HP Point of Sale rp5000 Getting Started (3rd Edition) - Page 23

Getting Started Solving Hardware Installation Problems (Continued) Problem Cause Solution Computer will not start. Wrong memory modules were used in the upgrade or memory modules were installed in the wrong location. 1. Review the documentation that came with the system to determine if you are using the correct memory modules and to verify the proper installation. 2. Observe the beeps and LED lights on the front of the computer. See "POST Diagnostic Front Panel LEDs and Audible Codes" on page 21 to determine possible causes. 3. If you still cannot resolve the issue, contact Customer Support. *You must be logged in as an Administrator to make changes in the Device Manager. Power LED flashes Red five times, once every second, followed by a two-second pause, and the computer beeps five times. Memory is installed incorrectly or is bad. 1. Reseat DIMMs. Power on the system. 2. Replace DIMMs one at a time to isolate the faulty module. 3. Replace third-party memory with HP memory. 4. Replace the system board. Getting Started www.hp.com 19