HP ScanJet Professional 3000 User Manual - Page 3

Contents - troubleshooting

Page 3 highlights

Contents 1 Scanner overview ...3 Scanner hardware...3 Scanner front panel buttons 3 Scanner lamp setting 4 Scanner software ...4 How to scan with the HP Scanjet 3000 scanner driver 4 2 Use the scanner...5 Load originals ...5 Document loading tips 5 Load documents ...7 Load cards into the auto document feeder 8 Scan a document ...9 Tips on scanning...9 Scan from the scanner buttons 9 Scan from TWAIN-compliant scanning software 9 3 Useful scanner features 10 Scan long documents ...10 Filter out a color from a document (color channel dropout 10 4 Care and maintenance 12 Order maintenance and scanning supplies 12 Clean the scanner glass 12 Clean the paper path ...13 Clean the rollers and pad assembly 14 Replace the pad assembly 15 Replace the pick roller ...15 5 Troubleshooting ...17 Basic troubleshooting tips 17 Scanner Installation troubleshooting 18 Check the cables ...18 Uninstall and then reinstall the HP Scanjet 3000 scanner driver 18 Scanner initialization or hardware problems 19 Check the USB connection 19 Check that the scanner has power 20 Reset the scanner...20 Scanner has stopped working correctly 20 Scanner operation problems 21 Scanner will not turn on 21 Scanner lamp stays on 22 Scanner does not scan right away 22 Scanner scans only one side of a two-sided page 22 Scanned image is fuzzy 22 1

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Contents
1
Scanner overview
............................................................................................................
3
Scanner hardware
.............................................................................................................
3
Scanner front panel buttons
.......................................................................................
3
Scanner lamp setting
.................................................................................................
4
Scanner software
..............................................................................................................
4
How to scan with the HP Scanjet 3000 scanner driver
..............................................
4
2
Use the scanner
...............................................................................................................
5
Load originals
...................................................................................................................
5
Document loading tips
...............................................................................................
5
Load documents
........................................................................................................
7
Load cards into the auto document feeder
................................................................
8
Scan a document
..............................................................................................................
9
Tips on scanning
........................................................................................................
9
Scan from the scanner buttons
..................................................................................
9
Scan from TWAIN-compliant scanning software
........................................................
9
3
Useful scanner features
................................................................................................
10
Scan long documents
.....................................................................................................
10
Filter out a color from a document (color channel dropout)
.............................................
10
4
Care and maintenance
..................................................................................................
12
Order maintenance and scanning supplies
.....................................................................
12
Clean the scanner glass
.................................................................................................
12
Clean the paper path
......................................................................................................
13
Clean the rollers and pad assembly
................................................................................
14
Replace the pad assembly
..............................................................................................
15
Replace the pick roller
....................................................................................................
15
5
Troubleshooting
............................................................................................................
17
Basic troubleshooting tips
...............................................................................................
17
Scanner Installation troubleshooting
...............................................................................
18
Check the cables
.....................................................................................................
18
Uninstall and then reinstall the HP Scanjet 3000 scanner driver
.............................
18
Scanner initialization or hardware problems
...................................................................
19
Check the USB connection
......................................................................................
19
Check that the scanner has power
..........................................................................
20
Reset the scanner
....................................................................................................
20
Scanner has stopped working correctly
...................................................................
20
Scanner operation problems
...........................................................................................
21
Scanner will not turn on
...........................................................................................
21
Scanner lamp stays on
............................................................................................
22
Scanner does not scan right away
...........................................................................
22
Scanner scans only one side of a two-sided page
...................................................
22
Scanned image is fuzzy
...........................................................................................
22
1