Insignia NS-BRDVD3 User Manual (English) - Page 24

Problem There is no apparent change in the picture quality when the picture settings are changed in the Setup menu When playing a BD-Live disc, the screen is black Solution • Depending on the video type, changes may not be apparent. • Erase BD Storage. See "Erasing BD-Live storage" on page 15. • Make sure that your Internet connection is working. • Make sure that the Internet cable is connected securely and correctly to your player and the Internet jack. Some discs require an Internet connection to play. HDMI connections Problem The 4:3 aspect ratio picture expands left and right or the picture size is incorrect Solution • Change TV Aspect to 16:9. See "Selecting the TV aspect ratio" on page 12. BD-Live and USB connections Problem Cannot connect access BD-Live content After connecting to the Internet, cannot download a file File was downloaded, but playback from file pauses Solution • Make sure that the BD-Live Disc you are using is a legal copy. • Make sure that the USB flash drive is connected correctly and securely. • Make sure that the network connection is working. • Erase BD Storage. See "Erasing BD-Live storage" on page 15. • Make sure that the Internet connection is working. • Try a different USB flash drive. • Make sure that the USB flash drive is a USB 2.0 device. Using a USB 1.1 device may cause pausing. • Try a different USB flash drive. NS-BRDVD3 Blu-Ray Disc Player Other playback problems Problem Solution Audio and video pause momentarily • This happens when your player is changing chapters in a playlist. • When playing a disc that is recorded on both layers, audio and video may pause when your player is changing layers. Blu-ray Disc or DVD does not play • Make sure that the disc has the correct region code. • Check the rating on the disc. You may have set parental controls to block that rating. • Some Blu-ray discs will only play over an HDMI connection. Picture-in-Picture (PIP) does not work on a Blu-ray Disc • Make sure that the disc supports PIP mode. No subtitles • Turn on subtitles. See "Selecting the subtitle language" on page 11. • Make sure that the disc was recorded with subtitles. If the disc has subtitles, a subtitle option should appear on the disc's menu. Cannot change the viewing angle • Some discs are not recorded with multiple viewing angles. Check the documentation that came with the disc. • Not all scenes on a disc have multiple viewing angles. Check the documentation that came with the disc. Resume function does not work • If you press (stop) twice, the resume information is erased. • Some discs do not support the resume function. 20 www.insigniaproducts.com