HP Rp3000 HP Cash Drawer for Point of Sale System User Guide - Page 13

Troubleshooting, Solving Common Problems - drawer driver

Get HP Rp3000 - Point of Sale System PDF manuals and user guides
UPC - 884420494096
View all HP Rp3000 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 13 highlights

3 Troubleshooting Solving Common Problems The following table lists possible problems, the possible cause of each problem, and the recommended solutions. Table 3-1 Solving Common Problems Problem Possible Cause Solution Lock assembly does not lock. Keys may need to be replaced or lock may need repair or replacement. Order a new cash drawer with keys. Wrong key used. Use the key that came with the cash drawer. NOTE: Match the key number with the lock number. Cash drawer will not open electronically. Need to install printer drivers. Be sure the cash drawer is connected directly to the printer and that the security key is in the electrically online position (straight up and down). Install the software drivers that came with the printer and follow the instructions to configure the software to electronically open the cash drawer. Cables are loose or unplugged. Verify that the printer interface cable is fully seated into the connector on the bottom of the cash drawer and in the rear of the printer. Defective cable. If possible, change the cable that connects the cash drawer to the printer to determine if a different cable has the same condition. Defective cash drawer. If possible, change the non-functioning cash drawer with a functioning one (swap locations) and determine if the problem "follows the drawer." Solving Common Problems 7

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
3
Troubleshooting
Solving Common Problems
The following table lists possible problems, the possible cause of each problem, and the recommended
solutions.
Table 3-1
Solving Common Problems
Problem
Possible Cause
Solution
Lock assembly does not lock.
Keys may need to be replaced
or lock may need repair or
replacement.
Order a new cash drawer with keys.
Wrong key used.
Use the key that came with the cash drawer.
NOTE:
Match the key number with the lock number.
Cash drawer will not open
electronically.
Need to install printer drivers.
Be sure the cash drawer is connected directly to the printer
and that the security key is in the electrically online position
(straight up and down). Install the software drivers that
came with the printer and follow the instructions to
configure the software to electronically open the cash
drawer.
Cables are loose or unplugged.
Verify that the printer interface cable is fully seated into the
connector on the bottom of the cash drawer and in the rear
of the printer.
Defective cable.
If possible, change the cable that connects the cash drawer
to the printer to determine if a different cable has the same
condition.
Defective cash drawer.
If possible, change the non-functioning cash drawer with a
functioning one (swap locations) and determine if the
problem “follows the drawer.”
Solving Common Problems
7