When the disc tray fails to open normally	77
Sharing optical drives	78
Memory modules	79
Adding or replacing memory modules	79
Security	82
Protecting the computer	82
Using passwords	82
Setting passwords in Windows	83
Setting passwords in Setup Utility (BIOS)	83
Managing an administrator password	84
Entering an administrator password	84
Managing a power-on password	85
Entering a power-on password	85
Using antivirus software	85
Using firewall software	85
Installing critical security updates	86
Installing an optional security cable	87
Using the fingerprint reader	87
Backup and recovery	88
Restoring the system	89
Creating restore media	89
Performing a system recovery	90
Using the dedicated recovery partition (select models only)	90
Restoring using the restore media	91
Changing the computer boot order	91
Backing up and recovering your information	91
Using Windows Backup and Restore	92
Using Windows system restore points	93
When to create restore points	93
Create a system restore point	93
Restore to a previous date and time	93
Setup Utility (BIOS) and System Diagnostics	94
Using Setup Utility (BIOS)	94
Starting Setup Utility (BIOS)	94
Changing the language of Setup Utility (BIOS)	94
Navigating and selecting in Setup Utility (BIOS)	95
Displaying system information	95
Restoring factory settings in Setup Utility (BIOS)	95
Exiting Setup Utility (BIOS)	96
Updating the BIOS	96
Determining the BIOS version	96
Downloading a BIOS update	97
Using System Diagnostics	98
Troubleshooting and support	99
Troubleshooting	99
The computer is unable to start up	99
The computer screen is blank	99
Software is functioning abnormally	99
The computer is on but not responding	100
The computer is unusually warm	100
An external device is not working	100
The wireless network connection is not working	100
The optical disc tray does not open for removal of a disc	101
The computer does not detect the disc drive	102
A disc does not play	102
The process of burning a disc does not begin, or it stops before completion	103
Contacting customer support	104
Cleaning your computer	105
Cleaning the display	105
Cleaning the sides and cover	105
Cleaning the TouchPad and keyboard	105
Traveling with the computer	106
Updating programs and drivers	108
Electrostatic Discharge	109
Specifications	110
Input power	110
DC plug of external HP power supply	110
Operating environment	111
Using SoftPaq Download Manager	112