HP ProBook 5220m HP ProBook Notebook PC User Guide - Windows XP - Page 35

Cannot connect to a preferred network, Network status icon is not displayed

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NOTE: Windows includes the User Account Control feature to improve the security of your computer. You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Refer to Windows Help and Support for more information. 1. Select Start > My Computer. 2. Right click in the My Computer window. 3. Select Properties > Hardware > Device Manager > Network Adapters. 4. Identify the WLAN device from the Network adapters list. The listing for a WLAN device may include the term wireless, wireless LAN, WLAN, Wi-Fi or 802.11. If no WLAN device is listed, either your computer does not have an integrated WLAN device, or the driver for the WLAN device is not properly installed. For more information on troubleshooting WLANs, refer to the Web site links provided in Help and Support. Cannot connect to a preferred network Windows can automatically repair a corrupted WLAN connection: ● If there is a network status icon in the notification area, at the far right of the taskbar, right-click the icon, and then click Repair from the menu. Windows resets your network device and attempts to reconnect to one of the preferred networks. ● If an "x" is superimposed over the network status icon, one or more of your WLAN or LAN drivers are installed but the computer is not connected. ● If there is no network status icon in the notification area, follow these steps: 1. Select Start > Control Panel > Network and Internet Connections > Network Connections. 2. Click on one of the connections. 3. In the left pane, click Repair this connection. The Network connections window is displayed, and Windows resets your network device and attempts to reconnect to one of the preferred networks. Network status icon is not displayed If the network status icon is not displayed in the notification area after you configure the WLAN, the software driver is either missing or corrupted. A Windows "Device not Found" error message may also be displayed. The driver must be reinstalled. To get the latest version of the WLAN device software for your computer, follow these steps: 1. Open your Internet browser and go to http://www.hp.com/support. 2. Select your country or region. 3. Click the option for software and driver downloads, and then type your computer model number in the search box. 4. Press enter, and then follow the on-screen instructions. Troubleshooting wireless network problems 23

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NOTE:
Windows includes the User Account Control feature to improve the security of your computer.
You may be prompted for your permission or password for tasks such as installing software, running
utilities, or changing Windows settings. Refer to Windows Help and Support for more information.
1.
Select
Start
>
My Computer
.
2.
Right click in the My Computer window.
3.
Select
Properties
>
Hardware
>
Device Manager
>
Network Adapters
.
4.
Identify the WLAN device from the Network adapters list. The listing for a WLAN device may include
the term
wireless
,
wireless LAN
,
WLAN
,
Wi-Fi
or
802.11
.
If no WLAN device is listed, either your computer does not have an integrated WLAN device, or
the driver for the WLAN device is not properly installed.
For more information on troubleshooting WLANs, refer to the Web site links provided in Help and
Support.
Cannot connect to a preferred network
Windows can automatically repair a corrupted WLAN connection:
●
If there is a network status icon in the notification area, at the far right of the taskbar, right-click the
icon, and then click
Repair
from the menu.
Windows resets your network device and attempts to reconnect to one of the preferred networks.
●
If an “x” is superimposed over the network status icon, one or more of your WLAN or LAN drivers
are installed but the computer is not connected.
●
If there is no network status icon in the notification area, follow these steps:
1.
Select
Start
>
Control Panel
>
Network and Internet Connections
>
Network
Connections
.
2.
Click on one of the connections.
3.
In the left pane, click
Repair this connection
.
The Network connections window is displayed, and Windows resets your network device and
attempts to reconnect to one of the preferred networks.
Network status icon is not displayed
If the network status icon is not displayed in the notification area after you configure the WLAN, the
software driver is either missing or corrupted. A Windows “Device not Found” error message may also
be displayed. The driver must be reinstalled.
To get the latest version of the WLAN device software for your computer, follow these steps:
1.
Open your Internet browser and go to
support
.
2.
Select your country or region.
3.
Click the option for software and driver downloads, and then type your computer model number in
the search box.
4.
Press
enter
, and then follow the on-screen instructions.
Troubleshooting wireless network problems
23