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Home > Troubleshooting > Printing Problems Printing Problems Difficulties No printout The machine is not printing or has stopped printing. Suggestions Check that the correct printer driver has been installed and selected. Check to see if the machine's control panel displays an error status. Check that the machine is online: • Windows Server 2008 Click /Start > Control Panel > Hardware and Sound > Printers. Right-click KONICA MINOLTA XXXX (where XXXX is your model name). Make sure Use Printer Online is not listed. If it is listed, click this option to set the driver Online. • Windows7 and Windows Server 2008 R2 Click /Start > Devices and Printers . Right-click KONICA MINOLTA XXXX (where XXXX is your model name) and click See what's printing. Click Printer in the menu bar. Make sure Use Printer Offline is not selected. • Windows 8.1 and Windows Server 2012 Move your mouse to the lower right corner of your desktop. When the menu bar appears, click Settings > Control Panel > Hardware and Sound > View devices and printers. Right-click the KONICA MINOLTA XXXX (where XXXX is your model name). Click See what's printing. If printer driver options appear, select your printer driver. Click Printer in the menu bar and make sure that Use Printer Offline is not selected. • Windows 10 and Windows Server 2016 Click > Windows System > Control Panel. In the Hardware and Sound group, click View devices and printers. Right-click the KONICA MINOLTA XXXX (where XXXX is your model name). Click See what's printing. If printer driver options appear, select your printer driver. Click Printer in the menu bar and make sure Use Printer Offline is not selected. • Windows Server 2012 R2 and Windows Server 2019 Click Control Panel on the Start screen. In the Hardware group, click View devices and printers. Right-click the KONICA MINOLTA XXXX (where XXXX is your model name). Click See what's printing. If printer driver options appear, select your printer driver. Click Printer in the menu bar and make sure Use Printer Offline is not selected. Check the machine is not in Power Off mode. If the machine is in Power Off mode, press on the control panel, and then send the print data again. (bizhub 4000i) Press Cancel. (bizhub 5000i) Press . 211

Section	Page
Table of Contents	2
Before You Use Your Machine	5
Applicable Models	6
Definitions of Notes	7
Trademarks	8
Important Note	9
Introduction to Your Machine	10
Before Using Your Machine	11
Front View and Back View	12
Control Panel Overview	14
Touchscreen LCD Overview	17
How to Navigate the Touchscreen LCD	19
Paper Handling	21
Load Paper	22
Load and Print Using the Paper Tray	23
Load and Print Plain Paper, Letterhead, Colored Paper, Thin Paper and Recycled Paper Using the Paper Tray	24
Load and Print Thick Paper Using the Paper Tray	27
Load and Print Using the Multi‑purpose Tray (MP Tray)	30
Load and Print Plain Paper, Letterhead, Colored Paper, Thin Paper, Recycled Paper and Bond Paper in the MP Tray	31
Load and Print Thick Paper and Labels Using the MP Tray	33
Load and Print on Envelopes Using the MP Tray	35
Paper Settings	37
Change the Paper Size and Paper Type	38
Change the Check Paper Size Setting	39
Unprintable Area	40
Using Special Paper	41
Print	42
Print from Your Computer (Windows)	43
Print a Document (Windows)	44
Secure Print (Windows)	45
Change the Default Print Settings (Windows)	47
Configure the Optional Tray Settings (Windows)	48
Print from Your Computer (Mac)	49
Print a Document (Mac)	50
Secure Print (Mac)	51
Configure the Optional Tray Settings (Mac)	53
Cancel a Print Job	54
Test Print	55
Network	56
Get Started	57
Supported Basic Network Features	58
Network Management Software and Utilities	59
Learn about Network Management Software and Utilities	60
Additional Methods of Configuring Your Machine for a Wireless Network	61
Before Configuring Your Machine for a Wireless Network	62
Configure Your Machine for a Wireless Network	63
Configure Your Machine for a Wireless Network Using the One Push Method of Wi-Fi Protected Setup™ (WPS)	64
Configure Your Machine for a Wireless Network Using the PIN Method of Wi-Fi Protected Setup™ (WPS)	65
Configure Your Machine for a Wireless Network in Ad-Hoc Mode (For IEEE 802.11b/g/n)	69
Configure Your Machine for a Wireless Network in Ad-Hoc Mode Using a New SSID	70
Configure Your Machine for a Wireless Network in Ad-Hoc Mode Using an Existing SSID	72
Configure Your Machine for a Wireless Network Using the Machine's Control Panel Setup Wizard	74
Configure Your Machine for a Wireless Network When the SSID Is Not Broadcast	77
Configure Your Machine for an Enterprise Wireless Network	80
Use Wi-Fi Direct®	85
Print from Your Mobile Device Using Wi-Fi Direct	86
Configure Your Wi-Fi Direct Network	87
Wi-Fi Direct Network Configuration Overview	88
Configure Your Wi-Fi Direct Network Using the One-Push Method	89
Configure Your Wi-Fi Direct Network Using the One-Push Method and Wi-Fi Protected Setup™ (WPS)	90
Configure Your Wi-Fi Direct Network Using the PIN Method	91
Configure Your Wi-Fi Direct Network Using the PIN Method of Wi-Fi Protected Setup™ (WPS)	93
Configure Your Wi-Fi Direct Network Manually	95
Advanced Network Features	96
Print the Network Configuration Report	97
Print the WLAN Report	98
Wireless LAN Report Error Codes	99
Configure the SNTP Protocol Using Web Based Management	101
Technical Information for Advanced Users	103
Gigabit Ethernet (Wired Network Only)	104
Configure the Gigabit Ethernet Settings Using Web Based Management	105
Reset the Network Settings to the Factory Settings	106
Security	107
Lock the Machine Settings	108
About Using Setting Lock	109
Set the Setting Lock Password	110
Change the Setting Lock Password	111
Turn On Setting Lock	112
Network Security Features	113
Before Using Network Security Features	114
Secure Function Lock 3.0	115
Before Using Secure Function Lock 3.0	116
Configure Secure Function Lock 3.0 Using Web Based Management	117
Configure Public Mode for Secure Function Lock 3.0	118
Additional Secure Function Lock 3.0 Features	119
Register a new ID Card Using Machine's Control Panel	120
Use Active Directory Authentication	121
Introduction to Active Directory Authentication	122
Configure Active Directory Authentication Using Web Based Management	123
Log On to Change the Machine Settings Using the Machine's Control Panel (Active Directory Authentication)	124
Use LDAP Authentication	125
Introduction to LDAP Authentication	126
Configure LDAP Authentication Using Web Based Management	127
Log On to Change the Machine Settings Using the Machine's Control Panel (LDAP Authentication)	128
Manage Your Network Machine Securely Using SSL/TLS	129
Introduction to SSL/TLS	130
Brief History of SSL/TLS	131
Benefits of Using SSL/TLS	132
Certificates and Web Based Management	133
Supported Security Certificate Features	134
Create and Install a Certificate	135
Step by Step Guide for Creating and Installing a Certificate	136
Create and Install a Self-signed Certificate	137
Create a Self-signed Certificate	138
Install the Self-signed Certificate for Windows users with Administrator Rights	140
Import and Export the Self-signed Certificate on your Machine	144
Import the Self-signed Certificate	145
Export the Self-signed Certificate	146
Create and Install a Certificate from a Certificate Authority (CA)	147
Create a Certificate Signing Request (CSR)	148
Install a Certificate on Your Machine	150
Import and Export the Certificate and Private Key	151
Import a Certificate and Private Key	152
Export the Certificate and Private Key	153
Import and Export a CA Certificate	154
Import a CA Certificate	155
Export a CA Certificate	156
Manage Multiple Certificates	157
Manage Your Network Machine Securely Using Web Based Management	158
Print Documents Securely Using SSL/TLS	160
Manage Your Network Machine Securely Using IPsec	161
Introduction to IPsec	162
Configure IPsec Using Web Based Management	163
Configure an IPsec Address Template Using Web Based Management	165
Configure an IPsec Template Using Web Based Management	167
IKEv1 Settings for an IPsec Template	169
IKEv2 Settings for an IPsec Template	172
Manual Settings for an IPsec Template	176
Send an Email Securely	179
Configure Email Sending Using Web Based Management	180
Send an Email with User Authentication	181
Send an Email Securely Using SSL TLS	182
Use IEEE 802.1x Authentication for a Wired or a Wireless Network	183
What Is IEEE 802.1x Authentication?	184
Configure IEEE 802.1x Authentication for a Wired or a Wireless Network Using Web Based Management (Web Browser)	185
IEEE 802.1x Authentication Methods	187
Store Print Log to Network	188
Store Log to Network Overview	189
Configure the Store Print Log to Network Settings Using Web Based Management	190
Use the Store Print Log to Network's Error Detection Setting	192
Mobile/Web Connect	193
Print with Google Cloud Print™	194
Print with Mopria™	195
Print from a Mobile Device	196
Troubleshooting	197
Error and Maintenance Messages	198
Paper Jams	205
Paper is Jammed in the MP tray	206
Paper is Jammed in the Paper Tray	207
Paper is Jammed in the Back of the Machine	209
Paper is Jammed inside the Machine	211
Paper is Jammed in the 2-sided Tray	213
Printing Problems	215
Improve the Print Quality	217
Network Problems	222
Error Messages	223
Where Can I Find My Machine's Network Settings?	226
I Cannot Complete the Wireless Network Setup Configuration	227
My Machine Cannot Print over the Network	229
I Want to Check that My Network Devices are Working Correctly	231
Other Problems	232
Check the Machine Information	233
Reset Functions	235
Network Reset	236
Factory Reset	237
Routine Maintenance	238
Replace Supplies	239
Replace the Toner Cartridge	241
Replace the Imaging Unit	244
Reset the Drum Counter	246
Clean the Machine	247
Clean the Touchscreen LCD	249
Clean the Corona Wire	250
Clean the Imaging Unit	251
Clean the Paper Pick-up Rollers	257
Check the Remaining Life of Parts	259
Replace Periodic Maintenance Parts	260
Machine Settings	261
Change Machine Settings from the Control Panel	262
General Settings	263
Adjust the Machine's Volume	264
Set Sleep Mode Countdown	265
About Deep Sleep Mode	266
Set Auto Power Off Mode	267
Adjust the LCD Backlight Brightness	268
Change How Long the LCD Backlight Stays On	269
Reduce Toner Consumption	270
Reduce Printing Noise	271
Change the Language on the LCD	272
Settings and Features Tables	273
Access Menus and Change Your Machine's Settings	274
Settings Tables (1 Line LCD models)	275
Settings Tables (1.8 inch touchscreen models)	281
Features Tables (1.8 inch touchscreen models)	288
Change Machine Settings from Your Computer	289
Change Machine Settings Using Web Based Management	290
What is Web Based Management?	291
Access Web Based Management	293
Set a Login Password for Web Based Management	294
Appendix	295
Specifications	296
How to Enter Text on Your Machine	301
Glossary	302
A	302
Active Directory Authentication	306
Ad-Hoc Mode	306
AES	306
APIPA	306
ARP	306
Authentication	306
BOOTP	307
CA	307
CA Certificate	307
Certificate	307
Channels	307
CIFS	307
CSR	307
Custom Raw Port	308
Density	308
DHCP	308
DNS Client	308
DNS Server	308
Encryption	308
Gateway	309
HTTP (Web Server)	309
HTTPS	309
IEEE 802.1x	309
Infrastructure Mode	309
IP Address	309
IPP	310
IPPS	310
IPsec	310
IPv6	310
LEAP	310
LLMNR	310
LPD	310
LPR	310
MAC Address	310
mDNS	311
NetBIOS Name Resolution	311
Network Configuration Report	311
Network Key	311
Network Shared Printing	311
Node Name	311
Open System	312
PEAP	312
Peer-to-Peer	312
Protocols	312
Public Key Cryptosystem	312
RARP	312
Resolution	312
Secure Function Lock 3.0	312
Settings Tables	313
Shared Key Cryptosystem	313
SMTP Client	313
SMTP over SSL	313
SMTP-AUTH	313
SNMP	313
SNMPv3	313
SNTP	313
SSID	313
SSL/TLS	314
Store Print Log to Network	314
Subnet Mask	314
TCP/IP	314
TELNET	314
TKIP	314
Vertical Pairing	315
Web Based Management	315
WEP	315
Wi-Fi Direct®	315
WINS	315
WINS Server	315
WLAN Report	315
WPA-PSK/WPA2-PSK Authentication Method	316

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Home >

Troubleshooting

> Printing Problems

Printing Problems

Difficulties

Suggestions

No printout

Check that the correct printer driver has been installed

and selected.

Check to see if the machine's control panel displays an

error status.

Check that the machine is online:

•

Windows Server 2008

Click

Start

Control Panel

Hardware and

Sound

Printers

. Right-click

KONICA MINOLTA

XXXX

(where XXXX is your model name). Make sure

Use Printer Online

is not listed. If it is listed, click this

option to set the driver Online.

•

Windows7 and Windows Server 2008 R2

Click

Start

Devices and Printers

. Right-click

KONICA MINOLTA XXXX

(where XXXX is your model

name) and click

See what's printing

. Click

Printer

the menu bar. Make sure

Use Printer Offline

is not

selected.

•

Windows 8.1 and Windows Server 2012

Move your mouse to the lower right corner of your

desktop. When the menu bar appears, click

Settings

Control Panel

Hardware and Sound

View

devices and printers

. Right-click the

KONICA

MINOLTA XXXX

(where XXXX is your model name).

Click

See what's printing

. If printer driver options

appear, select your printer driver. Click

Printer

in the

menu bar and make sure that

Use Printer Offline

not selected.

•

Windows 10 and Windows Server 2016

Click

Windows System

Control Panel

. In

the

Hardware and Sound

group, click

View devices

and printers

. Right-click the

KONICA MINOLTA

XXXX

(where XXXX is your model name). Click

See

what’s printing

. If printer driver options appear, select

your printer driver. Click

Printer

in the menu bar and

make sure

Use Printer Offline

is not selected.

•

Windows Server 2012 R2 and Windows Server 2019

Click

Control Panel

on the

Start

screen. In the

Hardware

group, click

View devices and printers

Right-click the

KONICA MINOLTA XXXX

(where

XXXX is your model name). Click

See what’s

printing

. If printer driver options appear, select your

printer driver. Click

Printer

in the menu bar and make

sure

Use Printer Offline

is not selected.

Check the machine is not in Power Off mode.

If the machine is in Power Off mode, press

on the

control panel, and then send the print data again.

The machine is not printing or has stopped printing.

(bizhub 4000i) Press

Cancel

(bizhub 5000i) Press

211