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Konica Minolta bizhub 4700P bizhub 4000P/4700P User Guide - Page 175

Incorrect characters print, Tray linking does not work, Step 4, Standard Network

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User's Guide Action Step 4 1. Check if the trays are not linked. 2. Resend the print job. Did the job print from the correct tray or on the correct paper? Yes No The problem is solved. Contact technical support. Incorrect characters print Action Step 1 Make sure the printer is not in Hex Trace mode. Note: If Ready Hex appears on the printer display, then turn off the printer, and then turn it back on to deactivate Hex Trace mode. Yes Deactivate Hex Trace mode. No Go to step 2. Is the printer in Hex Trace mode? Step 2 1. From the printer control panel, select Standard Network, and then set SmartSwitch to On. Contact technical support. 2. Resend the print job. The problem is solved. Do incorrect characters print? Tray linking does not work Note: The trays and the multipurpose feeder do not automatically detect the paper size. You must set the size from the Paper Size/Type menu. - 175 -

Section	Page
Contents	2
1—Safety information	10
2—Learning about the printer	14
Finding information about the printer	14
Selecting a location for the printer	15
3—Additional printer setup	17
Installing internal options	17
Available internal options	17
Accessing the controller board	17
Installing an optional card	18
Installing a memory card	20
Installing hardware options	22
Installing optional trays	22
Setting up the printer software	24
Installing the printer driver	24
Networking	24
Preparing to set up the printer on an Ethernet network	25
Installing the printer on an Ethernet network	25
Preparing to set up the printer on a wireless network	27
Connecting the printer to a wireless network using the Wi-Fi Protected Setup	28
Connecting the printer to a wireless network using the Embedded Web Server	29
Verifying printer setup	29
4—Using bizhub 4000P/4700P	30
Learning about the printer	30
Printer configurations	30
Using the printer control panel	31
Understanding the colors of the indicator and Sleep button lights	33
Attaching cables	33
Accessing the controller board	34
Loading paper and specialty media	36
Setting the paper size and type	36
Configuring Universal paper settings	36
Using the standard bin and paper stop	36
bizhub 4000P Loading trays	37
bizhub 4700P Loading trays	41
Loading the multipurpose feeder	46
Linking and unlinking trays	49
Printing	51
Printing a document	51
Printing from a flash drive (For bizhub 4700P only)	52
Printing confidential and other held jobs	54
Printing information pages	56
Canceling a print job	57
Managing the printer	58
Finding advanced networking and administrator information	58
Checking the virtual display	58
Configuring supply notifications from the Embedded Web Server	58
Modifying confidential print settings	59
Copying printer settings to other printers	60
Creating a printer control panel PIN	60
Printing a menu settings page	61
Printing a network setup page	61
Checking the status of parts and supplies	61
Saving energy	62
Restoring factory default settings	66
Securing the printer	67
5—Paper and specialty media guide	69
Using specialty media	69
Tips on using card stock	69
Tips on using envelopes	69
Tips on using labels	70
Tips on using letterhead	70
Tips on using transparencies	71
Paper guidelines	71
Paper characteristics	71
Unacceptable paper	72
Selecting paper	73
Selecting preprinted forms and letterhead	73
Storing paper	74
Supported paper sizes, types, and weights	74
Supported paper sizes	74
Supported paper types and weights	76
6—Understanding the printer menus	78
Menus list	78
Paper menu	79
Default Source menu	79
Paper Size/Type menu	80
Configure MP menu	83
Substitute Size menu	83
Paper Texture menu	84
Paper Weight menu	86
Paper Loading menu	88
Custom Types menu	89
Universal Setup menu	90
Reports menu	91
Reports menu	91
Network/Ports menu	92
Active NIC menu	92
Standard Network menus	92
Reports menu	93
Network Card menu	94
TCP/IP menu	94
IPv6 menu	96
Wireless menu	97
AppleTalk menu	98
Standard USB menu	99
SMTP Setup menu	100
Security menu	102
Confidential Print menu	102
Security Audit Log menu	103
Set Date and Time menu	104
Settings menu	105
General Settings	105
Flash Drive (For bizhub 4700P only)	111
Print Settings	113
7—Saving the environment	126
Saving paper and toner	126
Using recycled paper	126
Conserving supplies	126
8—Maintaining the printer	127
Cleaning the printer	127
Cleaning the printer	127
Ordering parts and supplies	127
Using genuine KONICA MINOLTA parts and supplies	127
Ordering toner cartridges	127
Ordering an imaging unit	129
Estimated number of remaining pages	129
Storing supplies	129
Replacing supplies	130
Replacing the toner cartridge	130
Replacing the imaging unit	131
Moving the printer	134
Before moving the printer	134
Moving the printer to another location	134
Shipping the printer	135
9—Clearing jams	136
Avoiding jams	136
Understanding jam messages and locations	138
[x]-page jam, open front door. [20y.xx]	139
[x]-page jam, open rear door. [20y.xx]	142
[x]-page jam, clear standard bin. [20y.xx]	143
[x]-page jam, remove tray 1 to clear duplex. [23y.xx]	144
[x]-page jam, open tray [x]. [24y.xx]	145
[x]-page jam, clear manual feeder. [25y.xx]	146
10—Troubleshooting	148
Understanding the printer messages	148
Cartridge, imaging unit mismatch [41.xy]	148
Cartridge low [88.xy]	148
Cartridge nearly low [88.xy]	148
Cartridge very low, [x] estimated pages remain [88.xy]	148
Change [paper source] to [custom type name] load [orientation]	148
Change [paper source] to [custom string] load [paper orientation]	149
Change [paper source] to [paper size] load [orientation]	149
Change [paper source] to [paper type] [paper size] load [orientation]	149
Close front door	149
Complex page, some data may not have printed [39]	149
Configuration change, some held jobs were not restored [57]	150
Defective flash detected [51]	150
Error reading USB drive. Remove USB.	150
Error reading USB hub. Remove hub.	150
Imaging unit low [84.xy]	150
Imaging unit nearly low [84.xy]	150
Imaging unit very low, [x] estimated pages remain [84.xy]	150
Incorrect paper size, open [paper source] [34]	151
Insert Tray [x]	151
Insufficient memory to support Resource Save feature [35]	151
Insufficient memory to collate job [37]	151
Insufficient memory for Flash Memory Defragment operation [37]	151
Insufficient memory, some Held Jobs were deleted [37]	152
Insufficient memory, some held jobs will not be restored [37]	152
Load [paper source] with [custom string] [paper orientation]	152
Load [paper source] with [custom type name] [paper orientation]	152
Load [paper source] with [paper size] [paper orientation]	153
Load [paper source] with [paper type] [paper size] [paper orientation]	153
Load manual feeder with [custom type name] [paper orientation]	153
Load manual feeder with [custom string] [paper orientation]	153
Load manual feeder with [paper size] [paper orientation]	154
Load manual feeder with [paper type] [paper size] [paper orientation]	154
Maintenance kit low [80.xy]	154
Maintenance kit nearly low [80.xy]	154
Maintenance kit very low, [x] estimated pages remain [80.xy]	154
Memory full [38]	155
Network [x] software error [54]	155
Non-Printer Manufacturer [supply type], see User’s Guide [33.xy]	155
Not enough free space in flash memory for resources [52]	156
Printer had to restart. Last job may be incomplete.	156
Reinstall missing or unresponsive cartridge [31.xy]	156
Reinstall missing or unresponsive imaging unit [31.xy]	156
Remove paper from standard output bin	156
Replace cartridge, 0 estimated pages remain [88.xy]	157
Replace cartridge, printer region mismatch [42.xy]	157
Replace imaging unit, 0 estimated pages remain [84.xy]	157
Replace maintenance kit, 0 estimated pages remain [80.xy]	157
Replace unsupported cartridge [32.xy]	157
Replace unsupported imaging unit [32.xy]	158
Serial option [x] error [54]	158
SMTP server not set up. Contact system administrator.	158
Standard network software error [54]	158
Standard USB port disabled [56]	158
Too many flash options installed [58]	159
Too many trays attached [58]	159
Unformatted flash detected [53]	159
Unsupported option in slot [x] [55]	159
Weblink server not set up. Contact system administrator.	159
Solving printer problems	160
Basic printer problems	160
Option problems	163
Paper feed problems	166
Solving print problems	168
Printing problems	168
Print quality problems	178
Embedded Web Server does not open	203
Contacting technical support	205
11—Notices	206
Copyright notice	206
Edition notice	206
Trademarks	206
Software License Agreement	208
Noise emission levels	209
For EU member states only	210
Product disposal	210
ENERGY STAR	210
What is an ENERGY STAR product?	210
Temperature information	211
Power consumption	211
Product power consumption	211
Sleep Mode	212
Hibernate Mode	212
Off mode	212