HP Rp3000 HP Cash Drawer for Point of Sale System User Guide - Page 14

Using the Worldwide Web, Preparing to Call Technical Support - point sale system

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Table 3-1 Solving Common Problems (continued) Problem Possible Cause Solution Cash drawer is sticking or binding when opening and closing. Drawer slides are dirty. To clean the drawer slide, remove all dirt and debris from the slide by wiping the ball races of both slide members (the portion of the metal that the ball bearings ride in) with a clean, dry, and lint-free cloth shop towel. Do not use a paper towel. Drawer slides need lubricating. To lubricate the drawer slides, first clean dirt and debris from the slides. Then, using a clean applicator, apply a light film of grease to the inside of the ball races. Cycle the slides several times to properly coat the ball bearings and spread the grease across the ball races. It is recommended that you use a lithium-based bearing grease as lubrication for the slides. Several manufacturers make appropriate lubricants of this type that are readily available in small quantities from almost any hardware store. CAUTION: Do not use WD-40 or any type of spray lubricant including silicone spray and Petroleum-based lubricants to grease the slides. Using the Worldwide Web For the online access to technical support information, self-solve tools, online assistance, community forums or IT experts, broad multivendor knowledge base, monitoring and diagnostic tools, go to http://www.hp.com/support. Preparing to Call Technical Support HP provides hardware break/fix support for the product. If you can not solve a problem using the troubleshooting tips in this section, you may need to call technical support. Refer to the Support Telephone Numbers guide on the Point of Sale System Software and Documentation CD. Have the following information available when you call: ● If the product is connected to an HP POS computer, provide the serial number of the POS computer. ● Purchase date on invoice. ● The spares part number located on the base of the drawer under the till. ● Condition under which the problem occurred. ● Error messages received. ● Hardware configuration. ● Hardware and software you are using. 8 Chapter 3 Troubleshooting

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Problem
Possible Cause
Solution
Cash drawer is sticking or
binding when opening and
closing.
Drawer slides are dirty.
To clean the drawer slide, remove all dirt and debris from
the slide by wiping the ball races of both slide members
(the portion of the metal that the ball bearings ride in) with
a clean, dry, and lint-free cloth shop towel. Do not use a
paper towel.
Drawer slides need lubricating.
To lubricate the drawer slides, first clean dirt and debris
from the slides. Then, using a clean applicator, apply a light
film of grease to the inside of the ball races. Cycle the slides
several times to properly coat the ball bearings and spread
the grease across the ball races. It is recommended that
you use a lithium-based bearing grease as lubrication for
the slides. Several manufacturers make appropriate
lubricants of this type that are readily available in small
quantities from almost any hardware store.
CAUTION:
Do not use WD-40 or any type of spray
lubricant including silicone spray and Petroleum-based
lubricants to grease the slides.
Using the Worldwide Web
For the online access to technical support information, self-solve tools, online assistance, community
forums or IT experts, broad multivendor knowledge base, monitoring and diagnostic tools, go to
support
.
Preparing to Call Technical Support
HP provides hardware break/fix support for the product.
If you can not solve a problem using the troubleshooting tips in this section, you may need to call
technical support. Refer to the
Support Telephone Numbers
guide on the
Point of Sale System Software
and Documentation
CD. Have the following information available when you call:
●
If the product is connected to an HP POS computer, provide the serial number of the POS computer.
●
Purchase date on invoice.
●
The spares part number located on the base of the drawer under the till.
●
Condition under which the problem occurred.
●
Error messages received.
●
Hardware configuration.
●
Hardware and software you are using.
Table 3-1
Solving Common Problems (continued)
8
Chapter 3
Troubleshooting