HP ScanJet Enterprise Flow 7000 User Guide - Page 37

Troubleshooting, Scanner errors

Get HP ScanJet Enterprise Flow 7000 PDF manuals and user guides View all HP ScanJet Enterprise Flow 7000 manuals
Add to My Manuals
Save this manual to your list of manuals

Page 37 highlights

5 Troubleshooting This section contains solutions for common problems with the scanner. ● Scanner errors ● Basic troubleshooting tips ● Scanner installation troubleshooting ● Scanner initialization or hardware problems ● Scanner operation problems ● Scanner buttons are not working correctly ● Scanner paper path problems For additional troubleshooting, see the Help for the HP scanning program that you are using. Scanner errors For help responding to an error, see the appropriate topics below. Error USB Error Paper Jam Hatch Open Description 1. Check the USB connection between the scanner and the computer. 2. Use the Windows Device Manager tool to verify that the computer recognizes the scanner. ◦ Windows XP, Windows XP 64-bit: The Windows Device Manager tool is available on the Hardware tab of the Systems tool in the Control Panel. ◦ Windows Vista, Windows Vista 64-bit, Windows 7: If you have the categorized Control Panel view, select Control Panel, select Hardware and Sound, and then select Device Manager. If you have the Classic view, select Control Panel, then select Device Manager. 3. If the computer does not recognize the scanner, uninstall and then reinstall the scanner software. 4. If the problem persists, see www.hp.com/support. A document feeder paper jam has been detected. Open the hatch and clear the jam. The hatch on the document feeder is open or not securely latched. Please close the hatch by pressing until you hear a click, and then rescan. ENWW Scanner errors 31

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
5
Troubleshooting
This section contains solutions for common problems with the scanner.
●
Scanner errors
●
Basic troubleshooting tips
●
Scanner installation troubleshooting
●
Scanner initialization or hardware problems
●
Scanner operation problems
●
Scanner buttons are not working correctly
●
Scanner paper path problems
For additional troubleshooting, see the Help for the HP scanning program that you are using.
Scanner errors
For help responding to an error, see the appropriate topics below.
Error
Description
USB Error
1.
Check the USB connection between the scanner and the computer.
2.
Use the
Windows Device Manager
tool to verify that the computer recognizes
the scanner.
◦
Windows XP, Windows XP 64–bit:
The
Windows Device
Manager
tool is available on the
Hardware
tab of the
Systems
tool in
the
Control Panel
.
◦
Windows Vista, Windows Vista 64–bit, Windows 7:
If you have the
categorized Control Panel view, select
Control Panel
, select
Hardware
and Sound
, and then select
Device Manager
. If you have the Classic
view, select
Control Panel
, then select
Device Manager
.
3.
If the computer does not recognize the scanner, uninstall and then reinstall the
scanner software.
4.
If the problem persists, see
www.hp.com/
support
.
Paper Jam
A document feeder paper jam has been detected. Open the hatch and clear the jam.
Hatch Open
The hatch on the document feeder is open or not securely latched. Please close the
hatch by pressing until you hear a click, and then rescan.
ENWW
Scanner errors
31