HP ScanJet Enterprise 7000 User Guide - Page 37
Troubleshooting, Scanner errors
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5 Troubleshooting This section contains solutions for common problems with the scanner. ● Scanner errors ● Basic troubleshooting tips ● Scanner installation troubleshooting ● Scanner initialization or hardware problems ● Scanner operation problems ● Scanner buttons are not working correctly ● Scanner paper path problems For additional troubleshooting, see the Help for the HP scanning program that you are using. Scanner errors For help responding to an error, see the appropriate topics below. Error USB Error Paper Jam Hatch Open Description 1. Check the USB connection between the scanner and the computer. 2. Use the Windows Device Manager tool to verify that the computer recognizes the scanner. ◦ Windows XP, Windows XP 64-bit: The Windows Device Manager tool is available on the Hardware tab of the Systems tool in the Control Panel. ◦ Windows Vista, Windows Vista 64-bit, Windows 7: If you have the categorized Control Panel view, select Control Panel, select Hardware and Sound, and then select Device Manager. If you have the Classic view, select Control Panel, then select Device Manager. 3. If the computer does not recognize the scanner, uninstall and then reinstall the scanner software. 4. If the problem persists, see www.hp.com/support. A document feeder paper jam has been detected. Open the hatch and clear the jam. The hatch on the document feeder is open or not securely latched. Please close the hatch by pressing until you hear a click, and then rescan. ENWW Scanner errors 31