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Cannot receive faxes

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12.2 Cannot receive faxes 12 12.2 Cannot receive faxes When a fax cannot be received, try to correct problems by referring to the table below. If a fax reception error persists, please contact your service representative. d Reference If you are unable to send a fax, the TX Result Report is output. For details, refer to page 8-12. (When printing the TX Result Report is enabled) For details on error messages, Refer to page 12-6. For problems such as jamming of originals, paper jams, poor image quality or exhausted toner, refer to the "User's Guide [Copy Operations]" 12.2.1 G3 Fax Description of problem Cannot receive faxes No printout produced Check points Corrective Actions Is paper in the machine? Is paper jammed in the machine? Is the machine out of toner? Is the Receive Mode set to Manual RX? Is the telephone line correctly connected? Is [Closed Network RX] enabled? Has a wrong SUB been sent in Fcode from the sender side? Is PC-Fax RX enabled? Is TSI Distribution enabled? Is Memory RX enabled? If the add paper icon is lit, the machine is out of paper and received documents are stored in memory. Add paper. For the procedure for adding paper, refer to the "User's Guide [Copy Operations]". In case of a paper jam, received documents are stored in memory. Remove the jammed paper. For the procedure for correcting paper jams, refer to the "User's Guide [Copy Operations]". No fax can be received if the toner is exhausted. Replace the toner cartridge. For the procedure for replacing the toner cartridges, refer to the "User's Guide [Copy Operations]". If [Receive Mode] in the Utility menu is set to [Manual RX], it is necessary to perform the reception procedure manually. Perform the manual reception procedure by referring to page 6-3. Is the telephone cord unplugged? Check the telephone cord for connection and, if unplugged, plug it securely. If [Closed Network RX] is enabled, the machine accepts faxes sent from specific recipients. For details, contact your administrator. If a wrong sub-address is received with the Confidential or Relay User Box set, a communication error may occur, causing failed reception. Check the sender side to see if the sub-address is set. Check the User Box used by the PC-Fax RX function to save data. Check the User Box used by the TSI Distribution function to save data. If Memory RX is enabled, print the document received by following the procedure described below. • Press the [User Box] key. • Press [System User Box]. • Press [Memory RX User Box], and then press [Use/File]. • If a password has been configured, enter it and then click [OK]. • Select the document you want to print and then press [Print]. Or set [Memory RX Setting] to [No]. bizhub C652/C652DS/C552/C552DS/C452 12-4

Section	Page
Table of contents	2
1 Introduction	13
1.1 Welcome	13
1.1.1 User's guides	13
1.1.2 User's Guide	14
1.2 Conventions used in this manual	15
1.2.1 Symbols used in this manual.	15
To use this machine safely	15
Procedural instruction	15
Key symbols	16
1.2.2 Original and paper indications	16
Original and paper sizes	16
Original and paper indications	16
2 Before using the Network Scan/Fax/Network Fax functions	18
2.1 Information	18
2.1.1 Transmission function	18
Function type	18
Notes on using fax functions (G3)	18
Notes on using Network Fax	19
Notes on using Internet Fax	19
Notes on using IP Address Fax	19
2.1.2 User authentication	19
MFP authentication	20
External server authentication	20
Account Track	20
2.1.3 Restriction on file name	21
2.2 Overview	22
2.2.1 Available operations with Network scan function	22
E-Mail transmission	22
FTP transmission	22
SMB transmission	23
User Box filing	23
WebDAV transmission	24
Web Service	24
2.2.2 Available operations with fax function	25
Sending/receiving G3 fax	25
Polling	25
2.2.3 Available operations with Network function	26
Internet Fax	26
IP Address Fax	26
3 Control Panel/Liquid Crystal Display	28
3.1 Control panel	28
3.2 Touch panel	31
3.2.1 Screen component	31
Icons that appear in the touch panel	31
3.2.2 Difference of screen display with/without optional devices	32
If the fax kit FK-502 is not installed	32
If the fax kit FK-502 is installed	33
3.2.3 Display and operation of Left panel	34
Job List	34
Job List - Delete	35
Job List - Job Details	35
Check Job - Check Job Settings	41
Check Job - Check Job Settings - Destination Settings	42
Check Job - Check Job Settings - Scan Settings	42
Check Job - Check Job Settings - Original Settings	42
Check Job - Check Job Settings - Communication Settings	43
Check Job - Check Job Settings - Check E-Mail Settings	43
4 Registering the basic information	45
4.1 To begin operation	45
4.1.1 Environment and device requirements	45
4.1.2 Network connection and settings	45
Connection to network	45
Network settings	46
Specifying an E-mail address for this machine	46
4.1.3 Connection of modular cable	46
4.2 Store Address	47
4.2.1 Address Book	47
4.2.2 Group	47
4.3 Optional settings	48
Fax/Scan programs	48
Custom display settings	48
4.4 Using the Web service	49
4.4.1 Settings required to use the Web service	49
4.4.2 Installing the driver program of this machine to a computer	49
Check before installation	49
Installation procedure	50
5 Sending	52
5.1 Operation flow	52
5.1.1 Scan/Network Fax	52
5.1.2 G3 fax	54
5.1.3 Recalling a program	56
5.1.4 Broadcasting	58
5.2 Using the advanced preview	60
5.2.1 Preview screen	60
Preview - View Pages	60
Preview - View Pages - Change Setting	62
Preview - View Status	62
5.2.2 Sending with the advanced preview	63
Sending with Advanced Preview	63
5.3 Fax/scan mode menu tree	65
[Address Book] tab	65
[Direct Input] tab	65
[Job History] tab	66
[Address Search] tab	66
Off-Hook	67
[Scan Settings]	67
[Original Settings]	68
[Communication Settings]	69
5.4 Fax/Scan initial screen	70
5.4.1 Description of screen components	70
5.5 Address Book	71
Me (Scan to Me)	71
Home (Scan to Home)	72
5.5.1 Group	72
5.5.2 Search	72
Address Type	72
Index	73
Detail Search	74
Search Option	74
5.6 Direct Input	75
5.6.1 Fax	75
5.6.2 E-mail	75
5.6.3 User Box	76
5.6.4 Internet Fax	76
Next Destination	76
Receiver RX Ability	76
5.6.5 IP Address Fax	77
Address	77
Port Number	77
Destination Machine Type	77
Next Destination	77
5.6.6 PC (SMB)	78
Host Name	78
File Path	78
User Name	78
Password	78
Reference	78
Next Destination	78
5.6.7 FTP	78
Host Name	79
File Path	79
User Name	79
Password	79
Detailed Settings	79
Next Destination	79
5.6.8 WebDAV	79
Host Name	79
File Path	79
User Name	79
Password	80
Detailed Settings	80
Next Destination	80
5.6.9 Web Service	81
Detail	81
Search	81
5.7 Job History	82
Name	82
5.8 Address Search	83
5.8.1 Search	83
5.8.2 Advanced Search	83
Name	83
E-mail Addr.	83
Fax Number	83
Last Name	83
First Name	83
City	84
Company Name	84
Department	84
OR/AND/STARTS WITH/ENDS WITH	84
5.9 Off-Hook (G3)	85
Manual transmission	85
5.10 Scan Settings	86
5.10.1 Original Type	86
Text	86
Text/Photo	86
Photo	86
Dot Matrix Original	86
Copied Paper	86
5.10.2 Simplex/Duplex	87
1-Sided	87
2-Sided	87
Cover + 2-Sided	87
5.10.3 Resolution	87
5.10.4 File Type	88
File Type	88
Scan Setting	89
Encryption	89
Stamp Composition	91
Outline PDF	91
5.10.5 Density	92
5.10.6 Color (E-mail/BOX/SMB/FTP/WebDAV/IP/I-FAX)	92
Auto Color	93
Full Color	93
Gray Scale	93
Black	93
5.10.7 Scan Size	93
Standard	93
Custom Size	93
Photo Size	94
5.10.8 Image Adjustment - Background Removal	94
5.10.9 Image Adjustment - Sharpness	95
5.10.10 Application - Frame Erase	95
5.10.11 Application - Book Copy	96
Book Spread	96
Separation	96
Front Cover	96
Front + Back Covers	96
Book Erase - Frame Erase	96
Book Erase - Center Erase	97
Binding Position	97
5.10.12 Application - Annotation	98
Selecting the Annotation User Box	98
5.10.13 Application - Stamp/Composition	98
Date/Time	98
Page Number	99
Stamp	100
Header/Footer	100
5.10.14 Application - Send & Print	101
Copies	101
Simplex/Duplex	101
Staple	102
5.10.15 Application - TX Stamp (G3/IP/I-FAX)	102
TX Stamp	102
Stamping TX Stamp	102
5.10.16 Document Name (E-mail/BOX/SMB/FTP/WebDAV/I-FAX)	103
5.10.17 Separate Scan	103
5.11 Original Settings	104
5.11.1 Special Original - Mixed Original	104
5.11.2 Special Original - Z-Folded Original	104
5.11.3 Special Original - Long Original	104
5.11.4 Direction Settings - Original Direction	104
5.11.5 Direction Settings - Binding Position	105
5.11.6 Total # of Pages (Quick Memory TX) (G3)	105
5.11.7 Despeckle	106
5.12 Communication Settings	107
5.12.1 Line Settings (G3)	107
Overseas TX	107
ECM OFF	107
V34 OFF	108
Check Dest. & Send	108
Select Line	108
5.12.2 E-Mail Settings (E-mail/I-FAX)	108
E-Mail Settings	108
Document Name	108
Subject	109
From	109
Body	109
5.12.3 URL Notification Setting (FTP/SMB/WebDAV)	110
URL Notification	110
Detail Search	110
Direct Input	110
5.12.4 Communication Method Settings (G3)	111
Quick Memory TX	111
Polling RX - Normal	112
Polling RX - Bulletin	112
Timer TX	113
Password TX	113
Polling TX - Normal	114
Polling TX - Bulletin	114
F-Code TX	115
5.12.5 E-Mail Encryption (E-mail)	115
5.12.6 Digital Signature (E-mail)	115
5.12.7 Fax Header Settings (G3/IP/I-FAX)	116
5.13 Redialing (G3/IP)	117
5.13.1 Auto redialing	117
5.13.2 Manual redialing	117
5.13.3 Fax Retransmit (G3)	118
6 Receiving (G3/IP/I-FAX)	120
6.1 Receiving (G3: Without external telephone connected)	120
6.1.1 Auto RX (Dedicated for fax line)	120
6.2 Receiving (G3: With external telephone connected)	121
6.2.1 Manual RX (Dedicated telephone line)	121
6.3 Receiving (I-FAX)	122
Receiving E-mails automatically	122
Receiving E-mails manually	122
6.4 Receiving (IP)	123
6.5 In-memory proxy reception	124
6.5.1 In-memory proxy reception	124
6.5.2 Forwarding of job after in-memory proxy reception (G3)	124
6.6 Printing upon data reception	125
6.6.1 Printing at reduced size	125
6.6.2 Printing at reduced size to fit the paper size to be printed	125
Step 1: Select optimal paper size	126
Step 2: Select actual print paper size	127
Restrictions for printing	129
6.6.3 Printing at full size	129
6.6.4 Printing method upon data reception	130
6.7 Footer Position	131
Inside Body Text	131
Outside Body Text	131
Not Printed	131
7 Convenient functions (G3/IP/I-FAX)	133
7.1 Memory RX (G3/IP/I-FAX)	133
7.2 PC-Fax RX (G3)	133
7.3 TSI Distribution (G3)	134
7.4 Confidential RX (G3)	135
Settings required for confidential reception	135
Receiving by confidential reception	135
Sending by confidential transmission	135
7.5 Relay distribution (G3)	136
7.5.1 Description of relay distribution	136
7.5.2 To perform relay distribution	136
7.5.3 Sending fax to the relay distribution station	137
7.6 Polling TX/RX (G3)	138
7.6.1 Polling TX	138
7.6.2 Polling RX	138
7.7 Bulletin (G3)	139
7.8 Fax transmission using extension lines (G3)	139
7.9 Fax forwarding (G3)	139
8 Description of reports and lists	141
8.1 Types of reports and lists	141
8.1.1 Reports	141
8.1.2 Lists	142
8.2 Common lists	143
8.2.1 Address Book List	143
How to print	143
Print sample	143
Information included in the list	143
8.2.2 Group List	146
How to print	146
Print sample	146
Information included in the list	147
8.2.3 Program List	147
How to print	147
Print sample	148
Information included in the list	148
8.3 Reports/lists commonly used among G3/IP/I-FAX	149
8.3.1 Activity Report	149
Print sample	149
Information included in the list	149
8.3.2 TX Result Report	151
8.3.3 Broadcast Report	151
8.3.4 Job Settings List	151
How to print	151
Fax Setting List	152
Relay List	153
Sender (TSI) RX User Box	154
Confidential/Bulletin List	154
8.4 Report printed for G3 fax	155
8.4.1 Polling TX Report	155
8.4.2 Polling RX Report	155
8.4.3 Sequential Polling RX Report	155
8.4.4 Reservation Communication Report	156
8.4.5 Reservation Polling TX Report	156
8.4.6 Broadcast Reserved Report	156
8.4.7 An address Polling Rx Reserved Report	157
8.4.8 Sequence Polling Rx Reserved Report	157
8.4.9 Confidential RX Report	157
8.4.10 Bulletin TX Report (Polling TX Report)	158
8.4.11 Relay TX Result Report	158
8.4.12 Relay Request Report	158
8.4.13 PC-Fax TX Error Report	159
8.5 Report printed for Internet Fax	160
8.5.1 Internet Fax RX Error Report	160
8.5.2 Print MDN Message	160
8.5.3 Print DSN Message	160
8.5.4 Print E-mail Message Body	161
8.5.5 E-Mail Subject/Text List	161
How to print	161
Print sample	162
8.6 Report printed for IP	163
8.6.1 Network Fax RX Error Report	163
9 User Mode Settings	165
9.1 Menu trees in User mode	165
9.1.1 One-Touch/User Box Registration	165
9.1.2 User Settings	167
9.1.3 Mode Memory	168
9.2 One-Touch/User Box Registration	169
9.2.1 Displaying the One-Touch/User Box Registration screen	169
9.2.2 Address Book - E-Mail	169
9.2.3 Address Book - User Box	170
9.2.4 Address Book - Fax	171
9.2.5 Address Book - PC (SMB)	173
9.2.6 Address Book - FTP	175
9.2.7 Address Book - WebDAV	176
9.2.8 Address Book - IP Address Fax	178
9.2.9 Address Book - Internet Fax	179
9.2.10 Registering groups	180
9.2.11 Registering E-mail setting subjects (E-mail/I-FAX)	181
9.2.12 Registering an E-mail setting text (E-mail/I-FAX)	181
9.2.13 Registering a scan/fax program	182
Registering programs	182
Check Job Set.	183
Delete	183
9.2.14 Create User Box - Confidential User Box (G3)	184
9.2.15 Create User Box - Bulletin Board User Box (G3)	184
9.2.16 Create User Box - Relay User Box (G3)	184
9.2.17 Limiting Access to Destinations - Apply Levels/Groups to Destinations	184
Address Book	184
Group	185
Program	185
9.3 User Settings	186
9.3.1 Displaying the User Settings screen	186
9.3.2 Custom Display Settings - Scan/Fax Settings	186
9.3.3 Custom Display Settings - Fax Active Screen (G3/IP/I-FAX)	187
9.3.4 Custom Display Settings - Search Option Settings	188
9.3.5 Scan/Fax Settings	188
10 Administrator Mode Settings	191
10.1 Configuration before use	191
10.1.1 E-mail	191
10.1.2 User Box	191
10.1.3 SMB	191
10.1.4 FTP	191
10.1.5 G3 Fax	191
10.1.6 Internet Fax	192
10.1.7 IP Address Fax	192
10.2 Menu tree in Administrator mode	193
10.2.1 System Settings	193
10.2.2 Fax Settings	193
10.2.3 Security Settings	196
10.3 Administrator Settings (E-mail/Box/SMB/FTP/WebDAV)	197
10.3.1 Displaying the Administrator Settings screen	197
10.3.2 System Settings - Restrict User Access	197
Restrict Access to Job Settings	197
Restrict Operation	198
10.3.3 System Settings - Reset Setting - Job Reset - Next Job - Reset Data After Job	198
10.3.4 System Settings - Stamp Settings - Header/Footer Settings	199
10.3.5 System Settings - Advanced Preview Setting - Original direction setting display	200
10.3.6 Security Settings - Security Details	200
10.4 Administrator Settings (G3)	202
10.4.1 System Settings - Power Save Settings - Enter Power Save Mode	202
10.4.2 System Settings - Output Settings - Print/Fax Output Settings - Fax	202
10.4.3 System Settings - Restrict User Access	203
Restrict Access to Job Settings - Registering and Changing Addresses	203
Restrict Operation - Restrict Broadcasting	203
10.4.4 System Settings - Stamp Settings - Fax TX Settings	203
10.4.5 System Settings - Advanced Preview Setting - Original direction setting display	203
10.4.6 Fax Settings - Header Information	203
10.4.7 Fax Settings - Header/Footer Position	204
10.4.8 Fax Settings - Line Parameter Setting	206
10.4.9 Fax Settings - TX/RX Setting	207
10.4.10 Fax Settings - Function Settings	210
Function ON/OFF Settings	210
Memory RX Setting	211
Closed Network RX	212
Forward TX Setting	212
Incomplete TX Hold	213
PC-Fax RX Settings	214
TSI User Box Setting	214
10.4.11 Fax Settings - PBX Connection Setting	215
10.4.12 Fax Settings - Report Settings	216
10.4.13 Fax Settings - Job Settings List	218
10.4.14 Fax Settings - Multi Line Settings	218
Line Parameter Setting	218
Function Settings	219
Multi Line Settings	219
Sender Fax No.	220
10.4.15 Security Settings - Security Details	220
Manual Destination Input	220
Restrict Fax TX	220
Hide Personal Information	220
Display Activity Log	220
Initialize	221
Job History Thumbnail Display	221
Copy Guard	221
Password Copy	221
10.5 Administrator Settings (IP/I-FAX)	222
10.5.1 System Settings - Power Save Setting - Enter Power Save Mode	222
10.5.2 System Settings - Output Setting - Print/Fax Output Setting - Fax	222
10.5.3 System Settings - Restrict User Access	222
Restrict Access to Job Settings - Registering and Changing Addresses	222
Restrict Access to Job Settings - Change the \	222
Restrict Operation - Restrict Broadcasting	222
10.5.4 System Settings - Stamp Settings - Fax TX Settings	222
10.5.5 System Settings - Advanced Preview Setting - Original direction setting display	222
10.5.6 Fax Settings - Header Information	222
10.5.7 Fax Settings - Header/Footer Position	223
10.5.8 Fax Settings - Line Parameter Setting (IP)	223
Number of Redials	223
Redial Interval	223
10.5.9 Fax Settings - TX/RX Settings	223
10.5.10 Fax Settings - Function Settings	223
Function ON/OFF Setting - Destination Check Display Function	223
Memory RX Setting	223
10.5.11 Fax Settings - Report Settings	224
Activity Report	224
TX Result Report	224
Sequential TX Report	224
Broadcast Result Report	224
TX Result Report Check	224
Network Fax RX Error Report	224
MDN Message (I-FAX)	225
DSN Message (I-FAX)	225
Print E-mail Message Body (I-FAX)	225
10.5.12 Fax Settings - Job Settings List	226
10.5.13 Fax Settings - Network Fax Settings	226
Black Compression Level	226
Color/Grayscale Multi-Value Compression Method	226
Internet Fax Self RX Ability (I-FAX)	227
Internet Fax Advanced Settings (I-FAX)	227
IP Address Fax Setting	228
10.5.14 Security Settings - Security Details	229
Manual Destination Input	229
Restrict Fax TX	229
Hide Personal Information	229
Display Activity Log	229
Initialize	229
Job History Thumbnail Display	229
Copy Guard	229
Password Copy	229
11 PageScope Web Connection	231
11.1 How to use PageScope Web Connection	231
11.1.1 Operating environment	231
11.1.2 How to access	231
11.1.3 Cache function of Web browser	232
For Internet Explorer	232
For Netscape Navigator	232
For Mozilla Firefox	232
11.1.4 Online help function	232

Match case Limit results 1 per page

bizhub C652/C652DS/C552/C552DS/C452

12-4

12.2

Cannot receive faxes

12.2

Cannot receive faxes

When a fax cannot be received, try to correct problems by referring to the table below. If a fax reception error

persists, please contact your service representative.

Reference

If you are unable to send a fax, the TX Result Report is output. For details, refer to page 8-12. (When printing

the TX Result Report is enabled)

For details on error messages, Refer to page 12-6.

For problems such as jamming of originals, paper jams, poor image quality or exhausted toner, refer to the

"User's Guide [Copy Operations]"

12.2.1

G3 Fax

Description of

problem

Check points

Corrective Actions

Cannot receive

faxes

Is paper in the

machine?

If the add paper icon is lit, the machine is out of paper and re-

ceived documents are stored in memory. Add paper.

For the procedure for adding paper, refer to the "User's Guide

[Copy Operations]".

Is paper jammed

in the machine?

In case of a paper jam, received documents are stored in

memory.

Remove the jammed paper.

For the procedure for correcting paper jams, refer to the "Us-

er's Guide [Copy Operations]".

Is the machine

out of toner?

No fax can be received if the toner is exhausted.

Replace the toner cartridge.

For the procedure for replacing the toner cartridges, refer to

the "User's Guide [Copy Operations]".

Is the Receive

Mode set to Man-

ual RX?

If [Receive Mode] in the Utility menu is set to [Manual RX], it is

necessary to perform the reception procedure manually. Per-

form the manual reception procedure by referring to page 6-3.

Is the telephone

line correctly con-

nected?

Is the telephone cord unplugged? Check the telephone cord

for connection and, if unplugged, plug it securely.

Is [Closed Net-

work RX] ena-

bled?

If [Closed Network RX] is enabled, the machine accepts faxes

sent from specific recipients. For details, contact your admin-

istrator.

Has a wrong SUB

been sent in F-

code from the

sender side?

If a wrong sub-address is received with the Confidential or Re-

lay User Box set, a communication error may occur, causing

failed reception. Check the sender side to see if the sub-ad-

dress is set.

No printout pro-

duced

Is PC-Fax RX en-

abled?

Check the User Box used by the PC-Fax RX function to save

data.

Is TSI Distribution

enabled?

Check the User Box used by the TSI Distribution function to

save data.

Is Memory RX en-

abled?

If Memory RX is enabled, print the document received by fol-

lowing the procedure described below.

•

Press the [User Box] key.

•

Press [System User Box].

•

Press [Memory RX User Box], and then press [Use/File].

•

If a password has been configured, enter it and then click

[OK].

•

Select the document you want to print and then press

[Print].

Or set [Memory RX Setting] to [No].