HP Surestore 80fx HP StorageWorks Library and Tape Tools FAQ - Windows GUI Ver - Page 29

How do I send an L&TT event log?, Preferences, Add I/O History to Event Log, EventLog, EventLog.ltt

Get HP Surestore 80fx - Optical Jukebox PDF manuals and user guides View all HP Surestore 80fx manuals
Add to My Manuals
Save this manual to your list of manuals

Page 29 highlights

How do I send an L&TT event log? You may be asked for the L&TT event log by the L&TT support team. This log records L&TT activity and is useful for troubleshooting L&TT issues. The most useful event logs have I/O history enabled. 1. Open the Preferences menu. 2. Check Add I/O History to Event Log. 3. Recreate the issue so that is recorded. 4. Locate the /logs directory. 5. Archive all the files that begin with EventLog and mail them to L&TT Support ([email protected]). The most recent file is EventLog.ltt; the rest are backups of previous EventLogs.

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
How do I send an L&TT event log?
You may be asked for the L&TT event log by the L&TT support team. This log
records L&TT activity and is useful for troubleshooting L&TT issues. The most
useful event logs have I/O history enabled.
1.
Open the
Preferences
menu.
2. Check
Add I/O History to Event Log
.
3.
Recreate the issue so that is recorded.
4.
Locate the <L&TT install dir>/logs directory.
5.
Archive all the files that begin with
EventLog
and mail them to L&TT
Support (
). The most recent file is
EventLog.ltt
;
the rest are backups of previous EventLogs.