HP ScanJet Enterprise 9000 multiple language Getting Started Guide - Page 22

Product care and support

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4 Product care and support This section describes the options for product support. Scanner errors For help responding to an error, see the appropriate topics below. Error USB Error Paper Jam Hatch Open Motor Failure Lamp Error Paper Error Description 1. Check the USB connection between the scanner and the computer. 2. Use the Windows Device Manager tool to verify that the computer recognizes the scanner. • Windows 2000/XP/XP, 64 bit: The Windows Device Manager tool is available on the Hardware tab of the Systems tool in the Control Panel. • Vista/Vista, 64 bit: If you have the categorized Control Panel view, select Control Panel, select Hardware and Sound, and then select Device Manager. If you have the Classic view, select Control Panel, then select Device Manager. 3. If the computer does not recognize the scanner, uninstall and then reinstall the scanner software. 4. If the problem persists, see www.hp.com/support. A document feeder paper jam has been detected. Open the hatch and clear the jam. The hatch on the document feeder is open or not securely latched. Please close the hatch by pressing until you hear a click, and then rescan. Press the Power switch to the off position. Wait 30 seconds, and then press the Power switch to the on position. If the message is still displayed, see www.hp.com/support. Press the Power switch to the off position. Wait 30 seconds, and then press the Power switch to the on position. If the message is still displayed, see www.hp.com/support. The document feeder cannot pick up the paper or the paper is jammed. Follow these steps to resolve the error: 1. Remove the paper from the document feeder. 2. Sort through the stack to make sure the sheets are not stuck together. 3. Make sure the paper meets the size and weight specifications, as specified in the scanner User Guide. 4. Replace the stack of originals and try again. 18 HP Scanjet Enterprise 9000 Scanner

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4
Product care and support
This section describes the options for product support.
Scanner errors
For help responding to an error, see the appropriate topics below.
Error
Description
USB Error
1.
Check the USB connection between the scanner and the
computer.
2.
Use the
Windows Device Manager
tool to verify that the
computer recognizes the scanner.
•
Windows 2000/XP/XP, 64 bit:
The
Windows Device
Manager
tool is available on the
Hardware
tab of the
Systems
tool in the
Control Panel
.
•
Vista/Vista, 64 bit:
If you have the categorized Control
Panel view, select
Control Panel
, select
Hardware and
Sound
, and then select
Device Manager
. If you have the
Classic view, select
Control Panel
, then select
Device
Manager
.
3.
If the computer does not recognize the scanner, uninstall and
then reinstall the scanner software.
4.
If the problem persists, see
www.hp.com/support
.
Paper Jam
A document feeder paper jam has been detected. Open the hatch
and clear the jam.
Hatch Open
The hatch on the document feeder is open or not securely latched.
Please close the hatch by pressing until you hear a click, and then
rescan.
Motor Failure
Press the
Power
switch to the off position. Wait 30 seconds, and
then press the
Power
switch to the on position. If the message is
still displayed, see
www.hp.com/support
.
Lamp Error
Press the
Power
switch to the off position. Wait 30 seconds, and
then press the
Power
switch to the on position. If the message is
still displayed, see
www.hp.com/support
.
Paper Error
The document feeder cannot pick up the paper or the paper is
jammed. Follow these steps to resolve the error:
1.
Remove the paper from the document feeder.
2.
Sort through the stack to make sure the sheets are not stuck
together.
3.
Make sure the paper meets the size and weight specifications,
as specified in the scanner User Guide.
4.
Replace the stack of originals and try again.
18
HP Scanjet Enterprise 9000 Scanner