Kodak 1012434 User Manual - Page 126

Installation Warning and Disclaimer, How to obtain limited warranty service, PROFIT, LOSS OF DATA

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Installation Warning and Disclaimer KODAK WILL NOT BE RESPONSIBLE FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES RESULTING FROM THE SALE, INSTALLATION, USE, SERVICING OR IMPROPER FUNCTIONING OF THIS PRODUCT, REGARDLESS OF THE CAUSE. SUCH DAMAGES FOR WHICH KODAK WILL NOT BE RESPONSIBLE, INCLUDE, BUT ARE NOT LIMITED TO, LOSS OF REVENUE OR PROFIT, LOSS OF DATA, DOWNTIME COSTS, LOSS OF USE OF THE PRODUCT, COST OF ANY SUBSTITUTE PRODUCT, FACILITIES OR SERVICES OR CLAIMS OF CUSTOMERS FOR SUCH DAMAGES. If there is any conflict between other sections of this appendix and the Limited Warranty, the terms of the Limited Warranty prevail. How to obtain limited warranty service Kodak Scanners are supplied with information on unpacking, setup, installation and operation. Careful reading of the User's Guide will answer most of the technical questions the end user might have regarding proper installation, operation and maintenance of the product. However, should additional technical support be required, you may visit our website at: www.Kodak.com/go/warranty or contact: Kodak's Response Center (800) 822-1414 The Response Center is available Monday - Friday (excluding Kodak holidays) 8 a.m. to 5 p.m. EST. Before placing the call, the eligible purchaser should have the Kodak Scanner model number, part number, serial number and proof of purchase available. The eligible purchaser should also be prepared to provide a description of the problem. Response Center personnel will assist the end user in resolving the problem over the phone. The end user may be asked to run some simple, self-diagnostic tests and report the resulting status and error code messages. This will assist the Response Center in determining if the problem is the Kodak Scanner or another component and if the problem can be resolved over the phone. If the Response Center determines a hardware problem exists that is covered either under the Limited Warranty or a purchased Maintenance Agreement, a Return Material Authorization Number (RMA) will be assigned as needed, a service request will be initiated and repair or replacement procedures will follow. 122 A-61560 January 2007

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122
A-61560 January 2007
Installation Warning
and Disclaimer
KODAK WILL NOT BE RESPONSIBLE FOR ANY CONSEQUENTIAL
OR INCIDENTAL DAMAGES RESULTING FROM THE SALE,
INSTALLATION, USE, SERVICING OR IMPROPER FUNCTIONING
OF THIS PRODUCT, REGARDLESS OF THE CAUSE. SUCH
DAMAGES FOR WHICH KODAK WILL NOT BE RESPONSIBLE,
INCLUDE, BUT ARE NOT LIMITED TO, LOSS OF REVENUE OR
PROFIT, LOSS OF DATA, DOWNTIME COSTS, LOSS OF USE OF
THE PRODUCT, COST OF ANY SUBSTITUTE PRODUCT,
FACILITIES OR SERVICES OR CLAIMS OF CUSTOMERS FOR
SUCH DAMAGES.
If there is any conflict between other sections of this appendix and the
Limited Warranty, the terms of the Limited Warranty prevail.
How to obtain limited
warranty service
Kodak
Scanners are supplied with information on unpacking, setup,
installation and operation. Careful reading of the User’s Guide will
answer most of the technical questions the end user might have
regarding proper installation, operation and maintenance of the
product. However, should additional technical support be required, you
may visit our website at: www.Kodak.com/go/warranty
or contact:
Kodak’s Response Center
(800) 822-1414
The Response Center is available Monday – Friday (excluding Kodak
holidays) 8 a.m. to 5 p.m. EST.
Before placing the call, the eligible purchaser should have the
Kodak
Scanner model number, part number, serial number and proof of
purchase available. The eligible purchaser should also be prepared to
provide a description of the problem.
Response Center personnel will assist the end user in resolving the
problem over the phone. The end user may be asked to run some
simple, self-diagnostic tests and report the resulting status and error
code messages. This will assist the Response Center in determining if
the problem is the
Kodak
Scanner or another component and if the
problem can be resolved over the phone. If the Response Center
determines a hardware problem exists that is covered either under the
Limited Warranty or a purchased Maintenance Agreement, a Return
Material Authorization Number (RMA) will be assigned as needed, a
service request will be initiated and repair or replacement procedures
will follow.