IBM 8863 User Manual - Page 64

ServerGuide, problems

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ServerGuide problems The following table lists problem symptoms and suggested solutions. Table 3. ServerGuide Setup and Installation CD v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Symptom Action The ServerGuide Setup and Installation CD will not start. v Make sure that the server supports the ServerGuide program and has a startable (bootable) CD (or DVD) drive. v If the startup (boot) sequence settings have been altered, make sure that the CD drive is first in the startup sequence. v If more than one CD drive is installed, make sure that only one drive is set as the primary drive. Start the CD from the primary drive. The RAID program cannot view all installed drives, or the operating system cannot be installed. v Make sure that there are no duplicate IDs or IRQ assignments. v Make sure that the hard disk drive is connected correctly. The operating-system installation program continuously loops. Make more space available on the hard disk. The ServerGuide program will not start the operating-system CD. Make sure that the operating-system CD is supported by the ServerGuide program. See the ServerGuide Setup and Installation CD label for a list of operating-system versions that support the ServerGuide program. The operating system cannot be Make sure that the operating system is supported on the server. If the operating installed; the option is not system is supported, either there is no logical drive defined (RAID systems) or the available. ServerGuide System Partition is not present. Run the ServerGuide program and make sure that setup is complete. 52 IBM xSeries 366 Type 8863: Installation Guide

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ServerGuide
problems
The
following
table
lists
problem
symptoms
and
suggested
solutions.
Table
3.
ServerGuide
Setup
and
Installation
CD
v
Follow
the
suggested
actions
in
the
order
in
which
they
are
listed
in
the
Action
column
until
the
problem
is
solved.
v
See
the
parts
listing
in
the
Problem
Determination
and
Service
Guide
to
determine
which
components
are
customer
replaceable
units
(CRU)
and
which
components
are
field
replaceable
units
(FRU).
v
If
an
action
step
is
preceded
by
“(Trained
service
technician
only),”
that
step
must
be
performed
only
by
a
trained
service
technician.
Symptom
Action
The
ServerGuide
Setup
and
Installation
CD
will
not
start.
v
Make
sure
that
the
server
supports
the
ServerGuide
program
and
has
a
startable
(bootable)
CD
(or
DVD)
drive.
v
If
the
startup
(boot)
sequence
settings
have
been
altered,
make
sure
that
the
CD
drive
is
first
in
the
startup
sequence.
v
If
more
than
one
CD
drive
is
installed,
make
sure
that
only
one
drive
is
set
as
the
primary
drive.
Start
the
CD
from
the
primary
drive.
The
RAID
program
cannot
view
all
installed
drives,
or
the
operating
system
cannot
be
installed.
v
Make
sure
that
there
are
no
duplicate
IDs
or
IRQ
assignments.
v
Make
sure
that
the
hard
disk
drive
is
connected
correctly.
The
operating-system
installation
program
continuously
loops.
Make
more
space
available
on
the
hard
disk.
The
ServerGuide
program
will
not
start
the
operating-system
CD.
Make
sure
that
the
operating-system
CD
is
supported
by
the
ServerGuide
program.
See
the
ServerGuide
Setup
and
Installation
CD
label
for
a
list
of
operating-system
versions
that
support
the
ServerGuide
program.
The
operating
system
cannot
be
installed;
the
option
is
not
available.
Make
sure
that
the
operating
system
is
supported
on
the
server.
If
the
operating
system
is
supported,
either
there
is
no
logical
drive
defined
(RAID
systems)
or
the
ServerGuide
System
Partition
is
not
present.
Run
the
ServerGuide
program
and
make
sure
that
setup
is
complete.
52
IBM
xSeries
366
Type
8863:
Installation
Guide