HP StorageWorks 4/16 Brocade Fabric OS MIB Reference Guide v6.0.0 (53-1000602- - Page 16

• Best practice guides, including the SAN Security Best Practice Guide, white papers, online demos, data sheets, and other documentation is available through the Brocade Partner Web site. • The CERT® Coordination Center of Carnegie Mellon University provides industry-level information about certification at: http://www.cert.org For additional resource information, visit the Technical Committee T11 Web site. This Web site provides interface standards for high-performance and mass storage applications for Fibre Channel, storage management, and other applications: http://www.t11.org For information about the Fibre Channel industry, visit the Fibre Channel Industry Association Web site: http://www.fibrechannel.org Getting Technical Help Contact your switch supplier for hardware, firmware, and software support, including product repairs and part ordering. To expedite your call, have the following information immediately available: 1. General Information - Technical Support contract number, if applicable - Switch model - Switch operating system version - Error numbers and messages received - supportSave command output - Detailed description of the problem, including the switch or fabric behavior immediately following the problem, and specific questions - Description of any troubleshooting steps already performed and the results - Serial console and Telnet session logs - Syslog message logs 2. Switch Serial Number The switch serial number and corresponding bar code are provided on the serial number label, as shown here: : *FT00X0054E9* FT00X0054E9 The serial number label is located as follows: - Brocade 200E-On the nonport side of the chassis xvi Fabric OS MIB Reference 53-1000602-01