HP Surestore 80fx HP StorageWorks Library and Tape Tools FAQ - Windows GUI Ver - Page 11

How do I generate a support ticket?, Support, Extract, Refresh Device Data, View Support Ticket

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How do I generate a support ticket? 1. Install and run L&TT 2. Select the device and click Support on the toolbar. 3. In the Support ticket tab, click Extract or Refresh Device Data. 4. Click View Support Ticket. 5. The ticket viewer will appear. Use this to examine the ticket. The support ticket contains a section called Device Analysis, which examines the logs within the drive and gives an assessment of their health along with appropriate recommendations.

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How do I generate a support ticket?
1.
Install and run L&TT
2.
Select the device and click
Support
on the toolbar.
3.
In the Support ticket tab, click
Extract
or
Refresh Device Data
.
4. Click
View Support Ticket
.
5.
The ticket viewer will appear. Use this to examine the ticket.
The support ticket contains a section called
Device Analysis
, which
examines the logs within the drive and gives an assessment of their health
along with appropriate recommendations.