HP Photosmart Wireless All-in-One Printer - B109 User Guide - Page 70

Scan troubleshooting, dpi, in black and white.

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Solve a problem For more information on setting up the product and connecting it to your computer, see the setup instructions that came with the product. Cause: The product was not properly connected to the computer. Scan troubleshooting Use this section to solve these scan problems: • Scanned image is incorrectly cropped • Scanned image shows dotted lines instead of text • Text format is incorrect • Text is incorrect or missing Scanned image is incorrectly cropped Solution: The autocropping feature in the software crops anything that is not part of the main image. Sometimes this might not be what you want. In that case, turn off autocropping in the software and crop the scanned image manually, or not at all. Cause: The software was set to automatically crop scanned pictures. Scanned image shows dotted lines instead of text Solution: Make a black-and-white copy of the original and then scan the copy. Cause: If you used the Text image type to scan text that you planned to edit, the scanner might not have recognized color text. The Text image type scans at 300 x 300 dpi, in black and white. If you scanned an original that has graphics or artwork surrounding the text, the scanner might not have recognized the text. Text format is incorrect Solution: Some applications cannot handle framed text formatting. Framed text is one of the scan document settings in the software. It maintains complex layouts, such Scan troubleshooting 67

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For more information on setting up the product and connecting it to your computer,
see the setup instructions that came with the product.
Cause:
The product was not properly connected to the computer.
Scan troubleshooting
Use this section to solve these scan problems:
•
Scanned image is incorrectly cropped
•
Scanned image shows dotted lines instead of text
•
Text format is incorrect
•
Text is incorrect or missing
Scanned image is incorrectly cropped
Solution:
The autocropping feature in the software crops anything that is not part
of the main image. Sometimes this might not be what you want. In that case, turn off
autocropping in the software and crop the scanned image manually, or not at all.
Cause:
The software was set to automatically crop scanned pictures.
Scanned image shows dotted lines instead of text
Solution:
Make a black-and-white copy of the original and then scan the copy.
Cause:
If you used the
Text
image type to scan text that you planned to edit, the
scanner might not have recognized color text. The
Text
image type scans at 300 x 300
dpi, in black and white.
If you scanned an original that has graphics or artwork surrounding the text, the
scanner might not have recognized the text.
Text format is incorrect
Solution:
Some applications cannot handle framed text formatting. Framed text is
one of the scan document settings in the software. It maintains complex layouts, such
Scan troubleshooting
67
Solve a problem