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Konica Minolta bizhub C360 bizhub C220/C280/C360 Network Scan/Fax/Network Fax - Page 11

Troubleshooting for fax and scanning problems, Appendix, Index - error codes

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11.3 11.4 11.4.1 11.4.2 11.4.3 11.4.4 11.4.5 11.4.6 11.5 11.5.1 11.5.2 11.5.3 11.5.4 11.5.5 11.5.6 11.5.7 11.5.8 11.5.9 11.5.10 Page Configuration ...11-16 User Mode Overview ...11-18 Information ...11-18 Job ...11-19 User Boxes...11-19 Direct Print ...11-20 Store Address ...11-21 Customize ...11-21 Administrator Mode Overview 11-22 Maintenance ...11-22 System Settings ...11-23 Security ...11-24 User Authentication/Account Track 11-25 Network...11-26 User Boxes...11-27 Printer Settings ...11-28 Store Address ...11-29 Fax Settings ...11-29 Setting for each purpose ...11-30 12 Troubleshooting for fax and scanning problems 12.1 12.1.1 12.1.2 12.2 12.2.1 12.2.2 12.3 12.3.1 12.3.2 12.3.3 12.4 Cannot send faxes ...12-2 G3 Fax...12-2 Network fax or network scan sending 12-3 Cannot receive faxes ...12-4 G3 Fax...12-4 Network Fax...12-5 Error messages displayed...12-6 G3 Fax...12-6 If the HDD Ready indicator indicates an HDD malfunction 12-7 Network Fax Error Code ...12-7 Transmission system error code...12-7 Reception system error code...12-8 If [Contact your service representative.] is displayed (Service Call 12-9 13 Appendix 13.1 13.1.1 13.1.2 13.2 13.2.1 13.2.2 13.3 13.4 13.5 Product specifications...13-2 Scanner functions ...13-2 Fax function ...13-2 Tips ...13-3 Number of pages saved in memory 13-3 Telling the machine to make a scan through a computer (Web service 13-3 Telling the machine to make a scan through a computer 13-3 Scanner Glossary ...13-5 Internet Fax Glossary...13-10 Fax Glossary ...13-11 14 Index 14.1 14.2 Index by item ...14-2 Index by button...14-5 bizhub C360/C280/C220 Contents-10

Section	Page
Table of contents	2
1 Introduction	13
1.1 Welcome	13
1.1.1 User's guides	13
1.1.2 User's Guide	14
1.2 Conventions used in this manual	15
1.2.1 Symbols used in this manual	15
To use this machine safely	15
Procedural instruction	15
Key symbols	16
1.2.2 Original and paper indications	16
Original and paper sizes	16
Original and paper indications	16
2 Before using the Network Scan/Fax/Network Fax functions	18
2.1 Information	18
2.1.1 Transmission function	18
Function type	18
Notes on using fax functions (G3)	18
Notes on using Network Fax	19
Notes on using Internet Fax	19
Notes on using IP Address Fax	19
2.1.2 User authentication	19
MFP authentication	20
External server authentication	20
Account Track	20
2.1.3 Restriction on file name	21
2.2 Overview	22
2.2.1 Available operations with Network scan function	22
E-Mail transmission	22
FTP transmission	23
SMB transmission	23
User Box filing	24
WebDAV transmission	24
Web Service	25
2.2.2 Available operations with fax function	25
Sending/receiving G3 fax	25
Polling	26
2.2.3 Available operations with Network function	27
Internet Fax	27
IP Address Fax	28
3 Control Panel/Liquid Crystal Display	30
3.1 Control panel	30
3.2 Touch panel	33
3.2.1 Screen component	33
Icons that appear in the touch panel	33
3.2.2 Difference of screen display with/without optional devices	34
If the Fax Kit FK-502 is not installed	34
If the Fax Kit FK-502 is installed	35
3.2.3 Display and operation of Left panel	35
Job List	36
Job List - Delete	36
Job List - Job Details	36
Check Job - Check Job Settings	43
Check Job - Check Job Settings - Destination Settings	43
Check Job - Check Job Settings - Scan Settings	43
Check Job - Check Job Settings - Original Settings	44
Check Job - Check Job Settings - Communication Settings	44
Check Job - Check Job Settings - Check E-Mail Settings	44
4 Registering the basic information	46
4.1 To begin operation	46
4.1.1 Environment and device requirements	46
4.1.2 Network connection and settings	46
Connection to network	46
Network settings	47
Specifying an E-mail address for this machine	47
4.1.3 Connection of modular cable	47
4.2 Store Address	48
4.2.1 Address Book	48
4.2.2 Group	48
4.3 Optional settings	49
Fax/Scan programs	49
Custom display settings	49
4.4 Using the Web service	50
4.4.1 Settings required to use the Web service	50
4.4.2 Installing the driver program of this machine to a computer	50
Check before installation	50
Installation procedure	51
5 Sending	53
5.1 Operation flow	53
5.1.1 Scan/Network Fax	53
5.1.2 G3 fax	55
5.1.3 Recalling a program	56
5.1.4 Broadcasting	58
5.2 Using the advanced preview	60
5.2.1 Preview screen	60
Preview - View Pages	60
Preview - View Pages - Change Setting	62
Preview - View Status	62
5.2.2 Sending with the advanced preview	63
Sending with Advanced Preview	63
5.3 Fax/scan mode menu tree	65
[Address Book] tab	65
[Direct Input] tab	65
[Job History] tab	66
[Address Search] tab	66
[Off-Hook]	67
[Scan Settings]	67
[Original Settings]	68
[Communication Settings]	69
5.4 Fax/Scan initial screen	70
5.4.1 Description of screen components	70
5.5 Address Book	71
Me (Scan to Me)	71
Home (Scan to Home)	72
5.5.1 Group	72
5.5.2 Search	72
Address Type	72
Index	73
Detail Search	74
Search Option	74
5.6 Direct Input	76
5.6.1 Fax	76
5.6.2 E-mail	76
5.6.3 User Box	77
5.6.4 Internet Fax	77
Next Destination	77
Receiver RX Ability	77
5.6.5 IP Address Fax	78
[Address]	78
[Port Number]	78
[Destination Machine Type]	78
[Next Destination]	78
5.6.6 PC (SMB)	79
[Host Name]	79
[File Path]	79
[User Name]	79
[Password]	79
[Reference]	79
[Next Destination]	79
5.6.7 FTP	79
[Host Name]	80
[File Path]	80
[User Name]	80
[Password]	80
[Detailed Settings]	80
[Next Destination]	80
5.6.8 WebDAV	80
[Host Name]	80
[File Path]	80
[User Name]	80
[Password]	81
[Detailed Settings]	81
[Next Destination]	81
5.6.9 Web Service	82
[Details]	82
[Search]	82
5.7 Job History	83
[Name]	83
5.8 Address Search	84
5.8.1 Search	84
5.8.2 Advanced Search	84
[Name]	84
[E-Mail Addr.]	84
[Fax Number]	84
[Last Name]	84
[First Name]	84
[City]	85
[Company Name]	85
[Department]	85
[OR]/[AND]/[STARTS WITH]/[ENDS WITH]	85
5.9 Off-Hook (G3)	86
Manual transmission	86
5.10 Scan Settings	87
5.10.1 Original Type	87
[Text]	87
[Text/Photo]	87
[Photo]	87
[Dot Matrix Original]	87
[Copied Paper]	87
5.10.2 Simplex/Duplex	88
[1-Sided]	88
[2-Sided]	88
[Cover + 2-Sided]	88
5.10.3 Resolution	88
5.10.4 File Type	89
File Type	89
Scan Setting	90
Encryption	91
Stamp Composition	93
Outline PDF	93
5.10.5 Density	94
5.10.6 Color (E-mail/BOX/SMB/FTP/WebDAV/IP/I-FAX)	94
[Auto Zoom]	95
[Full Color]	95
[Gray Scale]	95
[Black]	95
5.10.7 Scan Size	95
Standard	95
[Custom Size]	95
[Photo Size]	96
5.10.8 Image Adjustment - Background Removal	96
5.10.9 Image Adjustment - Sharpness	97
5.10.10 Application - Frame Erase	97
5.10.11 Application - Book Copy	98
[Book Spread]	98
[Separation]	98
[Front Cover]	98
[Front + Back Covers]	98
[Book Erase-Frame Erase]	98
[Book Erase] - [Center Erase]	99
[Binding Position]	99
5.10.12 Application - Annotation	100
Selecting the Annotation User Box	100
5.10.13 Application - Stamp/Composition	100
Date/Time	100
Page Number	101
Stamp	102
Header/Footer	102
5.10.14 Application - Send & Print	103
[Copies:]	103
[Simplex/Duplex]	103
[Staple]	103
5.10.15 Application - TX Stamp (G3/IP/I-FAX)	104
TX Stamp	104
Stamping TX Stamp	104
5.10.16 Document Name (E-mail/BOX/SMB/FTP/WebDAV/I-FAX)	104
5.10.17 Separate Scan	105
5.11 Original Settings	106
5.11.1 Special Original - Mixed Original	106
5.11.2 Special Original - Z-Folded Original	106
5.11.3 Special Original - Long Original	106
5.11.4 Direction Settings - Original Direction	106
5.11.5 Direction Settings - Binding Position	107
5.11.6 Total # of Pages (Quick Memory TX) (G3)	107
5.11.7 Despeckle	108
5.12 Communication Settings	109
5.12.1 Line Settings (G3)	109
Overseas TX	109
ECM OFF	109
V.34 OFF	109
Check Dest. & Send	110
Select Line	110
5.12.2 E-Mail Settings (E-mail/I-FAX)	110
E-mail Settings	110
[Document Name]	110
[Subject]	111
[From]	111
[Body]	111
5.12.3 URL Notification Setting (FTP/SMB/WebDAV)	112
URL Notification	112
[Detail Search]	112
[Direct Input]	112
5.12.4 Communication Method Settings (G3)	113
Quick Memory TX	113
Polling RX - Normal	114
Polling RX - Bulletin	114
Timer transmission (Timer TX)	115
Password transmission (Password TX)	115
Polling TX - Normal	116
Polling TX - Bulletin	116
F-Code transmission (F-Code TX)	117
5.12.5 E-Mail Encryption (E-mail)	117
5.12.6 Digital Signature (E-mail)	117
5.12.7 Fax Header Settings (G3/IP/I-FAX)	118
5.13 Redialing (G3/IP)	119
5.13.1 Auto redialing	119
5.13.2 Manual redialing	119
5.13.3 Fax Retransmit (G3)	119
6 Receiving (G3/IP/I-FAX)	121
6.1 Receiving (G3: Without external telephone connected)	121
6.1.1 Auto RX (Dedicated for fax line)	121
6.2 Receiving (G3: With external telephone connected)	122
6.2.1 Manual RX (Dedicated telephone line)	122
6.3 Receiving (I-FAX)	123
Receiving E-mails automatically	123
Receiving E-mails manually	123
6.4 Receiving (IP)	124
6.5 In-memory proxy reception	125
6.5.1 In-memory proxy reception	125
6.5.2 Forwarding of job after in-memory proxy reception (G3)	125
6.6 Printing upon data reception	126
6.6.1 Printing at reduced size	126
6.6.2 Printing at reduced size to fit the paper size to be printed	127
Step 1: Select optimal paper size	127
Step 2: Select actual print paper size	129
Restrictions for printing	131
6.6.3 Printing at full size	132
6.6.4 Printing method upon data reception	132
6.7 Footer Position	134
Inside Body Text	134
Outside Body Text	134
Not Printed	134
7 Convenient functions (G3/IP/I-FAX)	136
7.1 Memory RX (G3/IP/I-FAX)	136
7.2 PC-Fax RX (G3)	137
7.3 TSI Distribution (G3)	138
7.4 Confidential RX (G3)	139
Settings required for confidential reception	139
Receiving by confidential reception	139
Sending by confidential transmission	139
7.5 Relay distribution (G3)	140
7.5.1 Description of relay distribution	140
7.5.2 To perform relay distribution	140
7.5.3 Sending fax to the relay distribution station	141
7.6 Polling TX/RX (G3)	142
7.6.1 Polling TX	142
7.6.2 Polling RX	142
7.7 Bulletin (G3)	143
7.8 Fax transmission using extension lines (G3)	144
7.9 Fax forwarding (G3)	145
8 Description of reports and lists	147
8.1 Types of reports and lists	147
8.1.1 Reports	147
8.1.2 Lists	148
8.2 Common lists	149
8.2.1 [Address Book List]	149
How to print	149
Print sample	149
Information included in the list	150
8.2.2 [Group List]	152
How to print	152
Print sample	153
Information included in the list	153
8.2.3 [Program List]	153
How to print	153
Print sample	154
Information included in the list	154
8.3 Reports/lists commonly used among G3/IP/I-FAX	155
8.3.1 [Activity Report]	155
Print sample	155
Information included in the list	155
8.3.2 [TX Result Report]	157
8.3.3 [Broadcast Report]	157
8.3.4 [Job Settings List]	157
How to print	157
[Fax Setting List]	158
[Relay List]	159
[Sender (TSI) RX User Box]	160
[Confidential/Bulletin List]	160
8.4 Report printed for G3 fax	161
8.4.1 [Polling TX Report]	161
8.4.2 [Polling RX Report]	161
8.4.3 [Sequential Polling RX Report]	161
8.4.4 [Reservation Communication Report]	162
8.4.5 [Reservation Polling TX Report]	162
8.4.6 [Broadcast Reserved Report]	162
8.4.7 [An address Polling Rx Reserved Report]	163
8.4.8 [Sequence Polling Rx Reserved Report]	163
8.4.9 [Confidential Rx Report]	163
8.4.10 [Bulletin TX Report](Polling TX Report)	164
8.4.11 [Relay TX Result Report]	164
8.4.12 [Relay Request Report]	164
8.4.13 [PC-Fax TX Error Report]	165
8.5 Report printed for Internet Fax	166
8.5.1 [Internet Fax Rx Error Report]	166
8.5.2 [Print MDN Message]	166
8.5.3 [Print DSN Message]	166
8.5.4 [Print E-mail Message Body]	167
8.5.5 [Title/Text List]	167
How to print	167
Print sample	168
8.6 Report printed for IP	169
8.6.1 [Network Fax RX Error Report]	169
9 User Mode Settings	171
9.1 Menu trees in User mode	171
9.1.1 [One-Touch/User Box Registration]	171
9.1.2 [User Settings]	174
9.1.3 Mode Memory	175
9.2 One-Touch/User Box Registration	176
9.2.1 Displaying the One-Touch/User Box Registration screen	176
9.2.2 Address Book - E-Mail	176
9.2.3 Address Book - User Box	177
9.2.4 Address Book - Fax	178
9.2.5 Address Book - PC (SMB)	180
9.2.6 Address Book - FTP	182
9.2.7 Address Book - WebDAV	183
9.2.8 Address Book - IP Address Fax	185
9.2.9 Address Book - Internet Fax	186
9.2.10 Registering groups	187
9.2.11 Registering E-mail setting subjects (E-mail/I-FAX)	188
9.2.12 Registering an E-mail setting text (E-mail/I-FAX)	188
9.2.13 Registering a scan/fax program	189
Registering programs	189
Check Program Settings	190
Delete	190
9.2.14 Create User Box - Confidential User Box (G3)	190
9.2.15 Create User Box - Bulletin Board User Box (G3)	191
9.2.16 Create User Box - Relay User Box (G3)	191
9.2.17 Limiting Access to Destinations - Apply Levels/Groups to Destinations	191
Address Book	191
Group	191
Program	192
9.3 User Settings	193
9.3.1 Displaying the User Settings screen	193
9.3.2 Custom Display Settings - Scan/Fax Settings	193
9.3.3 Custom Display Settings - Fax Active Screen (G3/IP/I-FAX)	194
9.3.4 Custom Display Settings - Search Option Settings	195
9.3.5 Scan/Fax Settings	195
10 Administrator Mode Settings	198
10.1 Configuration before use	198
10.1.1 E-mail	198
10.1.2 User Box	198
10.1.3 SMB	198
10.1.4 FTP	198
10.1.5 G3 Fax	198
10.1.6 Internet Fax	199
10.1.7 IP Address Fax	199
10.2 Menu tree in Administrator mode	200
10.2.1 [System Settings]	200
10.2.2 [Fax Settings]	201
10.2.3 [Security Settings]	203
10.3 Administrator Settings (E-mail/Box/SMB/FTP/WebDAV)	204
10.3.1 Displaying the Administrator Settings screen	204
10.3.2 System Settings - Restrict User Access	204
Restrict Access to Job Settings	204
Restrict Operation	205
10.3.3 System Settings - Reset Setting - Job Reset - Next Job - Reset Data After Job	205
10.3.4 System Settings - Stamp Settings - Header/Footer Settings	206
10.3.5 System Settings - Advanced Preview Setting - Original direction setting display	207
10.3.6 Security Settings - Security Details	207
10.4 Administrator Settings (G3)	209
10.4.1 System Settings - Power Save Settings - Enter Power Save Mode	209
10.4.2 System Settings - Output Settings - Print/Fax Output Settings - Fax	209
10.4.3 System Settings - Restrict User Access	210
Restrict Access to Job Settings - Registering and Changing Addresses	210
Restrict Operation - Restrict Broadcasting	210
10.4.4 System Settings - Stamp Settings - Fax TX Settings	210
10.4.5 System Settings - Advanced Preview Setting - Original direction setting display	210
10.4.6 Fax Settings - Header Information	210
10.4.7 Fax Settings - Header/Footer Position	211
10.4.8 Fax Settings - Line Parameter Setting	213
10.4.9 Fax Settings - TX/RX Setting	215
10.4.10 Fax Settings - Function Settings	217
Function ON/OFF Settings	217
Memory RX Setting	218
Closed Network RX	219
Forward TX Setting	219
Incomplete TX Hold	220
PC-Fax RX Settings	221
TSI User Box Setting	221
10.4.11 Fax Settings - PBX Connection Setting	222
10.4.12 Fax Settings - Report Settings	223
10.4.13 Fax Settings - Job Settings List	225
10.4.14 Fax Settings - Multi Line Settings	225
Line Parameter Setting	225
Function Settings	226
Multi Line Settings	226
Sender Fax No.	227
10.4.15 Security Settings - Security Details	227
Manual Destination Input	227
Restrict Fax TX	227
Hide Personal Information	227
Display Activity Log	227
Initialize	228
Job History Thumbnail Display	228
Copy Guard	228
Password Copy	228
10.5 Administrator Settings (IP/I-FAX)	229
10.5.1 System Settings - Power Save Setting - Enter Power Save Mode	229
10.5.2 System Settings - Output Setting - Print/Fax Output Setting - Fax	229
10.5.3 System Settings - Restrict User Access	229
Restrict Access to Job Settings - Registering and Changing Addresses	229
Restrict Access to Job Settings - Change the \	229
Restrict Operation - Restrict Broadcasting	229
10.5.4 System Settings - Stamp Settings - Fax TX Settings	229
10.5.5 System Settings - Advanced Preview Setting - Original direction setting display	229
10.5.6 Fax Settings - Header Information	229
10.5.7 Fax Settings - Header/Footer Position	230
10.5.8 Fax Settings - Line Parameter Setting (IP)	230
Number of Redials	230
Redial Interval	230
10.5.9 Fax Settings - TX/RX Settings	230
10.5.10 Fax Settings - Function Settings	230
Function ON/OFF Setting - Destination Check Display Function	230
Memory RX Setting	230
10.5.11 Fax Settings - Report Settings	230
Activity Report	230
TX Result Report	231
Sequential TX Report	231
Broadcast Result Report	231
TX Result Report Check	231
Network Fax RX Error Report	231
MDN Message (I-FAX)	231
DSN Message (I-FAX)	232
Print E-mail Message Body (I-FAX)	232
10.5.12 Fax Settings - Job Settings List	232
10.5.13 Fax Settings - Network Fax Settings	233
Black Compression Level	233
Color/Grayscale Multi-Value Compression Method	233
Internet Fax Self RX Ability (I-FAX)	234
Internet Fax Advanced Settings (I-FAX)	235
IP Address Fax Setting	236
10.5.14 Security Settings - Security Details	236
Manual Destination Input	236
Restrict Fax TX	236
Hide Personal Information	236
Display Activity Log	237
Initialize	237
Job History Thumbnail Display	237
Copy Guard	237
Password Copy	237
11 PageScope Web Connection	239
11.1 Using PageScope Web Connection	239
11.1.1 Operating environment	239
11.1.2 How to access	239
11.1.3 Cache function of Web browser	240
For Internet Explorer	240
For Netscape Navigator	240
For Mozilla Firefox	240
11.1.4 Online help function	240

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bizhub C360/C280/C220

Contents-10

11.3

Page Configuration

.....................................................................................................................

11-16

11.4

User Mode Overview

..................................................................................................................

11-18

11.4.1

Information

.....................................................................................................................................

11-18

11.4.2

Job

.................................................................................................................................................

11-19

11.4.3

User Boxes

.....................................................................................................................................

11-19

11.4.4

Direct Print

.....................................................................................................................................

11-20

11.4.5

Store Address

................................................................................................................................

11-21

11.4.6

Customize

......................................................................................................................................

11-21

11.5

Administrator Mode Overview

...................................................................................................

11-22

11.5.1

Maintenance

..................................................................................................................................

11-22

11.5.2

System Settings

.............................................................................................................................

11-23

11.5.3

Security

..........................................................................................................................................

11-24

11.5.4

User Authentication/Account Track

...............................................................................................

11-25

11.5.5

Network

..........................................................................................................................................

11-26

11.5.6

User Boxes

.....................................................................................................................................

11-27

11.5.7

Printer Settings

..............................................................................................................................

11-28

11.5.8

Store Address

................................................................................................................................

11-29

11.5.9

Fax Settings

...................................................................................................................................

11-29

11.5.10

Setting for each purpose

...............................................................................................................

11-30

Troubleshooting for fax and scanning problems

12.1

Cannot send faxes

........................................................................................................................

12-2

12.1.1

G3 Fax

..............................................................................................................................................

12-2

12.1.2

Network fax or network scan sending

.............................................................................................

12-3

12.2

Cannot receive faxes

....................................................................................................................

12-4

12.2.1

G3 Fax

..............................................................................................................................................

12-4

12.2.2

Network Fax

.....................................................................................................................................

12-5

12.3

Error messages displayed

............................................................................................................

12-6

12.3.1

G3 Fax

..............................................................................................................................................

12-6

12.3.2

If the HDD Ready indicator indicates an HDD malfunction

.............................................................

12-7

12.3.3

Network Fax Error Code

..................................................................................................................

12-7

Transmission system error code

......................................................................................................

12-7

Reception system error code

...........................................................................................................

12-8

12.4

If [Contact your service representative.] is displayed (Service Call)

........................................

12-9

Appendix

13.1

Product specifications

..................................................................................................................

13-2

13.1.1

Scanner functions

............................................................................................................................

13-2

13.1.2

Fax function

.....................................................................................................................................

13-2

13.2

Tips

.................................................................................................................................................

13-3

13.2.1

Number of pages saved in memory

.................................................................................................

13-3

13.2.2

Telling the machine to make a scan through a computer (Web service)

.........................................

13-3

Telling the machine to make a scan through a computer

................................................................

13-3

13.3

Scanner Glossary

..........................................................................................................................

13-5

13.4

Internet Fax Glossary

..................................................................................................................

13-10

13.5

Fax Glossary

................................................................................................................................

13-11

Index

14.1

Index by item

.................................................................................................................................

14-2

14.2

Index by button

..............................................................................................................................

14-5