Kodak ESP 5250 User Guide - Page 13

Troubleshooting

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3 Troubleshooting Basic troubleshooting Some problems can be resolved quickly by power cycling the printer: Turn off your printer. Wait five seconds. Turn on the printer. Use the following information to help troubleshoot problems with your printer. Problem Possible Solutions Printer does not power on Printer not detected • Make sure you are using the power cord that came with your printer. • Make sure the power cord is connected to the AC adapter and is plugged into an outlet or power strip. • Make sure that your printer is plugged in and turned on, and that the on/off LED is glowing steadily. • If you are using a USB cable, make sure that: - it is a USB 2.0 cable. - it is connected to both your printer and your computer. - you restart the computer if the USB cable was disconnected from the printer then reconnected, or if power to the printer was interrupted. • If you are using a wireless connection, make sure that: - the Wi-Fi connectivity LED is glowing steadily. - the printer is connected to your wireless network (check the Wi-Fi connectivity LED and the SSID). - the router is transmitting data. - the firewall (excluding WINDOWS Firewall) is allowing the services needed for your printer. For more information, go to www.kodak.com/go/inkjetnetworking. Wireless connectivity For wireless connectivity issues, go to www.kodak.com/go/inkjetnetworking. Carriage jam Print quality Ink cartridge • Open the printer access door and clear any obstructions. • Check that the printhead and ink cartridges are installed correctly. (The printhead and ink cartridges are installed correctly when you hear them click into place.) • For best results, use KODAK Paper or a paper with the COLORLOK Technology logo on the package. • Make sure the paper is loaded correctly. See pages 7 through 8. • For more information, go to www.kodak.com/go/stepbystep, select All-in-one printer, then Print Quality (missing colors, blank prints, etc). • Check that KODAK Ink Cartridge(s) are installed. Do not use non-Kodak brand or refilled ink cartridges. • Remove, then install the cartridges again. Make sure the cartridges click into place. www.kodak.com/go/aiosupport 13

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www.kodak.com/go/aiosupport
13
3
Troubleshooting
Basic troubleshooting
Some problems can be resolved quickly by power cycling the printer: Turn off
your printer. Wait five seconds. Turn on the printer.
Use the following information to help troubleshoot problems with your printer.
Problem
Possible Solutions
Printer does not
power on
•
Make sure you are using the power cord that came with your printer.
•
Make sure the power cord is connected to the AC adapter and is plugged into an
outlet or power strip.
Printer not detected
•
Make sure that your printer is plugged in and turned on, and that the on/off LED is
glowing steadily.
•
If you are using a USB cable, make sure that:
–
it is a USB 2.0 cable.
–
it is connected to both your printer and your computer.
–
you restart the computer if the USB cable was disconnected from the printer
then reconnected, or if power to the printer was interrupted.
•
If you are using a wireless connection, make sure that:
–
the Wi-Fi connectivity LED is glowing steadily.
–
the printer is connected to your wireless network (check the Wi-Fi
connectivity LED and the SSID).
–
the router is transmitting data.
–
the firewall (excluding WINDOWS Firewall) is allowing the services needed
for your printer.
For more information, go to
www.kodak.com/go/inkjetnetworking.
Wireless connectivity
For wireless connectivity issues, go to
www.kodak.com/go/inkjetnetworking
.
Carriage jam
•
Open the printer access door and clear any obstructions.
•
Check that the printhead and ink cartridges are installed correctly.
(The printhead and ink cartridges are installed correctly when you hear them click
into place.)
Print quality
•
For best results, use KODAK Paper or a paper with the COLORLOK Technology
logo on the package.
•
Make sure the paper is loaded correctly.
See pages 7 through 8
.
•
For more information, go to
www.kodak.com/go/stepbystep
, select
All-in-one
printer
, then
Print Quality (missing colors, blank prints, etc)
.
Ink cartridge
•
Check that KODAK Ink Cartridge(s) are installed. Do not use non-Kodak brand or
refilled ink cartridges.
•
Remove, then install the cartridges again. Make sure the cartridges click into place.