IBM 8863 User Manual - Page 65
Troubleshooting, charts, CD/DVD, drive, problems, General
UPC - 000435474667
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Troubleshooting charts The following tables list problem symptoms and suggested solutions. See the Problem Determination and Service Guide on the IBM xSeries Documentation CD for more detailed troubleshooting charts. If you cannot find the problem in these charts, run the diagnostic programs. If you have run the diagnostic programs, or if running the tests does not reveal the problem, call for service. CD/DVD drive problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Symptom Action The CD/DVD drive is not recognized. Make sure that: v The IDE channel to which the CD/DVD drive is attached (primary or secondary) is enabled in the Configuration/Setup Utility program. If the server has a single IDE channel, only the primary channel can be used. v All cables are installed correctly. v The correct device driver is installed for the CD/DVD drive. General problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Symptom Action A cover lock is broken, an LED Call for service. is not working, or a similar problem has occurred. Hard disk drive problems v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See the parts listing in the Problem Determination and Service Guide to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU). v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a trained service technician. Symptom Action Not all drives are recognized by 1. Remove the first drive that is not recognized and run the hard disk drive the hard disk drive diagnostic diagnostic test again. test (the Fixed Disk test). 2. If the remaining drives are recognized, replace the drive that you removed with a new one. Chapter 6. Solving problems 53